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Their shopper messed up on the time costco closed so my delivery didn't happen. The text link they sent to reschedule went nowhere. Tried to reschedule through my cart and there were no options available. So calked the "24/7 help line" was on hold for 4 hours. My original wait time given was 104 minutes. Every time the wait time was up dated more time was added. After 4 hours I was disconnected by this supposed 24/7 help line.
If I could give negative stars I would. They are trying to sell microfiber sheets as bamboo claiming they are miss labelled. It takes several days for them to get back to the customer for each response. With that turn around time they must be dealing with a lot of displeased customers.
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I placed an order on sameday Costco with a coupon applied. By the time the items delivered, the...
Hi Lisa! We are sorry to hear about the issue with the sheets you purchased recently. OpenSky hosts thousands of different shops and each merchant is responsible for providing their own descriptions and fulfilling orders, but we are always happy to help with any issues that may arise. Please continue working with our Customer Love team on this, and we will make sure the issue is resolved in the best matter possible. If you would prefer to discuss this over the phone, you are also welcome to call us directly (844)707-7779 between 9 AM and 6 PM ET, any day of the week. Regardless, we appreciate you taking the time to share your feedback with us.