Kristine B.

Do NOT buy from Spartan Toyota in Lansing, Michigan. It is an unscrupulous dealership. I was given a written quote for a Prius, which I accepted, and was anxious to pick up my new car as soon as possible... hoping to pick it up the next day, as my old car was no longer driveable. I was then advised that the quote would not be honored and provided an alternative (higher) quote. Brian Cogley, the General Sales Manager, sent me an inquiry about the problem but then discontinued contact. I would rate this business as a negative 1.

Merchandise is low quality. No return shipping address; difficult to follow return instructions, and then buyer is stalled until it is past their 14-day return policy, at which point they refuse the return. An item, which was "no longer available," was cancelled by them without notifying buyer. Worst buying experience I have ever had. I actually rate them as zero!