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OpenSky

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Florida
2 reviews
5 helpful votes
Follow Enzo J.
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Awful company. I will never shop from their site again. Didn't receive my order. I have sent so many emails and they have all fallen on deaf ears. Customer service is terrible. In fact the worse of its kind. Do yourself a favour and do not shop on this site. All they are interested in, is your money, not customer satisfaction.

Date of experience: January 3, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Enzo! We are very sorry to hear that you have not received your order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us shortly. However, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. Rest assured, we will make sure you receive a full refund if your order cannot be fulfilled for any reason.

Colorado
1 review
3 helpful votes
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Never Again
January 20, 2017

I ordered sheets and received a package with a King sized flat sheet and pillow cases, the fitted sheet was for a twin sized bed. The return process has been painful at best. It took 4 emails to get a return label and each time I had to explain the problem with the sheets. This would have been okay, except I emailed the same person each time. Personally, I would rather pay a little more for products and deal with a company that makes returns easier.

Date of experience: January 20, 2017
OpenSky E. OpenSky Rep
over a year old

Hi Gina! Our sincerest apologies for the difficulties you faced with your recent purchase. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Again, our sincerest apologies for the inconvenience caused!

Maryland
1 review
0 helpful votes
Follow George S.
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My wedding band was silver with turquoise insets and much of the turquoise had fallen out. I really missed and finally googled to see how I might replace it. I was delighted to find the perfect ring on Open Sky at a price that was more than reasonable! Additionally, it reached me very promptly. The service by Open Sky was outstanding.

Date of experience: July 27, 2016
California
1 review
2 helpful votes
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Great product
June 2, 2016

I ordered the Euro-bag. I liked the pictures on my computer but sometimes I have been disappointed in a order when it came. However, when my bag arrived from Open Sky, I was very happy with my purchase. It is very well made with double stitching and good strong fabric, a very nice lining and plenty of pockets for every need.

Date of experience: June 1, 2016
Poland
4 reviews
38 helpful votes
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Merchandise was defective--missing buttons on button up socks. The vender was vista shops. Multiple requests for a return label and a refund were completely ignored. Automated responses said would respond in 4 to 5 days but they never did. This site is a FRAUD-don't even think about it.

Date of experience: December 20, 2018
Colorado
1 review
1 helpful vote
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Terrific Product
September 5, 2021

Terrific Product: There were ten choices in this package of Dove antiperspirant and they are all good to my sense of smell. So far, I've used only one, and it dried quickly and did not get on my clothes. It does last for a very long time; even trimming evergreen bushes in 90 degree heat. I highly recommend.

Date of experience: September 3, 2021
OpenSky E. OpenSky Rep
over a year old

Great. Thank you for taking the time to leave a review.

New York
2 reviews
7 helpful votes
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Scam- be aware!
November 20, 2016

Ordered 3 of 200 led outdoor starlight that you put over trees.(about$80)
Chrged right away, shipping info came a couple days later but it took weeks to be delivered with totally different junk items - tiny bbq clip light size of your finger- which looks like a garbage in a broken little paper boxes shipped in a thin plastic shipping bag with no padding from China. Most hideous package ever. I shipped them pack last week. I'll see what they would do. I had to get a box and tape and traveled to ups. So they better refund right away. Be aware of this website.

Date of experience: November 20, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Rachel! We are sorry to hear about the issues with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to assist with any issues which may arise. It sounds like you already have the returns process underway but, if you need any further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to help you out. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Pennsylvania
3 reviews
8 helpful votes
Follow Ann W.
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Basically no customer service. I get lots of
Emails every day about new sales but
They will not respond to my nany queries
As to where my order
Placed last month has gone. Will now put
In dispute with credit card company. Be
Careful.

Date of experience: October 4, 2014
New York
1 review
3 helpful votes
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Not Happy!
June 29, 2017

I ordered two mid calf summer dresses. They are extremely thin, t shirt material, practically see through. The sleeves aren't even separate pieces of material. I paid $49.99 for each dress, and they're probably worth$5.00. I shall never order from OpenSky again.

Date of experience: June 29, 2017
Connecticut
1 review
0 helpful votes
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Buyer beware!
December 12, 2016

Ordered 2 shirts weeks ago. Only one arrived and it's a cheap piece of crap. No phone number listed on the website fior order inquiries. No idea where the other shirt is but I expect I will never see it. Filing a claim with my credit card company. Do not order from 'Open Sky'!

Date of experience: December 12, 2016
Connecticut
1 review
2 helpful votes
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SCAM DO NOT BUY
July 13, 2017

This is some kind of scam operation. Clothing is made all over the place-probably from people working at home or who knows under what conditions. Fabric quality is cheap, cheap, cheap. No info in the pkg when it arrives. Tells you to go to some website if there is 'any question'. I figured 30 days for a return. When I began searching I find Open Skye has 14 day return policy. RIDICULOUS. Also I had to hunt for the information. Bad quality/messages that keep telling you you have "credits" that are running out & the cost of the product is way higher than they advertise! DO NOT BUY!

Date of experience: July 13, 2017
OpenSky E. OpenSky Rep
over a year old

Hi Maria,
We are sorry to hear that your order did not meet your expectations. You can return any item via your purchase history https://www.opensky.com/account/orders. We are definitely not a scam, and we are very sorry to hear that your order did not meet your expectations.

Florida
2 reviews
0 helpful votes
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Rip off on returns
March 31, 2017

I bought a Tee shirt for a person who always wears a large size, this must have been made in China. The return cost for the item was a big rip off.
I will not place anymore orders and just hoping what I have already purchased is good quality and does not have to be returned.

Date of experience: March 30, 2017
South Carolina
1 review
0 helpful votes
Follow Holly C.
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I gave this site a second chance after a poor experience, but apparently it was not a one time screw up. First issue was a fitness watch purchase & it broke quickly. Could never find a phone number or get any email response on my inquiry about warranty or exchanges.
This time I bought a matching set of earrings for me & my sister (sentimental gifts honoring a loved one that has passed) & they were mailed to my former address in a totally different state despite correcting the shipping info at checkout. The only response I've received is they will not change the address, ship to the correct address or issue a refund- sorry about your luck, not our problem. Do not buy from these thieves. They should be shut down for business!

Date of experience: April 1, 2017
OpenSky E. OpenSky Rep
over a year old

Hi Holly! We are sorry to hear about the shipping issues with your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we always do our best to assist with any issues that may arise. Based on what you described, it sounds like the earrings had likely already been shipped to your old address when we received your request to change the address. In any event, please feel free to send us a private message through this site. We will be happy to look into this matter further and see what more we may be able to do to help.

Florida
3 reviews
5 helpful votes
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Disappointed
December 22, 2015

I placed my order on 12/3 and still no arrival of my items on 12/22. I had a heck of a time locating their phone number so I contacted them multiple times via their website. The only responses I received were automated messages stating someone would get back to me in 3 business days. Never once did I receive a personal phone call or email for a customer service rep from their company. I had a tracking number and the package must have gotten lost which is what I explained to them and you can clearly see by looking it up on UPS. When I finally reached a human, they lacked professionalism and customer service. So basically he said I'll just refund your money. I will get it in 3-5 days. That's awesome except that I was counting on this item as a Christmas gift for somebody. I definitely wouldn't recommend them to anyone and I certainly will never do business with them again. Frustrating!

Date of experience: December 22, 2015
OpenSky E. OpenSky Rep
over a year old

Hi AI R.! We are sorry to hear about your frustrating experience. Given that our Customer Love team felt it necessary to provide you with a full refund in this case, it is most likely that we concluded the merchant would be unable to fulfill your order. OpenSky hosts thousands of different shops and, while we have a variety of measures in place to minimize occurrences of this nature, unfortunately, providing refunds in such cases is the best form of resolution we are able to provide. We certainly understand your disappointment with respect to this matter, and we hope you will give us another chance in the future.

Connecticut
1 review
6 helpful votes
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Where's my order
December 31, 2015

I ordered my son's Christmas gifts on December 10th. Packages never arrived. Sent 3 emails and nothing. No response. Called USPS and they never received packages to be mailed from company. Tracking number invalid. Real shocker there! Total scam! BEWARE!

Date of experience: December 31, 2015
OpenSky E. OpenSky Rep
over a year old

Hi Stacy! We are sorry to hear that your order has not arrived. OpenSky hosts thousands of different shops, and we may have to reach out to the merchant directly to confirm what has happened. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us shortly. However, you are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. Rest assured, we will make sure you receive a full refund if your order cannot be fulfilled for any reason.

California
1 review
2 helpful votes
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In mid-December I ordered a variety of items from OpemSky. I promptly received only one (bluetooth headset). The others never arrived. Even after I complained it still took almost two weeks for the items to arrive in mid-January, The items totally missed the entire Christmas season they were purchased for. Now it turns out that one of the items, a solar-powered cell phone charger does not even seem to work.

Also I believe your sales practices advertising bonus dollars and huge percentages off are severely undermined by your apparent use of sub-contractors who do or don't seem to apply discounts consistently. This borders on being misleading at worst, or overly confusing and opaque at best.

Date of experience: January 25, 2016
OpenSky E. OpenSky Rep
over a year old

Hi James! We are sorry to hear about the difficulties with your recent purchase. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with getting a replacement or returning the product at no cost. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Texas
1 review
1 helpful vote
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I've bought a number of cool seeming thinks only to find the quality unacceptable. Sone things are returnable but I'm still waiting for credit on some things. My last purchase was unreturnable which I didn't notice. There are no contact info and no way to leave comments or reviews of products to warn others. Poor execution

Date of experience: February 9, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Robin! We are sorry to hear that you have not been pleased with the quality of your recent purchases. OpenSky hosts thousands of different shops offering a wide variety of merchandise, and we definitely understand that it would be beneficial to allow our customers to review specific products they have purchased. We are actually looking at some options like that right now, and you may very well start seeing product reviews on our site in the near future. If you are in need of assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you. Regardless, we appreciate the feedback.

California
1 review
2 helpful votes
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I ordered an item that was being advertised. A few days later, AFTER it should have shipped, I got an email that it was delayed because of problems with manufacturing. Is it ethical to sell something that you don't have?... that hasn't even been built? I cancelled the order. Their emails go straight to trash now.

Date of experience: February 28, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Mr E., We apologize for the issues with your recent order. OpenSky hosts thousands of different shops and, while we have a variety of measures in place to ensure all items non-custom items listed on our site are in stock and ready to be shipped, there are occasionally times when orders cannot be fulfilled. Many of our member merchants also offer personalized/made-to-order merchandise, which must be manufactured after any orders have been placed. In any event, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into your situation further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Vermont
1 review
1 helpful vote
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Of several things I ordered at once, for gifts for up coming birthdays and events, one came utterly mis-sized. I asked for an exchange, and while the merchant agreed to send me the correct size, when it came, it was also wrong. By a LOT. I gave up on that one. One item arrived of such poor quality, I was pretty horrified (it was a watch, and it was so tinny and poorly made I could not give it to the person I intended it for). The last two items never even arrived. I have complained twice now and over a month later, still nothing. Only two items came, more or less as described and decently made. I would not recommend you risk your time and money on this site.

Date of experience: June 8, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Kim! We apologize for the difficulties you experienced with your recent orders. OpenSky hosts thousands of shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, and we will do our best to assist you with any issues which remain outstanding. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Arizona
1 review
1 helpful vote
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I have wonderful repeat customers who are pleased with by product! Opensky customer service is excellent. I have also bought and have no complaints there either. As a selling platform this has been the best for me
felicekitchen.com

Date of experience: September 1, 2015

Overview

OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.

service
222
value
214
shipping
214
returns
168
quality
201
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