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OpenSky Reviews Summary
OpenSky has a rating of 2.3 stars from 2,296 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 25th among Marketplace sites.
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One item received okay. One item received with a part missing. Two items still not received and are passed due.
The items were shipped promptly, accurately, and were very well packed. Items were as described. I ordered multiple items- too many to mention in this short review- but I was pleased with everything. Will continue to use this business.
Hi Melody! Thank you for the kind words! We look forward to you visiting us again in the future!
I have been satisfied with whatever I purchase but trying to communicate with someone concerning the purchase and the credits that you're told you have but you really don't. I don't understand how that whole credit thing works.
Hi Sandra! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your questions, and we will be happy to assist you!
I still havent received on the three items on the same order. They are all Christmas presents, and I will have to get something else if I don't have it in 2 days
Hi Kelly! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
After I placed my first order, they told me that I had "earned" over $100.00 in "credits". So I ordered more merchandise-thinking that the only cost I would incur would be for shipping. Then, UNFORTUNATELY, I discovered the truth! It wasn't actual credits! What they did was: applied a small percentage discount, to some items ONLY! But, I only discovered this AFTER I placed the order! Then, when I IMMEDIATELY tried to cancel the order, they said that it was already "in processing" and therefore could NOT be cancelled. UNBELIEVABLE! DON'T DO BUSINESS WITH THESE PEOPLE! They will do to you what they did to me! BEWARE!
Hi N D! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with a return after the order is processed.
The products were nice and not expensive and they came quickly. It was easy to use the website. I found many things to buy for many different people. The selection is great.
Hi Angela! Thank you for the kind words! We look forward to you visiting us again in the future
I've been getting emails from Dot & Bo for a couple of years now. I finally decided to give them a try. What a terrible mistake!
I placed an order on December 9,2017. This is when i learned Dot & Bo was really Openskys. One would think and in stock item ordered on 12/9 would be a no brainer for Christmas ("ships in one day, usually arrives four days later"). On 12/12 I received a notification that the shipping label had been created. What, exactly, is the benefit of this?
In the early evening on 12/16, I wrote their "Customer Love" dept. asking for a refund, as the item hadn't yet shipped and they ignored my previous emails. At 12:20 A.M. on Monday, the 18th, I received a notice that the item has shipped and should arrive on 12/26 or later. The "Customer Love" rep. Wrote me during the day on the 18th telling me since the item has been shipped, there's nothing they can do.
I have emailed them asking for them to contact the post office and change the shipping to an expedited method (yes, this can be done by the shipper). It is now the 21st and all of my emails are being ignored.
I wish I had read the reviews before placing my order. I am only being ripped off for about $35.00. I feel sorry for the person who places an order for a couple of hundred dollars.
Hi Jeff! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.dotandbo.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your concerns.
The company listened and we worked out a satisfactory solution. Still did not like the sheets but opensky.com worked out a refund
Hi Gina! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your concerns.
As of now, I have not received them as of yet. I am still waiting. I hope it gets here by Christmas.
Hi Linda! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your concerns.
I think that Open Sky is great... shipping was fast. There should be more details regarding items. I found that the details of the purse for smart phones was not detailed enough and I bought it and I am not really satisfied with it. It smells and it is for the phone and credit cards, I thought it was a purse with the place for the smart phone
Hi Daniela! Thank you for the kind words! We look forward to you visiting us again in the future
I put in a online order and immediately realized I used the wrong credit card. I hit the cancel button and it said cancelled and asked why so I stated the reason. This was on a Sunday. That afternoon an email came and said my order is being processed. I have sent 5 more emails and they keep saying order can not be canceled. It is for only $26.00 so I sent an email asking when it will be shipped and they never give me a answer. They just say being processed as of 6 days later. They already took my money out of my account and unfortunately I accidentally used my debit card. I doubt I will ever get any shipping info. Or the order. Buyer Beware!
Hi Wendy! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your concerns.
You have good house product curtains where great sheets, bedcomforter. All great clothes some of the items I had to send back they where cheaply made both sweat shirts great don't now about others. They are Xmas gifts.
Hi Martha! Thank you for taking the time to review us! We look forward to you visiting us again in the future!
I LOVE my sweatshirt it is perfect! My significant other really enjoyed his shirt as well! Came very quickly and good quality.
Hi Megan! Thank you for the kind words! We look forward to you visiting us again in the future!
Have issue with recent order that I hope is resolved soon. All other transactions have been great with no problems and great merchandise.
Hi Cheryl! Sorry to hear that you are having a problem with your order. If you have not already, please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to help resolve your issue.
I ordered the Dawgs r shoes and they certainly didn't disappoint me. They are beautiful. I plan on wearing them to the Christmas party. I got the shipment in 4 days, sooo fast.
Hi Virginia! Thank you for the kind words! We look forward to you visiting us again in the future!
If I could lower their rating, I will do it without hesitating. I have them a chance to prove better then previous reviews; but they are hopeless. Dont expect anybody to respond to your complaints or concerns. NO PHONE # to address customers issues. Good luck receiving your items as expected, they are the most irresponsible online company you can engaged with. Im about to report them as Scam to the social media.
Hi there! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your concerns.
Purchased the V-Neck Tunic shirt and two satchel handbags. The shirt is not the same shirt that they show in the picture. It is ok but clearly not what I thought I had ordered. The two purses have yet to arrive. The only way that you can contact them is through email and I have emailed them twice and have yet to find out when they will arrive. If I don't receive the rest of my order soon, I will be contacting the Better Business Bureau.
HI Kim! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your concerns.
WHY DOES THIS REPUTABLE BUSINESS NOT HAVE A PUBLICIZED PHONE NUMBER? UNSATISFIED CONSUMERS SHOULD BE ABLE TO TALK WITH SOMEONE, NOT JUST EMAIL...
Hi Fredna! We would be happy to assist you with any concern by email. Please feel free to reach out to us. We look forward to assisting you!
I ordered the Body by Bacon tee shirt for my husband because he loves bacon and it will be the hit of Christmas Eve party looks just perfect. Love it so much and so will he. :)
Hi Mary! Thank you for the kind words! We look forward to you visiting us again in the future!
Check white tunic top with high low hem did not fit. Too small. Need to return. Have no printer to print label. Please send to Deanna benner at 1368 Stonesthrow Rd Bethlehem PA. *******
Hi Deanna! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your return.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kris! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your delayed orders and the defective item.