• Oak furnitureland UK

Oak furnitureland UK

Overview

Oak furnitureland UK has a rating of 1.63 stars from 376 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Oak furnitureland UK most frequently mention customer service, delivery date, and phone call problems. Oak furnitureland UK ranks 489th among Furniture sites.

  • Service
    121
  • Value
    106
  • Shipping
    113
  • Returns
    76
  • Quality
    95

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.7%
Positive
1
Neutral
0
Negative
26
156
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Each passing day it's getting even more frustrating, as we have to regularly chase the customer service team.
  • Delivery men just dumped the settee inside the door.
How would you rate Oak furnitureland UK?
Top Positive Review

“Had a damaged chest of drawers a”

Sandra S.
2/15/24

Had a damaged chest of drawers spoke to customer service they were happy to replace it yust received new chest of drawers very happy with service will definitely use again delivery driver excellent

Top Critical Review

“Avoid at all costs.”

Learra f.
12/6/23

Oak Furnitureland will take your money and Do not deliver. Check all reviews and social media sites list and lists of very unhappy customers. I've had my order cancelled twice with no explanation. Customer service don't want to know and will lie to get you off the phone. Absolute joke of a company. Don't believe...Do a little research for yourself! Don't walk Run...Away!

Reviews (376)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (169) delivery men (20) dining table (13) coffee table (10)
Thumbnail of user learraf
1 review
2 helpful votes
December 6th, 2023

Oak Furnitureland will take your money and Do not deliver. Check all reviews and social media sites list and lists of very unhappy customers. I've had my order cancelled twice with no explanation. Customer service don't want to know and will lie to get you off the phone. Absolute joke of a company. Don't believe...Do a little research for yourself! Don't walk Run...Away!

Products used:
Still waiting for my sofa

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Thumbnail of user saeedr11
1 review
0 helpful votes
January 8th, 2024

Very poor customer service. The delivery and problem solving is zero. I wish i never ordered. Last time for sure.

Thumbnail of user mattgarwood66
1 review
0 helpful votes
February 29th, 2024

We had a bookcase delievered on 23rd Feb last week, and had paid £30 for the room of our choice. 3 guys brought in the huge, but filthy dirty box (clearly had sat in a warehouse for months), took it to the room we chose, but then said that's it, we don't unpack. We were shocked. Had just had the house decorated, and now they left, and we had to drag the box back out of the room to our hall, to have room to unpack it - not easy, and dispose of all the filthy packing and put the bookcase back - then we complain - oh and you can't leave a google review, they just use trustpilot (i.e. So they can avoid bad reviews, filter them and make things look better than they are)

Service
Thumbnail of user thebarnesy
1 review
1 helpful vote
November 17th, 2023

Damaged coffee table on delivery and missing one of our tables. Had to reschedule redelivery for another day and only offered £50 in store credit (on an order we already spent £1,100 on). Customer service is a joke. And by the way,they only respond to Trustpilot, not phone calls or emails to customer service as I have learned. They dont actually care about customers unless you write a bad review here, so if you want anything to happen then dont bother with customer service...

Update 09/11: No surprises here folks, the rescheduled delivery with our missing and replacement items didn't turn up and we've sat in all evening for 3 hours wasting our time AGAIN. I had asked if a different time window was available since this was not at all convenient (5-8pm) and was told no because they route based on their own priority and efficiency, even when they've messed a customer about like this. It will be a fun call tomorrow folks! What a joke of a company.

UPDATE 17/11/23: Third Attempted delivery today and yet again the van turned up without our TV unit. Their Van drove from Swindon to near Chesham only to discover that yet again they didn't have the product. 3 Delivery slots over three weeks we've waited in, 9hours of delivery windows given up to these guys and the sheer incompetence is incredible. How they are going to stay in business when it will take them 4 attempts with a truck to deliver a product is beyond me. Is it possible to put minus stars...?
Rescheduled delivery now 27th November. 3 weeks later than the first attempted delivery date. I'll keep you posted...

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Thumbnail of user sandras3986
1 review
0 helpful votes
February 15th, 2024

Had a damaged chest of drawers spoke to customer service they were happy to replace it yust received new chest of drawers very happy with service will definitely use again delivery driver excellent

Thumbnail of user zhamblett
1 review
1 helpful vote
November 16th, 2023

Complaint sent twice with no response until i picked up the phone. Ofl procedures state 2 working days. They were likely hoping i would forget.

£3000 spent on furniture with 50% deposit paid, this was a mistake, they seem to care less when they already have the money. Much of the order arrived damaged, 1 item exchanged. The other item was a £550 bed with damage on 3 out of 4 pieces. Not a small amount of damage either. Deep gouges into the wood. Ofl offered just £50 compensation or i spend a day taking it back down and putting it back up again as 'room of choice' is only really true if the delivery men can be bothered. I asked if the bed only had 1 instance of damage what would they offer in compensation, the answer was £50. This is an extremely poor canned response and shows that even management have little they can do look after customers post delivery when you are committed to the order. 2 bedside tables turned up looking like they had been in storage for years and full of grime, but luckily damage free. Its bad when you feel shocked that things are in the condition you would expect them to be in.

Thumbnail of user sarahg1806
1 review
4 helpful votes
January 5th, 2023

I placed an order which cost me over £2,200, I have had to wait 6-8 weeks for delivery only to find that on day of delivery the dining room table is not available! I've received no phone call or email to explain. Customer Services were pretty useless where they said one thing but actually meant something else. I have to wait another two weeks before my table can be delivered. Not sure what I am meant to do whilst I am waiting! Useless

Thumbnail of user valpynelsonj
1 review
1 helpful vote
October 30th, 2023

Apalling company, appalling customer service. My elderly grandmother waited 3 months for her sofa to be delivered following moving back to the UK, relying solely on the stools that she was able to bring back. Upon delivery of the sofa, the wrong sofa was delivered and the next available delivery was another 3 months after this. Having shared with the company the situation, we were informed my grandmother would receive compensation as well as being able to keep the incorrect sofa as a goodwill gesture. We were continually fobbed off when chasing an update on this ("we will call you tomorrow" or "the handling agent isn't in the office right now") before finally being told the most we would receive is a £50 in-store credit coupon for a company we would never dream of using again. Please avoid at all costs.

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Thumbnail of user pamd206
1 review
4 helpful votes
January 20th, 2021
Verified purchase

Ordered the Shay Tallboy on 14/10/2020 to go with bedroom furniture bought earlier in the year. Was stated 13 week delivery. It was delivered today with clear damage to a corner of packaging. On opening that corner it was clear that one of the feet had broken away from the corner mount. Phoned to report damaged item and on hold for an hour, during which time my partner, seeing how upset I was, and not wanting to wait another 13.5 weeks for a replacement, has fixed it. His repair is stronger than the whole item. He's now going to put longer screws into the remaining 3 feet as they were fixed into the body of it by screws that were way too short. We're really not impressed with the quality of the furniture when you look closely at the base and back.

Products used:
Furniture

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Thumbnail of user slavina.racheva
1 review
0 helpful votes
November 1st, 2023

Delivered a faulty sofa twice - both times it was poorly packaged and damaged in transit on top of having manufacturing faults. It was clearly a faulty line of sofas which they were aware of - the delivery guys said this was a known issue but OFL keep on pushing out the sofas anyway hoping people will keep them and just opt in for someone to come in and repair them, pretending not to know about the issue. Their customer service start off very polite and become very unfriendly super quick when you refuse to accept someone coming round in 5 weeks time to upholster what is clearly a faulty, low quality item that you've paid full price for. Truly poor quality products and poor customer service. This farce has been going on for 3 weeks now and no closer to a resolution. I'd advise staying away from this retailer

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Thumbnail of user debc584
1 review
0 helpful votes
November 1st, 2023

Totally disgusted of the level of service we received, part of a new bed was missing, to be told put books underneath the new bed to hold it up! They then after the bed was returned, they tried to avoid giving me my refund of £649! They soon changed their mind when I was getting Trading standards involved. The settee we purchased, not even a year old (recliner) is sagging in the middle, hardly any firmness on the seat. The amount of people that have had same issues with their furniture is ridiculous, wish I knew before. I definitely don't recommend them, shocking service, they don't care as soon as they have your money!

Products used:
Bed frame, two recliner settees

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Thumbnail of user jor249
1 review
1 helpful vote
February 23rd, 2023

Substandard furniture sent which required repairs, then sent me a completely wrong item which I had to hold onto for a week till they could arrange a collection. Response from customer relations was 'were only human, mistakes happen' and we'll give you £40 for your trouble.

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Thumbnail of user chalmerscarole0
2 reviews
1 helpful vote
October 26th, 2023

I have removed my comments on this company as was posted in error. Post was meant for Oak Furnitureland - apologies - see corrected review

Thumbnail of user ds04osa
1 review
0 helpful votes
August 31st, 2023

Paid £2500 for a sofa, only for it to be delivered without one arm rest (It's sat in our sitting room looking ugly to say the least). Now it's been more than 2 weeks that my partner and I have a case (ofl-*******) opened within their customer service team, with little to no progress. Apart from being told repeatedly that they are waiting on the supplier. Also, they will not contact the supplier, until you pick up the phone, ring their customer service and instruct them to do so.

Each passing day it's getting even more frustrating, as we have to regularly chase the customer service team. Getting to a point, where we would be force to request a return. We thought of giving them the benefit by allowing for more days but that will run out soon too.

So you pay Oak furniture land for sofa worth £2500 only for them to tell you that they can't do anything, it's with their supplier.

Oak Furniture Land! Please please look into this. It's so frustrating.

Products used:
Sofa

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Thumbnail of user clarkb108
1 review
1 helpful vote
December 26th, 2023

Dining room table and chairs.
2 chairs damaged sideboard thrown from lorry, a wreck.
All replaced within a week
Solid oak? Small pieces glued together in Vietnam. Expected made in UK (oak)
Second purchase. Had to match furniture.
TV unit was in perfect condition.
Disappointed, thought I was buying made in UK. I had photos for dispute but since deteted

Products used:
After threat to return and refund, damaged goods were replaced within a week.
To repeat myself, Oak furniture to me says UK made, not made in Vietnam

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Thumbnail of user kamilg11
1 review
8 helpful votes
February 1st, 2021
Verified purchase

Have my dining table set delivered damaged. Table top and 3 chairs out of 6 needed changing.
The new table top lasts only for 4 months before it started having weird marks across whole table.
We have been told it's a water damage which was never a case but they refused to take responsibility anyway!
We don't have a kids spiling water on table without us knowing, this has been looked after as per manufacturer instruction or even better! Very poor quality of the product for £1000!

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Thumbnail of user leeh732
1 review
5 helpful votes
February 24th, 2022

Chest of drawers arrived a week ago. Have been trying to contact them ever since, no one answers. E mailed customer services no one calls back, sent photos via app again no one calls, terrible experience I would avoid this company at all cost

Tip for consumers:
Customer service is terrible

Products used:
Furniture

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Value
Shipping
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Thumbnail of user paul.doeman
1 review
0 helpful votes
June 3rd, 2023
Verified purchase

Ordered a blanket box that was very poor quality. Very thin walls and top, likely just 3mm thick. I was suspicious of the quality when it arrived as it was so light - not what you expect for Oak furniture.

I expect to be able to occasionally sit on a blanket box and that the sides can take the occasional knock. But, the product had such very thin panelling, it would have split or cracked within days of use.
I spoke to customer support, they dismissed my complaint and told me I should have checked the dimensions on their website. I told them I did and it doesn't say the sides are only 3mm thick. Then they said I should have called them to ask if the product could take the occasional knock and could be sat on. They then charged me £50 for the return.

Tip for consumers:
That the products are poor quality.

Products used:
Bed box

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Thumbnail of user daveg987
1 review
1 helpful vote
July 30th, 2022

When you pay £2300 for a 2 seater sofa and chair you would expect it to last longer than 2 years. The seat cushions have completely collapsed to the extent that we are now suffering back pains, this has occurred with normal use and we are of average build, we have tried claiming on the extended warranty with Homeserve over the last 6 months to no avail like normal not worth the paper it's written on. OFL have refused to do anything about this problem. I would avoid buying a sofa from this company at all costs. We are absolutely disgusted with the quality of the product.

Tip for consumers:
Avoid OFL

Products used:
Sofa

Thumbnail of user philiph572
1 review
3 helpful votes
October 20th, 2022

First part of order arrived 2 / two seater leather recliners one complete other missing left hand side following week second part of order arrived one coffee table and sidboard. Firstly coffee table water stained. Side board badly broken in several places So send them back promised replacements for following week. Will wait and see. Had i read review site first i would not of paid out £? K Would recommend go else where Very dissatisfied and annoyed

Thumbnail of user robinm1045
1 review
3 helpful votes
April 16th, 2022

Absolutely shocking customer services. Please be aware that if something is faulty you are Hung out to dry and left to Sort it out yourself as all the shop will tell you to go on line and do this for yourself ‍ Will never put foot in there shops again.
I Don't blame the girls on the phone when you phone them as they are only telling you what they are told to say.

Tip for consumers:
Stay clear of Oakland Furniture shops

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Thumbnail of user liamh123
1 review
2 helpful votes
March 7th, 2023

An absolute shambles of a company. They don't even deserve 1 star. They messed me about with delivery dates more than 6 times. The van even turned up at my door and then realised they didn't have my delivery.

Their customer service is the only saving grace, at the end of the day it's not their fault. However, with the amount of hassle due to the companies incompetence I expected a decent goodwill gesture to which they claim they already offered as much as they could.

Never had so much trouble with one company. I will be more relieved I never have to deal with such lack of proficiency from Oak Furniture than actually receiving my delivery at this point.

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Thumbnail of user trevorp181
1 review
1 helpful vote
June 15th, 2023

No complaint with regard the furniture however, I would strongly advise not to bye the 5yr insurance provided by Staingard that is total inadequate. Its a shame that Oak furnitureland associates itself with this under performing company staining its own reputation.

Products used:
Three piece suit

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Thumbnail of user sf222
1 review
1 helpful vote
May 25th, 2021

After shopping around a lot, I found the sofa I'd been searching for in OFL. I asked the manager about the composition of the seats and he explained they were the best quality etc. He sat on the sofa whilst talking to me and as he stood up again, the seat cushion bounced back to shape. However, when the sofa was delivered it had a hole in the bottom of it where you're supposed to screw the legs into. It had a cheap plastic covering underneath and wasn't the quality I expected. I rang customer services immediately, who said they'd send a technician to fix it. Not satisfied with that, I requested a replacement. After the phone call, I sat on the sofa to test for comfort, just for a moment, when I stood up the fabric of the seat cushion was crumpled up as if it were an old, well used sofa. Goodness knows what it'd look like after a couple of months. I cancelled the replacement, even then they tried to deliver it to me the following week. Waiting on a refund now. Cheap, shoddy workmanship that should never have passed inspection. Presume it was made overseas.

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Thumbnail of user marions316
1 review
0 helpful votes
October 25th, 2023

I bought a corner suite from Oak Furnitureland and was generally satisfied with it. However having had the suite for over a year, and decorated the room, including curtains, lamps etc around the suite, the suite was recalled, due to safety issues. I understood these safety issues were that the material was flammable. Interesting since it was positioned close to our stove for over a year. There was some correspondence regarding the collection, and eventually it was collected, once we were promised a full refund. A year after that collection we have received £0. We are now told that "the company" is in administration. What company I ask them? I bought it form Oak Furnitureland, and they are not in administration. Scammers.

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The UK? ۪s Largest retailer of 100% solid hardwood furniture: mango & oak furniture, including painted styles & sofas. Finance available. Shop today!

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David W.
Typically does not respond to reviews

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