I ordered two items as gifts and am having them shipped to the person I am giving them to. I was not given a "gift" option, so I'm assuming the person receiving the gift will be able to see my receipt. Immediately after placing the order, I wanted to contact Open Sky to ask about this and another issue, but the only contact information provided is email, no phone number (which is what I was wanting for a quicker response). I emailed Open Sky, but did not receive a response until after the item had shipped, which did me no good. Also, I am unable to locate tracking information. The item has not been delivered yet (I'm assuming.?) so I can't comment on the quality of the products ordered. I am hoping there are no issues there, as the customer service of Open Sky leaves much to be desired.
I have been waiting for Open sky to apply a refund to my credit card for over a month. Just checked their review which are horrible. Wish I had checked prior to ordering. Don't know why this company is still in business.
Hi Kaye! We are sorry to hear you have not received the refund you are expecting. Generally speaking, if you return a product using one of our prepaid return labels, you will receive a refund automatically once the product has been delivered back to the merchant. In any event, please send us a private message through this site containing your email address and order number and we will check on this for you. Although the reviews on this particular site may paint a pretty bleak picture, fortunately, they only represent the experiences of a very small subset of users. A vast majority of purchases made on our site result in satisfied customers!
I tried to cancel with in 5 min as I pushed wrong info. Also tried to get help on line.
Said I could send back. Did so Wednesday as soon as received the envelope. Please credit my account. Hope this is resolved.
Hi Sharon! We are sorry to hear about the difficulties with your recent order. If you have already sent this item back using a return shipping label we provided, you will automatically receive a refund once the item is received back by the merchant. For future reference, you can always cancel an order (so there will be no need to return it) for at least 4 hours from the purchase time as described on the following page of our FAQ: https://www.opensky.com/customer-support?article=2492114. If you need any further assistance with this matter, please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will be happy to continue assisting you.
My order tracking has been saying in transit for 8 days now. I contacted the USPS and they are telling me the package hasn't even been scanned in a USPS facility as the order tracking info states. Sadly there is no customer service number, only email. Never again with this company. This was a birthday gift for my husband and his birthday is tomorrow
Hi Brenda! We are sorry to hear your order appears to be stuck in transit. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to assist you. We look forward to working with you to resolve this issue in the best manner possible.
There will not be a future order with Open Sky! Very poor quality merchandise. This is very disappointing! They will not take the merchandise back. I feel as though I have been taken! I will be writing my opinion on any and all sites that I can so that no one else falls prey!
Hi Gina! We are sorry to hear you are disappointed with the quality of the product you received. OpenSky hosts thousands of different merchants offering a wide variety of products, but we are always happy to help with any issues that may arise. Even if the merchant has elected not to accept returns for the product, we should be able to help you initiate a return if the product was misrepresented in any way. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to look into how we may be able to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
So for a month now I have been after open sky to credit my account for an item that I had returned to their company. I purchased a smart watch and as soon as I turned it on it switched off and never turned on again. I was hoping for them to just credit my account and be done with it, but that has not been the case. I will now then have to take care of this matter in other ways. Don't like the drama.
Hi Lizette! We are sorry to hear about the problems you are experiencing. Please contact us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you.
Opensky is a total scam. They engage in price gouging. Let me explain how Opensky works. They list an item for $200. Then they send out an email saying for the next few hours, the item is on sale for 90% off! That's right, you can get this $200 item for $20! People think they're getting an amazing deal and buy it before it sells out. Meanwhile, you can get the same item (maybe a better version) on Amazon for $9.99 everyday (not even on sale). Customer service doesn't care because they know the company makes it money that way. If you leave a negative review on their website, they won't publish it. They are a garbage company and i hope they go out of business soon before they rip off more people.
First off - there is not customer service number.
Second - an email was sent in regards to a cancellation order was told it would be three days before someone would contact me.
Third - The order was for 29.97 in total per the cancellation email the refund was less than what was purchased. Unfortunately, I can not dispute the charge to it clears my bank.
What poor customer service and would not recommend this site to anyone. I'll stick with Amazon.
Hi Matthew! We are sorry to hear about your concerns with your recent order. Provided you canceled this order successfully, the hold that was placed on your payment card will be removed in its entirety and there will be no need to file a dispute with your credit card company. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. However, you are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week. We look forward to working with you to ensure this matter is resolved to your satisfaction.
The experience of ordering and follow up was excellent, The last two items purchased (both necklaces) were disappointing and cheap looking. I will return both when i have a free moment. I looked for reviews but none were available, which now i know why. I most likely will not purchase again.
Hi Susan! We’re very sorry to hear that the items you have received are not as expected. It would be our pleasure to further assist you with this issue. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We look forward to working with you to resolve this issue in the best manner possible.
We received our first order within the time frame we expected. The second order was tracked to Anaheim, CA but that was supposedly as far as it got. Been 3 weeks and no explanation of what went wrong.
Hi Rocio! We are sorry to hear that the tracking information for your order has not moved recently. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to look into this for you. Rest assured, if this shipment has been lost by the shipping carrier (or something similar), we will work with you to ensure you receive a full refund.
I hate ordering shoes, clothes, etc. online because you never know if what is ordered is going to fit, but the shoes fit perfectly. I was also pleasantly surprised how fast my order arrived... thank you! Great experience!
Open Sky is taking on a challenging job-using drop shippers from all over the world. Many come from China but arrive in reasonable time. I have enjoyed my purchases and will continue to buy. I have tried to reach out to them but there seems to be no one person at the top.
A big improvement would be better packaging and information with and about the product when it arrives. Some have nothing-not even a name or directions. I have started making a copy of the photo-ad when I order so I have a better idea of what I have coming.
Hi Helen! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
I have had a relationship with this company for 11 months. Before my most recent 2 orders, I was reasonably happy with them. The last order was flat out cancelled, without an explanation as to why until I complained. But then it was becoming more and more apparent that the order placed BEFORE that one had not shipped. They had printed a label with UPS, but the tracking number states very plainly that UPS never received the package. That was on 8/21! I have tried emailing their 'customer love' department FOUR times and they refuse to even answer me! They stole my money and kept the merchandise I paid for. If you do business with OpenSky, you are taking a HUGE risk. They are deceitful and thieves.
OpenSky has great products, and they are very reasonable. Very prompt in sending your order out. So far I have gotten very useful items a lot cheaper from OpenSky, that would have cost me a couple hundred dollars.
My order came quickly and was packaged beautifully. I am fully satisfied with quality of the oils. The shipment arrived in a protective bubble envelope. I am lucky to have the opportunity to shop so easily on line.
I ordered some wireless earphones to use for running as the deal was phenomenal. Within minutes of my order I received a receipt. When the product shipped I also got notification. And the package arrived at my doorstep within 4 business days as stated. So far so good...
You sent two things I did not want although I told you there had been a mix-up and not to send them and one that you did send was with the wrong name on it. Now I am having trouble getting a refund for your mistake. I will never order from Open Sky again. I got the run around every time I tried to contact you. You are terrible to work with.
Hi Martha! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will work with you to resolve this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered a size large blouse & received an extra large. It is so small it won't fit over my shoulders. It must be a mini-petite!
Company will not let me return for a refined because it was on sale.
My first & last transaction with Open Sky.
Hi Jane! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into your situation again and see what we can do to help. Generally speaking, whether or not an item is on sale should not impact whether it can be returned based on our return policy, which is described in further detail at https://www.opensky.com/customer-support?article=1467248. We hope to be able to work with you to make things right.
I ordered an engraved cutting board from American Laser Crafts. Actually, this was the second one, and both were beautiful. The transaction was easy and the merchandise arrived within a few days. Both were wedding shower gifts that everyone loved. This may be my new trademark shower gift.
I purchased a product through Open Sky from a company called 3D-Luxe. Product did not work and was cheaply made. I called 3D-Luxe Customer Service and they had a recording. I tried to email them, but it bounced back. I contacted OpenSky and they were very helpful and issued me a return shipping label to return the defective product. I'm hoping that I will receive my refund shortly (and without any problems).
Hi Sabrina! We are sorry to hear about the difficulties you experienced with this product. It sounds like you are already well out of your way to receiving your refund, but please don’t hesitate to contact us again if you need any further assistance. If you would prefer to discuss this matter on the phone, you are welcome call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Tiffany! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different merchants, each of which packages and fulfills their own orders, and we cannot offer any guarantees that your gift purchases will not contain certain details, such as the price, at present. Once each of these items have been shipped, you should receive an email notification and the tracking information should be present on the Purchases page within your account. If you would like immediate assistance, you are welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. Regardless, we appreciate the feedback.