BOUGHT ITEMS FOR FAMILY FOR CHRISTMAS ON NOV. 27,2020, SOME WHERE OUT OF STOCK AND THEY EMAIL ME ABOUT IT, VERY DISAPOINTING. THE REST OF THE ORDER, STILL PACKAGES ARE NOT PICK UP BY USPS, SINCE NOV. 29,2020 AND DEC 2,2020. CALL AND CHAT SEVERAL TIMES, TOLD ME TO WAIT UNTIL THE DELIVERY DATE DEC 11,2020. TODAY, DEC 11,2020, STILL NOTHING. TRACKING DOES NOT CHANGE AT ALL, SAME INFO. HOPE THEY ARRIVE ON TIME FOR CHRISTMAS! KEEPING THE FAITH!

Got these for my daughter. They are truly very soft and the colors are pretty vibrant.my daughter loves them.go very nicely with undershirt and Leggings from old navy.

I bought three pairs of jeans online. 2 pairs had the theft device still on. Now I have a 3hour round trip to get them removed. They did say they are sorry!

Clueless people who "work" at the Hyannis Store. Corporate is not help. I asked about petite jeans, cause I bought some elsewhere, and they were clueless.

Don't order anything online they take your money the out it back on your card then take back off when items are shipped which I feel is ridiculous it's causing to much activity on your account.

I have ordered from the onsite ON per emails I am sent. I have been disappointed 2 times and had to return each item to the local store. That in itself is not pleasant as I expected to get money back on my credit card as one major order was my daughters school clothing. When none of the sizes sent were correct I expected ON locally to have the correct sizes. Well they did not. So off I went to Target to get her correct colors and sizes but was stuck with a credit to ON. I did nothing wrong, was told that these incorrect order fill mistakes were common on the site and I can not get my money back! Thankfully I had extra money to be able to afford to buy from Target as school was only 3 weeks away. Then I used the credit to purchase online some more items that were on clearance and AGAIN they were sent wrong sizes. Now I go back and am treated like a criminal because I was just in the store 30 days prior and how dare I want to do another exchange. This time I stood my ground, showed them the online statement of what I used in credit and paid on my debit card and reluctantly I was allowed to exchange for myself. I will NEVER buy kids clothing from them again either on line or in store. They need better customer service and I felt like I should have gotten at least a $20 voucher to shop to replace the gas and time wasted.

CANNOT GET THROUGH TO ANYONE in Customer Service!
- Waited on HOLD 25 min first time, 40 Min. Second time & 25 min the Third time. MY FOURTH phone call went straight to a voicemail answering machine saying " We can't answer the phone so call back later!?!? REALLY a place of business NEEDS SOME type of customer service. But NOT #Oldnavy. I've been trying for OVER a week to get a simple RETURN SHIPPING LABEL but instead #Oldnavy sent me a 230 PAGE EMAIL of nothing but computer code!?!? WTF am I supposed to do with that!? Now I am unable to go through the online process of getting a return shipping label AND they have ABSOLUTELY ZERO customer support so I'm stuck with almost $200 of CRAP #oldnavy Products, unable to return them to have MY MONEY REFUNDED BACK TO ME. All because of #OLDNAVY and their CRAP CUSTOMER SERVICE... NEVER AGAIN will I order ANYTHING from #OLDNAVY. EVER

Placed and on line order and paid via PayPal, immediately realized that my old address was listed as the the mailing address so I contacted ON customer service immediately they said they were no able to cancel the order but would put a request in to do so. Next day i called again and was told the cancellation has not been approved yet and they will put another cancellation request in to expedite it. Wrong…. 2 hours later got the email the the order shipped so i called yet again, was told they could do nothing about it and i would have to call back when I was notified that the order had been delivered to the wrong address and they will then be able to refund my money since i contacted them immediately after I placed the order and I had reordered it to the correct address. Well here I am again on the phone with them in the day it was delivered to the wrong address and of course they are telling me that I have to call back yet again on another week and they may be able to help me. Doesn't make any sense why they could not cancel the order from the start and saved all of us a lot of aggravation. Well I not a fortune teller but judging by they way they have handled this situation Old Navy will be the next company that closes their door. I for one will never order online again from them and will be returning the order that I receive to my correct address.

Why quit making Rockstar Skinny Jeans. Y'all hammer out something great then next thing you know oh we quit making those. Oh the infamous supply chain issue

Where to begin. Ordered several items and once I hit 'checkout' I noticed it was shipping to my old address and not my current home AND current billing address. I immediately called customer service, after over an hour on hold I was told that the customer service rep could neither change/update the shipping address (even though it would match my current billing address). She said she would put a cancellation in the system, but the times may ship anyway... which they did in multiple packages over next 2 weeks! So where exactly is the 'service' in customer service? Put aside for the moment that a $16B company cannot cancel or revise an order immediately after placing it. My calls, e-mails and attempted chats with c. S. go unanswered. Days of sitting on order for over 2 hours, clicking on chats that say they are unavailable at the moment and an email to customer that gets an immediate automated response that states: "We have received your email. Due to the unusually high volume of calls, we are unable to respond." Seriously, does Old Navy have anyone working at customer service?

The website is a nightmare. SLOW. The screens move around on their own and flash to different screens making it difficult if not impossible to use. No customer should need to endure this and need that much patience to order. The cart removes items that sell out but does not notify the buyer in any way. Things are in your cart and then they are gone with no notice, just deleted.
The shipping is ridiculous. Slow. Items are shipped from different places, store stock perhaps, so it is very hard to track if and when your items arrive and if the order is complete. I placed an order which took hours to place and I had to take a break between browsing sessions because the site is so frustrating to use. I actually had to place two orders because thing in the cart disappeared so I had to try to remember what they were and go back to try for different sizes or alternatives. 22 days after my order was placed I got two emails telling me that 39 individual items that I bought were not able to be shipped. Yeah, 39 things I bought are not ever coming. I heard nothing for 22 days! But don't worry they gave me a 10% off coupon for next time. I have ordered tons of stuff online since the shelter-in-place order and none have been late, or canceled. Amazon has been slow running a few days to a week slower than normal, but old Navy has really taken it to the next level. The Clothes are okay for the money usually but it is not worth the tax on your life force! Save yourself the aggravation and shop anywhere else.

Poor service at Logan store utah, they got mad because they tried to charge me full price on 50% off shirts, i think i won't buy from logan utah's store again

I placed an order on May 9 with the the knowledge the facemasks on the order were backordered until June 7th. At the time there was just one 5-pack assortment. Early June I checked on the status of my order and it is now backordered until July 7th. I have tried calling customer two times holding 25+ minutes before hanging up. I reached out through Facebook messenger and 9 hours later no reply. The frustrating part is they have many different assortments online now, some available for immediate shipping, some June 30th and some early July like mine. My complaint is they should have fulfilled back orders before making others for immediate shipment. Plus since the description clearly stated "assortment" they could have sent any of the ones they made.