Oak furnitureland UK

I have never experience such poor service in my life ordered 6 items waited over 7 months for them to be delivered, was never contacted to explain or inform me what the delay was. Finally arrived one chair was damaged and there was no table top. Emails have remained unanswered, you never can get through by phone. After wasting over an hour on the phone and totally disgusted with the service I have cancelled my order and have asked for the items that have been delivered to be collected as they cannot tell me when my items will be delivered. Got to wait to the end of the month for them to be collected ( I was informed there would be no charge which did make me laugh)
I now have to look for other furniture elsewhere, Oak Furniture Land evidently do not value customers and show a good customer experience. Therefore I will take my £3000. 00 and buy elsewhere

Terrible customer service when it comes to returning items. Oak furniture land charged nearly £300 to return 2 items and 2 weeks later have still not received a refund for the furniture. They have yet to reply to any of my emails, seems the company is good when deliveries go to plan, poor service when items are returned. Such a shame as their furniture is good quality, we have spent a lot of money in store over the last few years- will not return to store again

I would avoid this company at all costs. I was browsing for a new bed and placed an item in my basket, however after reading reviews and shopping around decided I did not want to purchase the bed that I had put in my basket. I did not expect to be rang continuously informing me I had an item in my basket that Id forgot about, and did I want to purchase the item. During the first call I informed the sales team I did not want the item, however they clearly do not understand this as I have received a further 7 calls in less than 48 hours. Oak furniture land advertisement makes the company look quite professional, yet the reviews on here tell a more accurate story.

Awful experience all round
Terrible service and after care bought two sofas in January delivered in April one was broken so have had four attempts to replace each time they deliver the wrong colour sofa so doesn't match the other one the last time they delivered two new sofas they come in two halves so four halves in total three were matching one was a different colour they said just take one of the original halves from the original order and put it with the new ones even though the original are now nearly six months old. Terrible customer service on the phone called a liar by one of the managers have now cancelled whole order and gone elsewhere do yourself a favour and never shop here

I am still waiting since February for 2 chest of drawers that are fit for purpose.
I am amazed the quality is so poor, the first two chest of drawers were smashed, the second set arrrived after 7 full months, 6 of the 8 drawers need repainting, the side needs painting and one drawer side is covered in white filler and never painted.
More shocking is customer service or lack of, we have to process every element of the repair, phone wait and hour and wait and hope.
I have my second engineer visit booked the first one drove here without any spray. I have no confidence someone can rattle can spray 6 drawers and one side, fill and sand a top and they will match some furniture made in a Far Eastern factory.
I will never buy from them again, I suggest you never do.

Do not ever buy from this deceiving store as they will delay your delivery and never show up!

It is such a poor customer service as they promised me to deliver my sofa, did not respect the time slot and did not come at all to deliver!

This is outrageous and I want to cancel my order. This store does not deliver during weekends which is outrageous especially when it is their fault! Do not ever buy from this deceiving store?!?

What is worse that the staff kept ignoring our calls which is horrible customer service.

I want my money back!

Not happy at all. When the delivery come, it was the wrong sofa and been told to use it until the right order is on the way to us.
The quality is very poor, the cushions are with not enough filling. Emailed them many times to resolve the problem, but no reply.
I would never buy from them again!
Very disappointed

So l had a look online. L was going to place an order when l finish work. 4 missed calls and voice messages constantly calling. So obviously this put me off, asked to not call. When filling out my details put contact by emails only. STILL CALLING.
Please can you stop. Due to this l do not Want to order anything

We bought bedroom furniture in January, the wardrobe door was split and was obviously done before it was put in the box to be delivered. I was told to send photos. They said they would send a replacement door, which would be here middle pf March, then told it would end of April. Only last week a replacement wardrobe arrived with the most ignorant delivery.men. NEVER buy anything from this cowboy company. They really be looked into.

Spent a lot of money, bought 3 piece suite, foot stool, table, 6 chairs, console table £7k +, so would expect decent service? What we got was:
Delivery of suite in pieces, just left in middle of room, boxes everywhere, had to put suite together, console table secondhand/shop soiled, sent photos, arranged for collection -nightmare, they kept ringing to pick it up even after it had gone, failed to refund for weeks, then told me table would not be in for Christmas! Cancelled table & chairs and went elsewhere. Still ringing to discuss issues even though we have told them to go away, no more conversations, had to block number in the end.
Never never ever going into the store again, avoid at all costs.

Just received two bedside cabinets, one of which has a white piece of wood glued in to the corner, aesthetically unacceptable, obviously no quality control here in UK (don't expect Vietnam to know what QC is as they threw the item together very poorly)
Dressing table has what looks like a routed groove all round the top surface, problem here is the gap at the front will take 1 penny piece but the back will take 5, they say it's an expansion gap, one is so pleased they don't build wooden boats as they would never float... looks terrible. Asked for refund as items totally unnaceptable, especially as we have waited 3 months.

Extremely pushy sales people. Following you around constantly and wont leave you alone for long. They tell you to mention their name to any other sales person so they dont poach customers which is off putting. They contradict themselves by saying their furniture is so much better than any other place and will last forever but pressure you to take their 5 year protection in case the wood warps or comes apart. Not a pleasant shopping experience and will not go back again. Very unprofessional by remarking that we wasted her time and she couldve gone home early. Overpriced and AVOID!

Having paid for express delivery surprise suprise it doesn't include unpacking, assembling the furniture or taking away the packing. To add to the misery there is a manufacturing fault in bookcase. Which is clearly visible and should not have got past quality control

By the way if you want the item unpacked that's another £25 on top of £39 for express delivery and £50for a 5 year guarantee. I don't think I will be buying anything else from Oakfurnitureland and I won't be recommending them.

Ordered a blanket box that was very poor quality. Very thin walls and top, likely just 3mm thick. I was suspicious of the quality when it arrived as it was so light - not what you expect for Oak furniture.

I expect to be able to occasionally sit on a blanket box and that the sides can take the occasional knock. But, the product had such very thin panelling, it would have split or cracked within days of use.
I spoke to customer support, they dismissed my complaint and told me I should have checked the dimensions on their website. I told them I did and it doesn't say the sides are only 3mm thick. Then they said I should have called them to ask if the product could take the occasional knock and could be sat on. They then charged me £50 for the return.

Complaint sent twice with no response until i picked up the phone. Ofl procedures state 2 working days. They were likely hoping i would forget.

£3000 spent on furniture with 50% deposit paid, this was a mistake, they seem to care less when they already have the money. Much of the order arrived damaged, 1 item exchanged. The other item was a £550 bed with damage on 3 out of 4 pieces. Not a small amount of damage either. Deep gouges into the wood. Ofl offered just £50 compensation or i spend a day taking it back down and putting it back up again as 'room of choice' is only really true if the delivery men can be bothered. I asked if the bed only had 1 instance of damage what would they offer in compensation, the answer was £50. This is an extremely poor canned response and shows that even management have little they can do look after customers post delivery when you are committed to the order. 2 bedside tables turned up looking like they had been in storage for years and full of grime, but luckily damage free. Its bad when you feel shocked that things are in the condition you would expect them to be in.