OLD NAVY used to be trendy and have cute things to buy no longer their clothes are so casual they look like you wear them on a farm - Old Navy has decent prices but the clothing there is boring boring and the clothing needs to be upgraded and they need a new worldwide buyer.

The clothing for woman is not feminine and the children's section is better and I have no issue with the men's fashion but the women's clothing is drab, boring and not exciting - change the buyer and select clothing that pops so people proudly say I bought that at OLD NAVY

Their website kept trying to "standardize" my address, removing my apartment number. Ultimately, though, IIRC it did have my apartment number. However, USPS returned it saying "insufficient address." I've ordering online for many years, this is the first time someone didn't get my address right.

Old Navy has received the package returned by USPS long ago, but they haven't issued a refund, or sent me any communications indicating the status of my order.

Curiously, my wife received a text message to review a supposed return. The url they gave her pointed to a package going to some random place in Canada. All we know is she had ordered something from Old Navy more than a year ago -- and the two of us share the same address(not in Canada).

It's been impossible to reach them. Their phone number put me on hold for close to an hour several times(until I gave up). The online chat feature is never available "Sorry, no agents are available..." And email to their customer service returns with a message that due to high volumes, I need to call them, or use their chat feature.

Worst customer service ever. Paid for an order of 7 items of baby clothing, one item was missing but I got a women's XL shirt instead. Was supposed to get a 2 pack pants only got 1 pair. Customer service refused to refund me until I print a shipping label and return the wrong shirt and single pants out of the 2 pack, then reorder these items, then contact customer service again to get refunded on my new, separate order that I have to pay for again out of pocket, wait another week to get, and go out of my way to print a shipping label and bring somewhere to return?! Why should the customer have to do all this extra work for their mistake. Just refund my money for the items I didn't get. They refused. I disputed through PayPal and got my money back instantly. Their customer service is the WORST I'm having such a bad day over this experience. They would've saved $ and had a happy customer to just resend or refund the items I paid for. Such a bad taste over this.

Also because I was so angry about their unfair treatment I tried to warn others on Instagram and they flagged and removed my comments for fraud- excuse me- they are frauding customers stealing money and not sending what was paid for!

This bathing suit STANK when i got it. 0/10 dont recomend it, literally smells like something diedand by the way the top was to big so sucks even more

I love this store, there is always a huge selection of high-quality and stylish clothes and the prices are very reasonable, by the way, I like to buy in this store

Seems as if a majority of companies have jumped on the pandemic bandwagon and are now in the business of adding the sale of face masks to their list of merchandise. Such a company is Gap/Old Navy.

The company uses words such as ASSORTMENT/ASSORTED/VARIETY in the description of their face masks, and yet customers will be disappointed when receiving them. My packs had as many as 3 duplicates, contrary to all the photos displayed online and the descriptions of the products. In my case, the company even went as far as fabricating information in their attempts to justify their false advertisement. One descriptive not used in their detail outline was "SURPRISE, " however, according to their argument, "customers were informed it would be a surprise pack." FALSE! Beware so if the same happens to you at least your expectations won't be as high as mine were.

There's no question that the company engages in the following:

What is Unlawful Advertising Practices?
A statement is found to be an example of false advertising claims either because it is literally false or because it is presented in a manner that causes it to be deceptive. Also, the statement can either contain or omit important information that would be necessary for a consumer to make an informed decision.
One form of deception is what is referred to as bait-and-switch advertising. This is when a company offers something that is desirable and replaces it with something that is not desirable when the customer attempts to purchase the desirable product.