Oak furnitureland UKReviews 378

My daughter ordered 8 pieces of bedroom furniture, and shockingly 7 of them arrived damaged. Before even opening the first box, the delivery team commented that painted furniture from this company is "often damaged"—and they were right. The items had dents, chips, paint smudges, and even warped wood, which suggests it had been wet and then dried out. Customer service was no help at all—they told us to claim on our accidental damage warranty to fix their poor-quality products. Their only offer of compensation was a refund of the £99 delivery charge. The result? My daughter is left with no usable bedroom furniture—including no bed—until we can buy from elsewhere. Avoid this company at all costs. Do not waste your money here!

Buy from anywhere else! Worst company, worst delivery drivers, worst furniture! Badly made and easily broken! So easy that almost everything they have delivered has arrived smashed! Even after promising quality checks at warehouse and upon delivery! Absolute joke! I'd be better off making my own! If you want to buy from here make sure you still have your old sofa just incase as you might be without one for a very long time! Delivery times are comical too! Apparently because they are hand crafted...clearly by pigeons! Employ skilled people if you want to charge those sort of prices!
EDIT* They offered me £150 off my current sofa (that I have on finance) or £350 in store...we took the £350 and have ordered some furniture (table and chairs etc) let's see how these turn up...still have to wait weeks for them though! Will update when they arrive!

Absolutely disgusted by the lack of concern. The shop and salesmen were lovely and helpful. THEN this morning, day of delivery, I get a call from depot saying bed can be delivered but the mattress is unavailable and cant arrive until 15 May, today is 17 April, because although it looks like it is in stock to the shop, someone in warehouse inputted it in wrong and it isn't. So as our other bed and mattress was taken away yesterday to co-inside with todays delivery we now have nothing to sleep on. Depot lady, although nice just said sorry, shop says call customer services cos we are just a showroom, and as usual customer services are useless. Only suggestion we are given is wait or buy another mattress that can arrive sooner. In the meantime what are we to do sleep on the sofa. The least the could do is lend us the mattress from the shop of something, some compensation. NO NOTHING just a "well mate not our problem, do you want delivery or not". Will not be using again if they are so unreliable. 4 weeks they had to sort this, 4 weeks.

We had a bookcase delievered on 23rd Feb last week, and had paid £30 for the room of our choice. 3 guys brought in the huge, but filthy dirty box (clearly had sat in a warehouse for months), took it to the room we chose, but then said that's it, we don't unpack. We were shocked. Had just had the house decorated, and now they left, and we had to drag the box back out of the room to our hall, to have room to unpack it - not easy, and dispose of all the filthy packing and put the bookcase back - then we complain - oh and you can't leave a google review, they just use trustpilot (i.e. So they can avoid bad reviews, filter them and make things look better than they are)

Had a damaged chest of drawers spoke to customer service they were happy to replace it yust received new chest of drawers very happy with service will definitely use again delivery driver excellent

Dining room table and chairs.
2 chairs damaged sideboard thrown from lorry, a wreck.
All replaced within a week
Solid oak? Small pieces glued together in Vietnam. Expected made in UK (oak)
Second purchase. Had to match furniture.
TV unit was in perfect condition.
Disappointed, thought I was buying made in UK. I had photos for dispute but since deteted

Oak Furnitureland will take your money and Do not deliver. Check all reviews and social media sites list and lists of very unhappy customers. I've had my order cancelled twice with no explanation. Customer service don't want to know and will lie to get you off the phone. Absolute joke of a company. Don't believe...Do a little research for yourself! Don't walk Run...Away!

Damaged coffee table on delivery and missing one of our tables. Had to reschedule redelivery for another day and only offered £50 in store credit (on an order we already spent £1,100 on). Customer service is a joke. And by the way,they only respond to Trustpilot, not phone calls or emails to customer service as I have learned. They dont actually care about customers unless you write a bad review here, so if you want anything to happen then dont bother with customer service...

Update 09/11: No surprises here folks, the rescheduled delivery with our missing and replacement items didn't turn up and we've sat in all evening for 3 hours wasting our time AGAIN. I had asked if a different time window was available since this was not at all convenient (5-8pm) and was told no because they route based on their own priority and efficiency, even when they've messed a customer about like this. It will be a fun call tomorrow folks! What a joke of a company.

UPDATE 17/11/23: Third Attempted delivery today and yet again the van turned up without our TV unit. Their Van drove from Swindon to near Chesham only to discover that yet again they didn't have the product. 3 Delivery slots over three weeks we've waited in, 9hours of delivery windows given up to these guys and the sheer incompetence is incredible. How they are going to stay in business when it will take them 4 attempts with a truck to deliver a product is beyond me. Is it possible to put minus stars...?
Rescheduled delivery now 27th November. 3 weeks later than the first attempted delivery date. I'll keep you posted...

Complaint sent twice with no response until i picked up the phone. Ofl procedures state 2 working days. They were likely hoping i would forget.

£3000 spent on furniture with 50% deposit paid, this was a mistake, they seem to care less when they already have the money. Much of the order arrived damaged, 1 item exchanged. The other item was a £550 bed with damage on 3 out of 4 pieces. Not a small amount of damage either. Deep gouges into the wood. Ofl offered just £50 compensation or i spend a day taking it back down and putting it back up again as 'room of choice' is only really true if the delivery men can be bothered. I asked if the bed only had 1 instance of damage what would they offer in compensation, the answer was £50. This is an extremely poor canned response and shows that even management have little they can do look after customers post delivery when you are committed to the order. 2 bedside tables turned up looking like they had been in storage for years and full of grime, but luckily damage free. Its bad when you feel shocked that things are in the condition you would expect them to be in.

Totally disgusted of the level of service we received, part of a new bed was missing, to be told put books underneath the new bed to hold it up! They then after the bed was returned, they tried to avoid giving me my refund of £649! They soon changed their mind when I was getting Trading standards involved. The settee we purchased, not even a year old (recliner) is sagging in the middle, hardly any firmness on the seat. The amount of people that have had same issues with their furniture is ridiculous, wish I knew before. I definitely don't recommend them, shocking service, they don't care as soon as they have your money!

Delivered a faulty sofa twice - both times it was poorly packaged and damaged in transit on top of having manufacturing faults. It was clearly a faulty line of sofas which they were aware of - the delivery guys said this was a known issue but OFL keep on pushing out the sofas anyway hoping people will keep them and just opt in for someone to come in and repair them, pretending not to know about the issue. Their customer service start off very polite and become very unfriendly super quick when you refuse to accept someone coming round in 5 weeks time to upholster what is clearly a faulty, low quality item that you've paid full price for. Truly poor quality products and poor customer service. This farce has been going on for 3 weeks now and no closer to a resolution. I'd advise staying away from this retailer

Apalling company, appalling customer service. My elderly grandmother waited 3 months for her sofa to be delivered following moving back to the UK, relying solely on the stools that she was able to bring back. Upon delivery of the sofa, the wrong sofa was delivered and the next available delivery was another 3 months after this. Having shared with the company the situation, we were informed my grandmother would receive compensation as well as being able to keep the incorrect sofa as a goodwill gesture. We were continually fobbed off when chasing an update on this ("we will call you tomorrow" or "the handling agent isn't in the office right now") before finally being told the most we would receive is a £50 in-store credit coupon for a company we would never dream of using again. Please avoid at all costs.

I have removed my comments on this company as was posted in error. Post was meant for Oak Furnitureland - apologies - see corrected review

I bought a corner suite from Oak Furnitureland and was generally satisfied with it. However having had the suite for over a year, and decorated the room, including curtains, lamps etc around the suite, the suite was recalled, due to safety issues. I understood these safety issues were that the material was flammable. Interesting since it was positioned close to our stove for over a year. There was some correspondence regarding the collection, and eventually it was collected, once we were promised a full refund. A year after that collection we have received £0. We are now told that "the company" is in administration. What company I ask them? I bought it form Oak Furnitureland, and they are not in administration. Scammers.

Paid £2500 for a sofa, only for it to be delivered without one arm rest (It's sat in our sitting room looking ugly to say the least). Now it's been more than 2 weeks that my partner and I have a case (ofl-*******) opened within their customer service team, with little to no progress. Apart from being told repeatedly that they are waiting on the supplier. Also, they will not contact the supplier, until you pick up the phone, ring their customer service and instruct them to do so.

Each passing day it's getting even more frustrating, as we have to regularly chase the customer service team. Getting to a point, where we would be force to request a return. We thought of giving them the benefit by allowing for more days but that will run out soon too.

So you pay Oak furniture land for sofa worth £2500 only for them to tell you that they can't do anything, it's with their supplier.

Oak Furniture Land! Please please look into this. It's so frustrating.

Breaches consumer rights act, has woodworm in £1500 worth of furniture. After 8 years, nothing else in house infected just the 5 pieces from Oakland furniture, it's out of the 6 year window so they won't help. 3 months rent down the drain thanks!

Save your money. Fault after Fault after Fault
Spent nearly £3000 on bedroom furniture. When delivered, middle door of wardroom scratched and it was clear that OFL had tried to cover it up. Ordered a replacement door - 10weeks wait. 2nd door is warped, ordered a 3rd door 15/05 with another 8 weeks wait. Its now 10 weeks and I have just rung them (they didn't bother up update me) and told it will now be delivered in September! In addition the £900 mattress came apart at the seams after just 1 month. This used to be my favourite shop, but the quality of the furniture, and the customer service is the worst I have ever encountered. Save your money go to IKEA. The furniture I bought from there is perfect, solid, and good quality.

Never ever again!. Store staff were really helpful. Paid for Premium delivery which includes assembly in the room furniture is going in. Delivery turned up, wardrobe and draws badly damaged and the delivery guys refused to put the rest of the furniture in the bedroom because they can't lift above waste height or upstairs. As I'm writing this I'm waiting for the second delivery to turn up to replace the damaged items from the delivery 3 weeks previously. It's 9:10pm and my delivery slot was 6pm - 9pm. Customer service is appalling. So poor it's unbelievable

Huge wait for delivery and no explanation other than 'sorry I understand' when I wait in all day and it doesn't arrive. Not the service you'd expect from a company like this