I ordered cake balls for my daughter-in-law's birthday - Every time I checked the order status it said in process - according to their website - meant the seller had my order and was processing - the item was not customized in any way. I ordered 11/8 - on 11/15 after being in process for days - I emailed the company asking when the order would ship and received no response - there was no phone number to contact them and no response to my e-mailed query - my daughter-in-laws birthday present from me was ruined. It is Nov 17th and the order still says in process.
My 3-tone ring came to me in silver only. The inside outside crystal hoop earrings didnt have crystals completely around the inside and outside of the hoops as picture led me to believe. I found the exact same bracelet I was thinking about buying for $18 PLUS s/h at another store for $4 W/O s/h. I liked what I bought but probably wont look at this site again for my purchases.
Hi Dianne! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you!
Opensky sent letter with tracking number on my account it states item has been delivered. In check-in item was delivered to someone in Myrtle Beach S. C. I just happen to live in MICHIGAN. These delivery companies deliver millions of items, a day but only items, from your portal Companies get delayed lost or vanish. I know these are not your companies but you placed your branding as the face of this companies as such you are the one we interchange with,, its your obligation to correct these matters as these companies go down so will you. The whole is the value of its parts...
Hi James! We are sorry to hear to about the trouble with your recent order. The tracking information you provided shows that the order is in the hands of the post office as of today, so you should be receiving it soon. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us shortly, and we will be happy to continue working with you on this. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
I have several bracelets of this style and most only have a charm and a stone, but these have more charms, nice size and detail is very good. One has my name on the back and since my name is not common, especially the spell, it feels really special. Im thinking of ordering a couple more as gifts.
Hi Jerralynne! Thank you for the kind words! We look forward to you visiting us again in the future!
If you order ANYTHING from this company beware! And if you do, you better not return it. I ordered a $22.00 pr. Of earrings (looked as thou they were made of plastic) dollar store merchandise! Returned them and was returned $8.20. A set of solar lights for $103.87. Returned $77.47... Never will I purchase anything from them, EVER
Hi Cassandra! We are sorry to hear you were not pleased with the quality of your recent orders. OpenSky hosts thousands of different merchants and each is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. However, in the event you wish to return an item, you are responsible for paying the original and return shipping, as described on the following page of our FAQ: https://www.opensky.com/customer-support?article=2492115. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I bought 3 bracelets described as leather straps with Swarovsky elements. I wondered what "elements" meant. I now know - dull crystals. I bought the same or similar looking bracelet in a Swarovsky store and the crystals sparkle all over the place. I won't return because my daughters like them or are being too polite since I gave them as gifts. Disappointed and won't purchase anything else due to poor quality of these bracelets.
Hi Debra! We are sorry to hear that the crystals on the bracelets you ordered did not meet your expectations. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, so we hope you do not judge all OpenSky merchants by this one experience. We are always happy to help with any issues that may arise but, given that you do not wish to return these items, we will take your comments as constructive feedback. We are pleased to hear that your daughters like them, even though you are not satisifed with the quality.
I purchased a pair of small gold ball earrings what a rip of!
This was the last time I will use this site!
Item was shown with gold backs but was sent to me with plastic backs instead.
And why do you enlarge the picture? Be fair and show the actual size of items being sold.
I will block Open Sky to send me further advertisement. I prefer E-bay instead.
Hi V V.! We are sorry to hear that the product you received did not match the pictures. OpenSky hosts thousands of different shops, and each merchant is responsible for providing their own product images, and we are interested in looking into this matter further. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a set of full deep-pocket sheets. Loved them. So I ordered another set in a different color. The 2nd set did NOT have deep pockets and so didn't fit my bed. When I called to report the mistake I was told, sorry, that company doesn't accept returns. Too bad, sorry you are out your money. I'll never make THAT mistake again.
Hi Nadi! We are sorry to hear about your recent experience. Please send us a private message containing your order number and email address, and we will be happy to look into your situation anew. Although OpenSky hosts thousands of different merchants and each is able to specify whether or not they accept returns on their products, we may be able to do more for you based on the circumstances. We look forward to another opportunity to make things right.
Purchased 3 Items so far. One item was returned. Have not received credit yet. One item was never delivered. But shows it shipped 2 weeks ago! One Item I received and love it! Your site I find confusing with the $50.00 credit you are offering. Then I go to apply it and on most of the items I would like, it is not valid!
Whats up with that?
Hi Jerry! We apologize for the confusion surrounding our recent credit event. OpenSky is a marketplace with thousands of merchants, and many (but not all) of them accept these credits on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any additional questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to clarify further as needed.
I ordered a fitness tracker on December 2. The last tracking information was on December 7. Email sent to open sky. I was told that they contacted the merchant and they were waiting to hear from them. They sarcastically thanked me for my patience. I have ordered 2 other items that arrived in a timely fashion. Still waiting to here about this.
Hi Carol! We are sorry to hear about the difficulties you are experiencing with this order. OpenSky hosts thousands of different merchants and, while we must work directly with our merchants to address certain issues, we are fully committed to ensuring any such issues are addressed in the best manner possible. It is regrettable that you took any comment from our Customer Love team to be sarcastic, as it certainly was not intended as such. In any event, you can rest assured that we will get back to you about the outstanding issue with this order as soon as possible.
I ordered an item from OpenSky a couple of weeks ago. I received it quickly, however, it was not the item I ordered. I have now contacted them FIVE times. It took them 6 days to respond, and zero progress has been made. I assume it will be another 5-6 days for them to respond again, so at this rate, it probably won't get resolved for a few more weeks (if ever). The item was supposed to be a Christmas gift for my mom.
I was sketched out by this company prior to ordering but they had an A+ on BBB so I thought it would be okay. Totally regret it. They have the worst customer service I've ever experienced. You've been warned!
Hi Amy! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different shops and, given that you received the incorrect item, it sounds like we may be in the process of contacting the merchant about the matter. We have been a bit slower to respond than usual due to the holidays, but we will certainly get back to you as soon as possible and ensure this issue is resolved. You are also welcome to call our Customer Love team directly about this at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
After one week of nothing, my order was still "pending" I wrote to them twice and finally got a message that my order was cancelled. Now I have to go to another company to order the same product and wait another week or more. They totally just wasted my time. Use a reputable website, even if it costs a few more bucks.
Hi Janet! We are sorry to hear that your order could not be fulfilled and ended up being canceled. OpenSky hosts thousands of different shops and, while we have a variety of measures in place to minimize occurrences of this nature, they do happen on occasion and we are always happy to help. If you need any further assistance with this, or anything else for that matter, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you. Regardless, we appreciate you taking the time to share your feedback with us, and hope you will try OpenSky again in the future.
How is this company still in business? Everything I order never comes. Always a hassle to deal with and customer service they just make empty promises. I blocked them from my e-mail because honestly they do not know how to operate a business successfully. They oversell items but is not mark sold out. They charge you then within a week I get an e-mail that its not available. Out of many items ordered over time I managed to get one! I do not know how they haven't gone under with this service..
The item was slow in coming: It took two weeks after notice of shipping to reach me. When I received it I tried to wear it, but one of the tabs (for the roll-up sleeve) did not have the required buttonhole. Very disappointed in communication, delivery and quality.
Hi Sheila! We are sorry to hear about these issues with your recent purchase. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to go over your options with respect to this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. If the item was indeed not as described, we can help you return the item regardless of the merchant’s stated return policy.
Though I have had success with some vendors on this site, I was really taken by another one. I bought a bag was the worse quality. One other sites, it was $32 but twice that much on Open Sky. The plastic on the straps was the quality of a child's toy purse, shiny and thin. There seems to be no vetting of the vendors.
Hi Chris! We are sorry to hear you were disappointed with the quality of this product. OpenSky hosts thousands of different shops and each merchant is responsible for setting their own prices and fulfilling orders, but we have a variety of measures in place to ensure the quality pf products sold on our site. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered, and was charged almost $60 for, an 8-inch fry pan and a 10-inch fry pan. I ordered this on August 4th. Today is September 1 and I STILL do not have these pans. If you are not going to ship them. Please cancel my order and credit my account. Thank you.
Hi Marie! We are sorry to hear you have still not received the frying pans you ordered. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will be happy to work with you to resolve this issue in the best manner possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We will certainly make sure you receive a full refund if your order cannot be completed for any reason.
I bought a set of cell phone camera lenses that were described as "universal" but they wouldn't fit my husband's Android. I asked for a refund, but I would have had to pay about $8 of the $13 cost for a return label. I wrote several times about this, but each time got a canned reply. Won't use them again.
Hi Lindy! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you. Although you will automatically receive a reply to make you aware of our self-service returns portal upon emailing us about a return, you should also be able to connect with an agent if you prefer. Regardless, we appreciate the feedback and look forward to helping you resolve this matter as soon as possible.
I ordered two LG Pro Wireless Headsets that I orde re d because they said I had a $75 credit. The credit had no way to be used. I found a 20%off coupon, that worked. It still cost me $25 more than it would have on amazon and I have no headsets after 7 days of waiting. They said 4 to 5 business days. Had I used amazon it would have been 2 days. I'll never use them again.
Hi Shannon! Our sincerest apologies for the inconvenient shopping experience you have encountered. Most of our items ship within 4 business days and should be delivered in 10 business days. Customized items delivered are delivered within 15 business days. As for credits, if the merchant who sells the product you love takes these, the product's price will be adjusted automatically at checkout. You don't need to enter a Coupon Code or anything. If the merchant doesn't accept Credits, the product price will appear in black, but you can always click on the product to be sure the price isn't adjusted. (Any applicable discounts will be listed on the side of the listing.) Please keep in mind that each merchant who participates in our Credit Events decides the specific percentage of their products' prices that can be covered by Credits. You can see this on the itemized savings details. We hope the information provided was helpful! If you require additional assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I placed an order on Feb 9 that shows it has been shipped, however, I have not received the order. I am mad at myself for placing an order with a company before doing my research. There is no customer service number listed to follow up on orders. I sent two emails asking where is my order, and how do I get a refund and to this day have not received an answer. Do not shop at this company.
Hi Gloria! We are sorry to hear that you still have not received this order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon and we will be happy to look into this further. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to make things right.
I had just been thinking I needed this particular item, and the next day, I got a notice that it was on sale at a very good price. I ordered it, and I had it in my hand quickly. I'm always nervous about ordering clothing online, but it fit exactly as I hoped.
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Debrah! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.