Custom ordered a wooden cheeseboard with a personal name. Received it quicker than expected. The scripting was nice; however, it could've been done a little bit thicker. It should've been polished. You can smell the burnt wood from the personalization. There were no instructions on how to clean the board or how to preserve it. It makes a nice gift but for the cost, there should've been better presentation.
I ordered 2 smart watches on nov. 30th. I received one in a little over a week. The second one has not arrived yet and i can't seem to get an answer from open sky. The tracking has changed from entering customs in n. Y. to being prepared for shipment from china. I have been told the carrier has been changed due to these kinds of problems but although i've paid for it i can't find the status of my order. Getting no response and need information which i'm not getting.
Purchased the glowing path stones and the LED yard lights. Both products arrived within days of the order being placed, however, both items appear to be for a Barbie Dream Home. From the pictures on the web site, it appears the products would be much larger than they actually are. The LED Yard Lights are actually 3 inches wide. The path stones are about thumb nail size. I guess I can use them on a model railroad set for accent.
Hi Dan! We are sorry to hear the lights you received were smaller than expected. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, and we do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to make things right.
I am a seller of handmade bracelets. I open an account with Open Sky. They charged me $40.00 right away. Than I posted my items. After over a week they were still not on the website. I emailed them and they told me I was not approved. I asked for a refund. They than contact me and tell me I am approved! Whit in an hour the cancel my account an said they are sending me a refund. I have sold over 4000 bracelet with 1000's of 5 star ratings. I sell on eBay, Amazon and Etsy and my own site www.sayitandwearit.com If you are looking to sell items look somewhere else. One hand does not know what the other is doing. Stay away or you will waste your time like I did. 2 days setting up only to end up not even selling there.
Hi Robert! We are very sorry to hear you had that experience. It is unclear what may have led to the apparent confusion in your case but, based on what you described, it sounds like you can be approved to sell on OpenSky. Many merchants do a very good business on our marketplace and you may be losing out on a very good opportunity by choosing not to give us another shot. Please feel free to call our Merchant Help team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to straighten things out for you as soon as possible. Regardless, we appreciate the honest feedback.
I placed an order 1/7/16 ******* and have not received either item yet. I placed 2 subsequent orders and received both much more timely. The tracking page for the ipad case shows it was picked up 1/8, but page was never updated until today and it just now shows it arrived at Brooklyn USPS when it originated in Brooklyn. No ETA for arrival. The wallet was picked up on 1/8 as well, but that tracking page was never updated beyond that and now the link no longer works.
Hi Debra! We apologize for the difficulties with this recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into what is going on with this order. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered two of the patriotic American flag scarfs, but only received one. The price of these things, printed on tissue paper, is high enough without being ripped off for one of them. Very disappointing shopping experinece.
Hi Gary! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
My mother had mistakenly ordered a 3 piece handbag. (She thought it was MK, turns out she didn't see that it was MKF) I'm guessing it was an add on facebook where she had found it, so it was a "one & done" type deal. When I went to the site to see about returns it said to go to the "my orders" page. Of which, my mother doesn't have an account to the site. I wrote them 3 emails, never heard back from them. All within the "14 day return period" mind you. So now she's stuck with a 3 piece handbag she doesn't want (and we can't give it to anyone because everyone we know is very particular about their handbags) and she's screwed out of her money. Be careful when ordering from this site. They WILL screw you out of your money.
I ordered 6 items from Open Sky and only received one. They emailed me to return all items for credit, how can I return what I never received? The one I received is a make up and jewelry pouch which is something you could buy in a Dollar Store. I should have checked reviews before ordering.
Hi Patricia! Our sincerest apologies for the miscommunication on our end regarding the missing items in your order. For immediate assistance, please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
They sent me the wrong pants, I ordered a pair of jeans, they sent me Palazzo pants. After ten emails back and forth, and me providing them pics of the pants they sent (at their request), I am finally disgusted enough to donate the pants and just take it as an expensive learning experience!
They just lost a repeat and good customer, and the first time there was a problem that they caused, they decide to give me the run around.
I would not recommend Open Sky to an enemy, let alone a Friend!
Hi Dana! We are sorry to hear about the difficulties you experienced with your recent purchase. OpenSky hosts thousands of different merchants, each of which is responsible for fulfilling their own orders, but we are always happy to help make things right when issues of this nature occur. Based on your description of the issue, working with the merchant to arrange an exchange or allowing you to return the pants for a return should not have been an issue. Please send us a private message through this forum with your order number and email address, and we will look into this matter further.
If I could give negative stars I would. They are trying to sell microfiber sheets as bamboo claiming they are miss labelled. It takes several days for them to get back to the customer for each response. With that turn around time they must be dealing with a lot of displeased customers.
Hi Lisa! We are sorry to hear about the issue with the sheets you purchased recently. OpenSky hosts thousands of different shops and each merchant is responsible for providing their own descriptions and fulfilling orders, but we are always happy to help with any issues that may arise. Please continue working with our Customer Love team on this, and we will make sure the issue is resolved in the best matter possible. If you would prefer to discuss this over the phone, you are also welcome to call us directly (844)707-7779 between 9 AM and 6 PM ET, any day of the week. Regardless, we appreciate you taking the time to share your feedback with us.
These people have no idea what customer service is. Purchased a Mota Charger for my iPhone 6Plus and got one for a 6? Sent an email inquiring about an exchange/return and haven't heard anything in nearly two weeks! I have an over priced charger that I can't use and I'm out $124! I'd give them a negative rating if I could.
Hi Robert! We are sorry to hear about the difficulties with your recent order. If you have already sent us an email from https://www.opensky.com/content/contact-us two weeks ago, you certainly should have heard back from us now. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will make sure this matter is addressed as soon as possible.
I order a very specific product and you substituted the same type yet the product is different. Never contacted me to see if it was acceptable. It was also quite expensive to ship. I have already contacted someone at your company. And they asked for a picture which I can't do.
Hi Judith! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant sets their shipping costs and fulfills their own orders, but we are always happy to help with any issues which may arise. In the event an item is damaged or otherwise not as described, a picture may be required to demonstrate the problem to the merchant as we work toward the best possible solution. Please continue to follow up with our Customer Love team about this matter and we will be happy to continue working with you until the issue is resolved.
I guess I gained way more weight than I thought, but they sent a crop shirt that is supposed to have gone past my belly button. Sadly, this shirt is like a crop top and I need to find some high waist pants to wear it with or give it away
Hi Ariene! We are sorry to hear the size of the product you ordered did not meet your expectations. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to review your situation and see what we can do to help. It is difficult to tell what options may be available based on the information included in your review, but we would certainly love the opportunity to try!
It's been over two weeks and I still haven't received my order. The tracking shows it left a post office in N. J., only to return to it a week later. I emailed Open Sky to reimburse me and send me a replacement. Still waiting! Will NEVER order from here again.
Hi Amy! We are sorry to hear about the shipping issue you encountered with this order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter over the phone. Based on the circumstances, it sounds like we may need to reach out to the merchant to figure out what happened here, and perhaps we are already doing so based on our prior communications. Of course, we will be happy to continue working with you on this via email if you would prefer.
I received the Cargo Bag but haven't received the other order... If I don't receive it please don't bill me for it... I would have thought you would have sent them together in the same package... this is my 1st experience with your company so I hope things turn out better...
Hi Donna! We are sorry to hear you have not received one of your orders. These orders were made from different merchants so it is normal for them to have been shipped separately, but our records show that both of them have been delivered. If you still have not received the second item at this point, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
My necklace was not as pictured. It was not assembled. I tried phoning OpenSky left a voice mail-no response. Was unable to email Amelia's Expressions. Never again will I order from you.
In Facebook I read all the negative comments. Wished I read them before, naturally I left a comment also.
Hi Anneliese! We are sorry to hear the necklace you purchased was not as described. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve the matter in the best manner possible.
Everything on OpenSky can be purchased on eBay or Ali Express for literally 98% off the price OpenSky has it for. This is a sham operation that allows cheap Chinese factories and wholesalers to sell junk to gullible consumers at an exorbitant markup. Don't fall for it. If you see an item you like, do a Google Image search using one of the photos posted by the OpenSky merchant. I guarantee for most clothing and jewelry you'll spot it on a SheInside-type site for way cheaper.
Hi Neumi! We are sorry to hear of your feelings regarding out site. OpenSky hosts thousands of different shops offering a wide variety of merchandise, and the claims you have made in this review are simply not accurate. If you are in need of assistance with a purchase you have made, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you.
I ordered the naked Swarovski 2ct. Earrings. They are beautiful. In fact, I loved them so much I ordered several more pairs for my friend and sister! Service was great. Had them in four days. Will order from Open Sky again.
Hi Natalie! Thank you for the kind words! We look forward to you visiting us again in the future!
I purchased the bedside caddy. Received in timely fashion. Does not work as the picture shows. Does not stay between mattress and box spring. Being disabled I thought this was something I could use. Very disappointed!
Hi Nancy! We are sorry to hear about the problem you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!
My purchase was a waste of my money and time and all I get back from their contact site is thank you for contacting us, have a great day. No attempt to even discuss the problem even though my email clearly stated how poor the quality was and that I wouldn't waste 10.00 on this "stuff" again. Avoid them at all costs and learn from me!
Hi Cindy! Our sincerest apologies for the inconvenient shopping experience you have encountered. We would definitely like to further assist you with this issue! For immediate assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further.
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
OpenSky is proud to be a Google Trusted Store.
- Visit Website
- New York, NY
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joyce! We’re very sorry to hear that your issue has still not been resolved! Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.