Oak furnitureland UK

I will never use this company again. Ordered a dining room table and four chairs online. The table top has stain marks on it - which are not wood knots or colour varaitions, submitted the problem with photos online as instructed. They have not been in touch and I have tried to rung them numerous times but just get put in a queue (high call volume) it is always the same regardless of what time of day I ring. Been on hold for an hour in my longest call.

3 weeks late with delivery then just left wardrobe when I'd paid extra for delivery to a room of my choice. Told wouldn't fit due to packaging so I took packaging off only to be told they could no longer touch item as I'd removed packaging? It was a joke. Parked in front of neighbours who then couldn't get out and one delivery person was extremely rude giving one word answers and walking off. Left my daughter in tears. Customer services were not interested in the slightest. Will never buy from them again.

I brought a number of items including a nest of tables. One table split over the 8 months in my home. It was in a room with 8 other items from oak furnitureland. None of which have shown damage from the environment as suggested.
Customer service also suggested I had damaged it myself and that it was not a production issue.
Extremely poor service.
Appalling quality.
What I find difficult to understand is why a company this big doesn't just say, sorry, we'll send a replacement.
Instead I have to pay £48 for an expert, they recommended, to examine the product.
It's a joke.
I will never buy from them again. Never.

I bought a bedroom set; cupboard and draws. It looks great and is nice and heavy but the draws are only 3/4 the depth of the unit. So for each draw I lose around 4-5" in depth. Just so they can save a little money in wood. I bought online. Had I bought in the shop I'd have noticed and would not have bought it. Learn fro my mistake and go elsewhere.

Bought two sofas one of which has developed same manufacturing fault twice already but because second time is out of 12 month warranty they dont want anything to do with it despite our statutory rights to a refund or replacement and just referred us to the extended warranty which they persuaded us to purchase. This is complete waste of time and money as they are only prepared to do a quick fix which is going to last a few months before needing repair again. The warranty company are not interested at all in customer service and neither is OFL once they have your money. Needless to say Trading Standards are now on the case.

Waited 7 months for my sofa to arrive and when it did, they only delivered half of it, then to be told the other half will be delivered in October! Absolute joke of company. Please do not buy from these clowns

All items from Country Cottage Painted Range delivered damaged, split, marked. One item missing so I was then charged for free item. They sent free item it too was damaged and replaced with another damaged item. The Polisher would not mend beds and damaged mirror so they told me to chuck it. They wanted to try again but now after weeks I am so distressed. I will be paying the v12 loan for 4years but the goods won't last that long.
The best place to put your reviews is Trust Pilot as the company uses them. BBC Watchdog have looked into the company also.

My They only add positive reviews to their products. After 8 weeks of waiting for my furniture to be delivered, I was given the wrong table with two scratches on. I was then told it would be a further 6 weeks to collect or £50 to be refunded. The customer service here is awful. They give you 24hrs to check the item and make it difficult to get anywhere once you phone customer service. They do no accept bad reviews on their site which I have forwarded to trading standards. AVOID AT ALL COSTS. You may be lucky and have undamaged furniture, but you'll get no where if it is. Money grabbing scam artists.

Placed order on irish website oakfurnitureland.ie all good, in basket, set up account but then wouldn't let me check out. Message came up saying off line at moment for new customers. Then received numerous emails saying had I forgotten to check out my basket. Kept trying to check out and nothing happened. Rang customer services and explained scenario. They then informed me they are no longer delivering to the Republic of Ireland but could deliver to the UK. I explained I had used their Irish website and there was nothing to say that was the case. Again he offered delivery to the UK only. Not much good when you live in Ireland. Think the website needs updating with correct information as to what can and cannot be ordered/delivered!

I made 2 purchases totalling nearly £1500.
The first purchase included a chest of drawers costing £348. After a while I noticed the drawer handles were not level. I rang them but got no joy and ended up altering the handles myself.
My second purchase included a small table costing £99. 98. 2 weeks ago I noticed that the top of the table had split across the full length, the insurance company did a repair that was just acceptable but after only 5 days the split is back. I contacted Oak Furniture Land and they just don't want to know.

Be very wary before buying off them as their aftersales service is RUBBISH!

When you pay £2300 for a 2 seater sofa and chair you would expect it to last longer than 2 years. The seat cushions have completely collapsed to the extent that we are now suffering back pains, this has occurred with normal use and we are of average build, we have tried claiming on the extended warranty with Homeserve over the last 6 months to no avail like normal not worth the paper it's written on. OFL have refused to do anything about this problem. I would avoid buying a sofa from this company at all costs. We are absolutely disgusted with the quality of the product.

It's the worse furniture I've ever bought in my life, luckily it is for my rental house. The furniture in the shop on display is different to the cheap rubbish you get! No customer service whatsoever, I've had 4 sideboards that were shoddy and sent back, taking 7 month and in the end I just accepted the last one, poorly spray painted, the guy in quality control needs a new pair of glasses! Just rubbish, don't bother going and don't be fooled by the salesman! No customer service whatsoever, they just don't answer the phone, they must chop down young trees as the oak is tatt!

Unless you want really poor quality 'made in Vietnam' furniture made from unsustainable timber backed up by terrible customer service, please don't buy from Oak Furniture Land. I ordered a chest of draws that arrived damaged. The store that took my money couldn't handle customer issues as staff claimed it was just a showroom and just gave a phone number to call. It took an hour to speak to someone who asked for a photo of the product label as they didn't have all of the information of a product that they had sent me! I had to unpack the complete product to get at this label and call them back to discuss a return. Two phone calls later (each one holding for 30 minutes+) I was told that they couldn't pick the item up for 7 days. I explained that the product was in my hallway and was blocking access to the front door however they could not offer a quicker time. If you do decide to buy from Oak Furniture Land... good luck!