I signed up for 20% off first purchase by giving my email address. The item page refreshed and price went up $10 from $39.00 to $49.00. They are kidding, right? What a scam and a hoax. DO NOT GIVE THEM YOUR BUSINESS! It happened right before my eyes.
I received an email coupon for 30% off. Went to website to use next day. Told offer not available.
Went to chat help. Rep. Unwilling to do anything.
Think bait and switch. I'm not willing to take a chance on ordering or giving credi card info
I was told my order was delivered, but USPS tracking shows it was delivered to some mailbox in Georgia, when the shipping address on the order is clearly my California address. No way to reach customer support by chat or phone. Will wait to see how they resolve this...
If i could put zero stars i would, the product i ordered is not as advertised and the only way to contact someone is thru email and they never reply... stay away from opensky, it is nothing but a scam!
Hi Mary! We are sorry to hear that you are displeased with the product you received. OpenSky hosts thousands of different shops and, while such issues inevitably arise on occasion, we are always happy to help. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
Having trouble getting in touch with luxe-3d regarding an issue i am having with the headphones. They are not answering their phones and their website does not work. Not much help with Open Sky except can return product and they gave me a contact number but otherwise no help.
I ordered a full size headboard and FedEx states they delivered but my video cam states no delivery. I emailed OpenSky about 6 times now they never bother to respond in any way. I am so disappointed in their lack of seeing their proxy delivered so even a response.
HI Diana! We are really sorry to lear about your experience with us. Please PM us your order number. Typically, our Customer Love team responds to every email within 2 business days. We would love to be able to resolve this for you. Thanks!
I have bought at least 5 cutting boards and everyone has loved them. This one I got ordered is for a Bridal shower, when I showed my sisters they both wanted one so I just ordered two more. And will be ordering another one for a house warming gift.
Their products are nothing like they advertise. Their return policy is BAD BAD BAD. I bought a Bluetooth fitness tracker for $24.99 and am STUCK with it. It was for my daughter for Christmas and when I opened it the wristband will not hold together. Now I am out all this money for WHAT? Stay away from them. They will not take it back because it has been over two weeks since I purchased it. Product was also a piece of junk.
Hi Judy! We apologize for the difficulties with your recent order. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
Brought several Bohemian necklaces for Christmas gifts. I was SHOCKED at the poor quality. The reviews on the OpenSky website said 4.5 - no way! Now there is no o[tion for me to add a review to their website!
Buyer, beware!
Hi there! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
Ordered once in 2016, will never do it again the one item I bought was a woman's blouse and an extra large. It took too long to be delivered, and literally looks like it could fit a size 0 person. I had ordered at least an extra large or 2X. I never understood their so-called store credits that I keep getting emails about. And there is absolutely no way to fully delete your account from their website. They don't want you to leave and if there is some hidden mechanism to cancel or delete your account. It's buried so deep in the website they don't want you to find it. I didn't bother trying to get any kind of refund because I did not want to pay this s*** this cheap shirt back and decided to chalk this up to experience and never shopped with them again. Only now they have my email and mailing address information because I cannot delete it out of the website. Avoid this website at all costs.
Hi KL! We hate to hear that you had a bad experience with us. Please email us at openskysupport@opensky.com. We would be happy to unsubscribe you. Thank you!
I bought an electronic pepper mill on their website for a very good price. (I had a coupon code). It was received non operational. Returning it has to be done via an e-mail request and then they tell you they will get with you in 24 hours. If they have any questions, once you answer them, they tell you it will be another 24 hours. I am now on day 3 and I still have no resolution. I just want to return the item and exchange for a working one. They are asking for pictures of the item. How ridiculous... I will send you the actual item & you can examine it to your hearts desire.
I ordered a cast iron pan and never received it. Brands Exclusive is the merchant and, although I was told OpenSky has reached out to them concerning my order, the merchant has yet to respond. My order was placed on August 5th and my credit card was charged, but still no merchandise. This makes me very reluctant to order anything in the future.
Hi Denise! We are sorry to hear you have still not received your order after such a long time. Generally speaking, all orders placed on our website must be delivered within 10 business days, which is why we are attempting to touch base with the merchant to see what has gone awry. Please continue working with our Customer Love team on this, and we will make sure the issue is resolved in the best matter possible. If you would prefer to discuss this over the phone, you are also welcome to call us directly (844)707-7779 between 9 AM and 6 PM ET, any day of the week. Rest assured, we will make sure you receive a full refund if your order cannot be fulfilled for any reason.
I bought a pair of the antique Noxema jar glass and silver earrings. Open Sky was great in tracking my package and I knew exactly when it was going to arrive (which was very quickly). The earrings are lovely and they are not heavy on your ears. I'm very pleased with OpenSky and will definitely purchase from them again.
I received my initial order 2 wks ago and it was incomplete. I contacted OS customer service who responded w/in 32 hrs & contacted the vendor on my behalf. It's been sev'l days but no word/action yet from vendor. It's the holidays so I'll give it extra time & hope they complete my order. Not a great first experience.
Not having reviews on their site should have been a clue. I was excited to purchase what I thought, based on what was shown, to be a wonderful hand-held video game at a great price. Wrong. The Mario game, etc. shown were not included. The tiny bit of instructions were not in English. Plus, some of the games showed a story written in Asian lettering. There were no instructions at all as to how to play the games. NOT ELIGIBLE FOR RETURN! I am stuck with this.
Hi Barbara! We’re very sorry to hear about your recent shopping experience! Please send us a private message with your order number and email address that is associated with your OpenSky account. Based on the information provided, we should be able to further assist with this issue. We look forward to making this right.
I needed a new cord for my ipad. Did not want to pay Apple prices so opted for this. It charges very slow, so if you are doing something I would just keep it plugged in. For us its ok, but if you need a fast charge, this is not what you should get.
I had a great time sifting through all the neat offers and categories to find things that i really liked. And so far I have been really pleased with my purchases when I receive them. My only concern is that i tried to use the coupon i received with my confirmation email on another order and it did not change the price at all. I was confused.
I've purchased other items before and loved what I received. The whole situation was very professional and expedite.
However, this time was horrible. I went to the opensky was the complete opposite. I was looking at d different pairs of earrings for my daughter to wear at her wedding. I even looked for taxes and shipping costs. Somehow the web-site took my looking as purchasing. I was billed. Now, I will have to pay to send them back. Now I don't feel comfortable even looking. Sigh.
Respectively
Hi Leah, We are not sure how that order was placed, however we would love to fix this experience for you. Please feel free to PM us here. We were unable to locate an order for you without more specifics. Thank you
Perhaps it my own fault, I should have checked the measurements, but the picture looked a lot larger than the actual purse, It does have lots of pockets but is an envelope style. I don't find all those pockets to be functional because there is no room. It is a nice soft leather. I can use it, just not for the purpose I purchased it.
Hi Connie! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
I ordered two pairs of the same earrings, only received one pair and got charged for the two, I keep emailing this company and get no answer, their customer service is non existent. Until I get a positive result I wont stop posting.
Hi Nirza! We are sorry to hear about the problem you have had with your order. Please DM us your order number. We will be happy to look into this for you. Thanks!
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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