Craig M.

I ordered 4 items and 2 of the items were replaced. One of the replacements was damaged on arrival and had to be touch up by Homeserve.

I made the mistake of accepting Homeserve to repair the coffee table as the finish is like that of a deck chair. OFL advise to bees wax. But then they aldo offered to relaquer. Homeserve arrived and explained it is impossible to relaquer a stained oak coffee table without sanding down and respraying. Homeserve accepted the coffee table was unnaccptable, also that 50% of items are usually faulty from the source in the far East. (OFL then reclaim 100% of the purchase price from the sweat shop in Vietnam).

Subsequently OFL will not replace as they insist relaquering is their offering.

Advice. If you use them... make sure you can afford to have at least 2 days off work for repeat deliveries and Homeserve.

If you pay for the insurance and Homeserve come out, their report carries more weight than you... even though the chap from Homeserve is not a craftsman. So, don't let Homeserve come to you, send the goods back. Ensure the order is fulfilled within 14 days so you can cancel the order on OFL as per credit card.

The credit card company won't protect you (after 14 days) if OFL have offered you some sort of resolution... even if this resolutiin is unacceptable. Obviously respaying on top of bees wax is extremely unacceptable.

I'm disappointed to say the least. I'm glad my dealings with them are over.

Finally... don't trust them. Even customer services are obstructive. Once the items are delivered and Homeserve are involved the telephone people you are switched to are more fob-off/negotiators.

I can live with the QC faults but they have given me a stressful few days. If you can afford to pay 10% more go to a quality supplier who is customer focused, the 10% extra will be saved on wasted time.

Oak Furniture Land is a ruthless company.