It said the latest for deliver was nov 30... never came and i needed it for my daughters birthday party or else i never would have even ordered. It still is not here and the party was 3 days ago. Will never order from them again, amazon is quicker i'd rather pay more!
I ordered a maxi dress and it fits well and looks good. I am going to roll the neckline as I think it will look a little richer. The rayon/spandex combination is great for packing because it doesn't wrinkle. My major objection is that it cost too much for postage and shipping/handling, almost $10.00. Many other sites offer free shipping.
The two items I purchased were lovely and came very quickly. My only question was how I was to apply the $75 credit that the site said I had. I couldn't find a code or special box to click or anything and ended up paying full price for both items. The site is still offering this discount but no directions on who to use it.
Hi Katrina! We apologize for the confusion surrounding our recent credit offer. OpenSky hosts thousands of merchants, and many (but not all) of them accept our Credits/Discount Dollars on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to discuss further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Use extreme caution with this merchant. I ordered a product and when I ordered the product it indicated you may return within 14 days. I tried to return an unused product still in the package in 7 days and they would not honor it. They said no return on sale items. All their items are on sale!
I have blocked their website from my email and server due to shaddy business practices. Too bad they don't act like Groupon or some of the other creditable online stores. Never do business with them!
Hi William! We are sorry to hear of your frustration regarding this matter. OpenSky hosts thousands of different shops and each merchant is able to specify whether they accept returns on their products, but we are able to make exceptions to the stated return policy in the event items are damaged or not as described. You can always view whether returns are accepted for a product you are interested in by clicking the “Return Policy” tab on the product ad page. If you need any further assistance with this matter, please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Returned blouse for sm size.? Now a month has gone by still no blouse. Paid for blouse plus charged 18.00 for what? Would never order anything more from you. Do no desire refund just blouse that I initially ordered.
Hi Patricia! We apologize for the difficulties with your recent order. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to resolve this matter as soon as we can. We will certainly do our best to work with our member merchant to facilitate an exchange if possible. We appreciate you taking the time to share your feedback with us, and we hope to hear from you again soon.
The item I ordered was shipped and I received several updates via email regarding the status as it made its way to my door. Item received in excellent condition and well before the estimated arrival date! Super satisfied and might I add, guaranteed return customer.
Ordered twice received products that not worth nothing. 1st time I ordered sleep headphones $9.00. They didn't work worth of crap. I returned those they gave me a credit said it was going to expire so I said to myself maybe that was just a one time thing reluctantly gave them another chance and bought a Bluetooth Smart Watch extra $28 something plus the $9 credit. Well guess what it is a DUMB watch! Supposed to count my steps well I wasn't moving it was adding up. Could download on my phone QR scan to connect bluetooth. So it was useless. I don't want another credit I want my darn money. Good thing I didn't spend more than that I would have been REALLY mad then. Waste of time, money, and effort
Hi Lorraine! We apologize for the difficulties with your recent orders. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues that may arise. There seems to be some significant confusion with respect to your situation because we do not give site credit when returns are processed – we only provide refunds issued back to the payment card that was used. Please contact our Customer Love team directly from https://www.opensky.com/content/contact-us and we will review the details of these orders/returns and make sure everything is straightened out.
I ordered from OpenSky and received a tracking number showing shipment. That was July 11. Not receiving anything I checked with OpenSky and they said it had been shipped; 4 days later they said they would check with the vendor and get back to me; as of tonight, July 20 - Nothing. No answer, no product. Awful xperience
I ordered 3 dresses. Two arrived and I had to return one. The return process was easy and the refund immediately put back on my card. I am still waiting for the third dress but am sure it will be here soon.
Hi Imogene! Thank you for taking the time to review us! We look forward to you visiting us again in the future!
I ordered an XL blouse for women but the size was more like a Juniors small (I couldn't even fit it over my head). The image was beautiful but when I received the blouse, the material was not the quality shown in the image and the color was off. It was listed as being 50% off at $23.99, but this shirt looked like a $5 blouse. On top of that the s&h added $9 to my order making it $31, then upon return I had to pay another $9 that was deducted from my refund. So basically I paid almost $20 for nothing but a waste of my time.
There are no customer reviews on products so you have no clue what other customers have dealt with. My advice is to not order from this company. They make you think you're getting a deal but the products are way over priced to begin with and they're stealing your money with s&h. Bad business and I won't recommend to family and friends, in fact I will let everyone know on social media not to purchase from this company.
I ordered a two personal gift on 11/28/16 - One was shipped within 4 days as promised and it is lovely - the other is still pending as of 12/9/16 and I have notified who ever types responses over 6 times with no information on when it will be shipped. What I got was because it is personal I can't cancel but I still have zero idea if I will get my gift or not. This is a Xmas gift and I can get zero resolution to anything but standard stalling. I have used OpenSky before but this is maddening now because I can't talk to a human or have a number to complain. Just computer generated stalling. I am extremely upset because I know nothing at this time and it's 12 days going through this stall.
Hi Vickie! We apologize for the difficulties with the personalized item you are still waiting on. OpenSky hosts thousands of different shops and each merchant fulfills there own orders, but we are always happy to help with any issues that may arise. Given that your order still has not been shipped, we have reached out to the merchant about your order, and will update you as soon as we have some additional information to share. We hope to have some news for you soon. It is certainly not our intention to stall, or give you the run-around in any way.
I ordered 300$ worth of Xmas gifts on the 10th and none of them have even shipped yet. I would never consider ordering from them again. I've written four times to get updates and twice now to cancel and I have not received any response. Worst possible service on ever level. I can't say if the product is actually any good since I may never receive it.
Hi Ryan! We are sorry to hear that your recent order still does not appear to have been shipped. OpenSky hosts thousands of different shops and, based on the details provided in your review, we may need to reach out to the merchant to check on the status of your order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this further. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon.
I ordered some battery operated candles very early in February and received a UPS tracking number almost instantly. But that is as far as it has gone. Never picked up, never shipped. Open Sky got my money and that is as far as it has gone. They claim they must contact the seller 3 times and then will cancel the order and refund my money. Why would they be doing business with a company that does not have product to ship? This a a disappointment, I but a lot of stuff online and have NEVER been treated like this. 3 weeks gone and no candles and no refund. Sad very sad.
I know I will probably never get what I paid for and can only hope I get my money back.
Terrible experience.
Hi Steve! We apologize for the difficulties with your recent order. We have a variety of measures in place to ensure out member merchants ship their products in accordance with the expectations we set forth and, but shipping issues still arise on occasion, and we are always happy to help assist customers with such issues. It sounds like you are already working with our Customer Love team on this but, if you need any further assistance, you are welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. Rest assured, we will make sure you receive a full refund if you do not receive the candles you ordered.
I was disappointed in my recent order of "wine botttle" umbrellas. All the boxes, shipped in one bag, were mashed in the mail, making them shabby-looking to give as gifts. Also, since I had reward points, they were supposed to be discounted to about $ 21.00 apiece. I was charged $25.00 each. I will no longer purchase from Open Sky. I am extremely disappointed with my order.
Hi Joann! Our sincerest apologies for the difficulties that you have been facing with your recent order! OpenSky hosts thousands of different shops and each merchant fulfills their own orders, we are always happy to help with any issues of this nature which may arise. For immediate assistance with your issue, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to assisting you with this issue.
This is sad, I had a nice size order (or so I think). When I went to check out you had raised all the prices. Saying the discounts didn't apply?
And after reading these reviews, I on't be ordering and will be letting others know this is what you do.
Hi Kelli! We are sorry to hear you encountered this issue when attempting to check out. OpenSky hosts thousands of different shops and each merchant is able to specify whether or not they accept our discounts. However, if a product is not discount-eligible, that should be reflected throughout the entire shopping experience and should not cause the price to increase during checkout. The only costs that are added during checkout (if applicable) are shipping, handling and tax. In any event, please send us an email from https://www.opensky.com/content/contact-us and we will be happy to look into this further. Regardless, we appreciate you taking the time to share your feedback with us.
I purchased the personalized cutting board as a wedding shower gift. It arrived very quickly and was exactly as pictured and described. The shower isn't until next month however I am confident the bride-to-be will love it. I will not hesitate to recommend OpenSky or to order from them again!
I ordered two bracelets and there was only one in the package. They will not make it right, instead tells me to take it up with the postal service. The post office did not leave the second bracelet out of the package. Open sky did. I am finished with them.
Hi Sharon! We are sorry to hear about the experience you have had with us. Please DM us your order number. We will be happy to look into this for you. Thanks!
I don't understand this Credit System! It leads you to believe that you are getting extra off and that's not true!
I have had good and bad experiences with OpenSky unfortunately more bad but the company came through and so I continue to shop with them.
Please just put the price and forget this so called credit!
I ordered something for my friend named "Julia" and it arrived and said "Julie." I emailed customer service and they took a day to get back to me and asked for a photo. I sent them the photo and haven't heard back yet (it's been another day, not too long... but I hope this gets fixed soon!)
Hi Gennie! We are sorry to hear about the error in your recent order. Please continue to work with our Customer Love team on this, and we will make sure this issue is taken care of in the best matter possible as quickly as we can. If you would prefer to discuss this matter on the phone, you are also welcome to call us directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week.
I ordered a smart watch as a Christmas gift for my wife; when it was opened, it did not work. I attempted to reach someone on the phone to discuss a return because it was past the 14 days and I was never able to reach a human being. I have emailed them and no one has returned my email. This place is a scam and I will let everyone I know never to order from OpenSky. It is fine if your policy is not to do returns past 14 days, but to put a phone number out there that goes to endless advertising is just wrong. OpenSky is what is wrong with todays retail.
Hi Jess! We are sorry to hear the fitness watch you ordered is not working properly. If you already sent us an email from https://www.opensky.com/content/contact-us, you should definitely have heard back from us by now. However, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you over the phone. Our phone line does not contain any ads, so it sounds like you must have dialed an incorrect phone number previously. We look forward to working with you to make things right.
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Heather! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.