website thubmnail of OpenSky

OpenSky

How would you rate OpenSky?
grey star
grey star
grey star
grey star
grey star
Colorado
1 review
4 helpful votes
Follow Jamie e.
Unfollow Jamie e.
Send Message
Share Review
Report Review

Rip-off
October 20, 2016

Wish I would of read the reviews prior to ordering sheets off here. It's been 15 days since I ordered them and the tracking shows it still sitting waiting to be shipped. I have contacted company numerous times just to be told they will get in touch with the distributor. The other day I asked to have the order cancelled which I was told they sent a request to do so. I hope I actually get my money back. Such a rip off! Don't order off here!

Date of experience: October 20, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Jamie! Our sincerest apologies for the inconvenience you have encountered with your recent sheet set purchase. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. We look forward to working with you to make things right.

Florida
1 review
1 helpful vote
Follow Trisha M.
Unfollow Trisha M.
Send Message
Share Review
Report Review

I bought 2 fitness bands that did not come with the extra band as advertised and then they denied it was advertised that way! Plus both bands don't sync with the app and the clip keeps opening and falling off on both bands. The company wont take returns and accused me of lying saying both bands cant not be working and to watch a video. Garbage

Date of experience: February 9, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Trisha! We are sorry to hear that you have had such a difficult time with this purchase. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into what we can do to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Utah
1 review
2 helpful votes
Follow isaac h.
Unfollow isaac h.
Send Message
Share Review
Report Review

Misleading Site "Credits"
November 18, 2015

When I have had site or store credit with other companies, I have been able to use it as cash to purchase merchandise at the corresponding store/website. Not so with Open Sky. After being told that I had a $75 site credit, I spent 30 minutes shopping for about $70 of stuff I didn't need, but figured I would take it was free. Then I saw that the "credit" only covered a few dollars of the purchase amount, so that after shipping and handling were added, my order total actually exceeded $70. Nice. Call me naïve, but I still felt pretty misled. I never checked out, and never plan to shop Open Sky in the future.

Update: My response to Open Sky's response: The appropriate word for what you are describing is "discount coupon" not "credit." Until you start telling people what you are really offering them, you will continue to get negative reviews.

Date of experience: November 18, 2015
OpenSky E. OpenSky Rep
over a year old

Hi Isaac! We are sorry to hear you feel that way. OpenSky is a marketplace with thousands of merchants, and many of them accept Credits/Discount Dollars on eligible products, which will be listed on each product ad and automatically applied during checkout. Each merchant can also decide what percentage of the total purchase price these credits can cover. You can learn more about this on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further.

Texas
1 review
6 helpful votes
Follow Kym K.
Unfollow Kym K.
Send Message
Share Review
Report Review

A scam company
January 26, 2016

I have been trying to return an item for over a month with absolutely no response from customer service. There is no return address, no phone number to call. The item I ordered was so cheaply made it made me laugh out loud when I saw it. I am reporting them to the Better Business Bureau today.

Date of experience: January 26, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Kym! We are sorry to hear that you have been unable to get in contact with us about your return. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Canada
1 review
0 helpful votes
Follow Lolona M.
Unfollow Lolona M.
Send Message
Share Review
Report Review

I ordered some stuff. I was shocked how bad the products are. Some item did not get delivered. I complained. It took them a long time to reply if they can even solve it. They blamed the vendors and do not follow up. And then they would say we will get back to you but then NEVER!

Date of experience: August 12, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Lolona! We apologize for the difficulties with your recent orders. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. If you are still in need of assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to resolve any remaining issues as soon as possible.

Nevada
1 review
1 helpful vote
Follow Kris H.
Unfollow Kris H.
Send Message
Share Review
Report Review

The product was ordered and delivered in a very timely manner; there were three customized items; two were correct and one has missing information. I chatted with a service representative who investigated the order and I sent him a picture of the incorrect item and it will be replaced. Great customer service

Date of experience: September 2, 2016
Pennsylvania
1 review
0 helpful votes
Follow Ned P.
Unfollow Ned P.
Send Message
Share Review
Report Review

I still haven't received it!
January 5, 2016

Your quality of delivery time and response to questions is spotty. I received my first purchase in 13 days and the next in 4. I'm still waiting on my latest purchase with no update in 3 days. I'd like to give you a good review but there is no consistency in service.

Date of experience: January 5, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Ned! We are sorry to hear about the inconsistency you have noticed recently. OpenSky hosts thousands of different shops and, generally speaking, you should be able to expect purchases from merchants offering non-custom items to be delivered within 10 business days. If you have already contacted our Customer Love team for a status update on your remaining order, and we are following up with the merchant directly, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.

Louisiana
1 review
0 helpful votes
Follow Ingrid G.
Unfollow Ingrid G.
Send Message
Share Review
Report Review

Good purchase
January 11, 2016

Ordered & received items timely. Received too many emails saying purchase confirmed & was shipping, etc but figured it was a computer glitch. Still waiting on another item that i ordered at roughly the same time & no word on that. Will have to see how it goes on third purchase. C

Date of experience: January 11, 2016
California
1 review
3 helpful votes
Follow LV V.
Unfollow LV V.
Send Message
Share Review
Report Review

This company is terrible - stay away. I ordered my products on December 13th and have yet to receive anything. Despite emails to the company and an actual call where the customer service rep promised she'd send me a confirmation email - I've gotten nothing! I do not have time for this - save yourselves the trouble!

Date of experience: January 4, 2016
OpenSky E. OpenSky Rep
over a year old

Hi LV V.! We are sorry to hear about your recent experience. OpenSky hosts thousands of different merchants, and we may need to check in with the merchant directly to confirm what is going on with your order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to continue working with you on this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

New York
1 review
1 helpful vote
Follow Nature M.
Unfollow Nature M.
Send Message
Share Review
Report Review

Lost in delivery
September 25, 2016

I ordered a pair of leggings that was taking longer than expected. I received an email from Open Sky asking me to rate my recent delivery. What recent delivery? So I did some digging and discovered my leggings were delivered clear across the country. I notified Open Sky and they were really quick about resolving the issue. The merchant reimbursed my credit card and delivered a second pair of leggings for free. Unfortunately they were too small. I ordered a large and they looked like a large in children's, not adults or juniors. I give Open Sky 5 stars for customer service and 2 stars for product quality. I'll be giving them one more chance.

Date of experience: September 24, 2016
New Jersey
1 review
0 helpful votes
Follow Elaine H.
Unfollow Elaine H.
Send Message
Share Review
Report Review

Sweater Coat
November 23, 2017

Sweater coat was finally received after much delay. Sweater coat is not exactly what I expected! Photos gave the impression that it would be significantly heavier than it actually is. That said, I will keep it and use as a "sweater". Probably will not order an article of clothing in the future.

Date of experience: November 22, 2017
OpenSky E. OpenSky Rep
over a year old

Hi Elaine! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.

Rhode Island
1 review
3 helpful votes
Follow Deborah H.
Unfollow Deborah H.
Send Message
Share Review
Report Review

Unbelievable! From a fedx company using their computer gave all information including item numbers price per item same product was on sale $19.99 each n yet one billed for $47.08 and the other billed for $47.03 ALL contents submitted. The respond sorry but we can't locate any information for none was given. I have NEVER IN MY LIFE dealt with incompetent customer service as OpenSky

Date of experience: May 9, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Deborah! We are sorry to hear of your frustration with your recent experience. OpenSky hosts thousands of different shops and each merchant is able to select whether they accept returns on their products. If returns are allowed for this product, you should be able to return is easily as described in the policy at https://www.opensky.com/customer-support?article=1467248. If you need any further assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Missouri
1 review
5 helpful votes
Follow Lorraine J.
Unfollow Lorraine J.
Send Message
Share Review
Report Review

I ordered 3 items from them. The first one arrived in about a week, the second one arrived about 14 days after I ordered it. They were both jewelry. The third item, some under eye soothing pads, have NEVER arrived. I placed the order on March 3rd. This is now April 17th. The first time I inquired with their customer service, they wrote a note 3 days later saying they would contact the merchant. Then they contacted me and said the item was shipping. When I contacted them at the beginning of this week, they gave me some excuse that shipping from that company takes at least 21 days. Hello? 21 days have come and gone. I'm ready to go to the Better Business Bureau.

Date of experience: April 17, 2015
Illinois
1 review
0 helpful votes
Follow Martha S.
Unfollow Martha S.
Send Message
Share Review
Report Review

Great prices.
December 16, 2017

You have good house product curtains where great sheets, bedcomforter. All great clothes some of the items I had to send back they where cheaply made both sweat shirts great don't now about others. They are Xmas gifts.

Date of experience: December 15, 2017
OpenSky E. OpenSky Rep
over a year old

Hi Martha! Thank you for taking the time to review us! We look forward to you visiting us again in the future!

New Jersey
2 reviews
4 helpful votes
Follow Frances G.
Unfollow Frances G.
Send Message
Share Review
Report Review

Bed Sheets
December 26, 2016

I ordered bed sheets the Ultra Soft 1800 Collection on 12/*******. Order # *******. I was charged for them but never received them. Its the first time I had a problem with Opensky. And I have bought many items from them.My problem was never resolved by their costumer service department. I might not be ordering any thing in the future.

Date of experience: December 26, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Frances! We’re very sorry to hear that you did not receive your order as of yet. We are seeing that the merchant confirmed that this order was lost in transit, this forced us to reimburse you for this order. Please note email case: 728685 which gives you more information on your refund that is being processed. We hope the information provided was helpful. Again, our sincerest apologies for this inconvenience!

Kentucky
1 review
0 helpful votes
Follow Vanessa H.
Unfollow Vanessa H.
Send Message
Share Review
Report Review

Wonderful!
May 16, 2017

I am absolutely thrilled with my 4 PIECE 1800 count Bamboo Sheets! They are everything the description promised and were delivered when they said they would be! Very pleased and will be a return shopper!

Date of experience: May 15, 2017
Maryland
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Send Message
Share Review
Report Review

Personalizedcutup
September 27, 2016

Bought a personalized 11x14 cutting board. Had the cutting board engraved/carved out of the bamboo so that the husband and wife's names and anniversary date show. The cutting board looks as good as it did online. Shipping was fast; it arrived via UPS less than a week after being ordered. I plan to give this to some old friends for a Christmas present. Believe they will be surprised and pleased esp. With the way the gift is personalized.

Date of experience: September 26, 2016
Oregon
1 review
0 helpful votes
Follow Susn C.
Unfollow Susn C.
Send Message
Share Review
Report Review

It's now been three weeks since one of my orders showed any movement (on the tracking) on its (supposed) way to me. The one I did receive, shown and described as wine red was tomato red and way too small. It's being returned and there's been no movement on its tracking number in three days because they say there's no one there to receive it. I'll be contacting my credit card company to get a refund. I feel I've been fleeced.

Date of experience: June 13, 2017
OpenSky E. OpenSky Rep
over a year old

Hi Susan, We are sorry to hear about this experience. Please email our Customer Love Team directly from https://www.opensky.com/content/contact-us, and we will be happy to help you get this resolved.

Texas
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Send Message
Share Review
Report Review

I ordered two items in Jan. 2017 one item was delivered one was not but the delivery service said that delivered. I do not have and I CANNOT seem to get their customer service to understand I have asked that they send it item or credit my card trying one more time. Will never order from this company again.

Date of experience: April 3, 2017
OpenSky E. OpenSky Rep
over a year old

Hi Laura! We apologize for the difficulties with this order. Please send us a private message through this site containing your order number and email address and we will be happy to look into your situation anew and see what more we may be able to do to help.

Minnesota
1 review
11 helpful votes
Follow Vickie T.
Unfollow Vickie T.
Send Message
Share Review
Report Review

Never never again will order from them. Ordered on 12/12... they finally said tracking revealed gift would be delivered the day after Christmas, however it is now 2 days afterwards & NO gift DELIVERED yet... want to explain this OpenSky to my granddaughter? I am tired of making excuses for you... Vickie Taylor - very upset grandmother

Date of experience: December 27, 2014

Overview

OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.

service
222
value
214
shipping
214
returns
168
quality
201
This company does not typically respond to reviews