Oak furnitureland UK

Buy from anywhere else! Worst company, worst delivery drivers, worst furniture! Badly made and easily broken! So easy that almost everything they have delivered has arrived smashed! Even after promising quality checks at warehouse and upon delivery! Absolute joke! I'd be better off making my own! If you want to buy from here make sure you still have your old sofa just incase as you might be without one for a very long time! Delivery times are comical too! Apparently because they are hand crafted...clearly by pigeons! Employ skilled people if you want to charge those sort of prices!
EDIT* They offered me £150 off my current sofa (that I have on finance) or £350 in store...we took the £350 and have ordered some furniture (table and chairs etc) let's see how these turn up...still have to wait weeks for them though! Will update when they arrive!

Breaches consumer rights act, has woodworm in £1500 worth of furniture. After 8 years, nothing else in house infected just the 5 pieces from Oakland furniture, it's out of the 6 year window so they won't help. 3 months rent down the drain thanks!

Paid £2500 for a sofa, only for it to be delivered without one arm rest (It's sat in our sitting room looking ugly to say the least). Now it's been more than 2 weeks that my partner and I have a case (ofl-*******) opened within their customer service team, with little to no progress. Apart from being told repeatedly that they are waiting on the supplier. Also, they will not contact the supplier, until you pick up the phone, ring their customer service and instruct them to do so.

Each passing day it's getting even more frustrating, as we have to regularly chase the customer service team. Getting to a point, where we would be force to request a return. We thought of giving them the benefit by allowing for more days but that will run out soon too.

So you pay Oak furniture land for sofa worth £2500 only for them to tell you that they can't do anything, it's with their supplier.

Oak Furniture Land! Please please look into this. It's so frustrating.

Oak Furnitureland will take your money and Do not deliver. Check all reviews and social media sites list and lists of very unhappy customers. I've had my order cancelled twice with no explanation. Customer service don't want to know and will lie to get you off the phone. Absolute joke of a company. Don't believe...Do a little research for yourself! Don't walk Run...Away!

Apalling company, appalling customer service. My elderly grandmother waited 3 months for her sofa to be delivered following moving back to the UK, relying solely on the stools that she was able to bring back. Upon delivery of the sofa, the wrong sofa was delivered and the next available delivery was another 3 months after this. Having shared with the company the situation, we were informed my grandmother would receive compensation as well as being able to keep the incorrect sofa as a goodwill gesture. We were continually fobbed off when chasing an update on this ("we will call you tomorrow" or "the handling agent isn't in the office right now") before finally being told the most we would receive is a £50 in-store credit coupon for a company we would never dream of using again. Please avoid at all costs.

Dining room table and chairs.
2 chairs damaged sideboard thrown from lorry, a wreck.
All replaced within a week
Solid oak? Small pieces glued together in Vietnam. Expected made in UK (oak)
Second purchase. Had to match furniture.
TV unit was in perfect condition.
Disappointed, thought I was buying made in UK. I had photos for dispute but since deteted

Totally disgusted of the level of service we received, part of a new bed was missing, to be told put books underneath the new bed to hold it up! They then after the bed was returned, they tried to avoid giving me my refund of £649! They soon changed their mind when I was getting Trading standards involved. The settee we purchased, not even a year old (recliner) is sagging in the middle, hardly any firmness on the seat. The amount of people that have had same issues with their furniture is ridiculous, wish I knew before. I definitely don't recommend them, shocking service, they don't care as soon as they have your money!

Delivered a faulty sofa twice - both times it was poorly packaged and damaged in transit on top of having manufacturing faults. It was clearly a faulty line of sofas which they were aware of - the delivery guys said this was a known issue but OFL keep on pushing out the sofas anyway hoping people will keep them and just opt in for someone to come in and repair them, pretending not to know about the issue. Their customer service start off very polite and become very unfriendly super quick when you refuse to accept someone coming round in 5 weeks time to upholster what is clearly a faulty, low quality item that you've paid full price for. Truly poor quality products and poor customer service. This farce has been going on for 3 weeks now and no closer to a resolution. I'd advise staying away from this retailer

No complaint with regard the furniture however, I would strongly advise not to bye the 5yr insurance provided by Staingard that is total inadequate. Its a shame that Oak furnitureland associates itself with this under performing company staining its own reputation.

Never ever again!. Store staff were really helpful. Paid for Premium delivery which includes assembly in the room furniture is going in. Delivery turned up, wardrobe and draws badly damaged and the delivery guys refused to put the rest of the furniture in the bedroom because they can't lift above waste height or upstairs. As I'm writing this I'm waiting for the second delivery to turn up to replace the damaged items from the delivery 3 weeks previously. It's 9:10pm and my delivery slot was 6pm - 9pm. Customer service is appalling. So poor it's unbelievable

I bought a corner suite from Oak Furnitureland and was generally satisfied with it. However having had the suite for over a year, and decorated the room, including curtains, lamps etc around the suite, the suite was recalled, due to safety issues. I understood these safety issues were that the material was flammable. Interesting since it was positioned close to our stove for over a year. There was some correspondence regarding the collection, and eventually it was collected, once we were promised a full refund. A year after that collection we have received £0. We are now told that "the company" is in administration. What company I ask them? I bought it form Oak Furnitureland, and they are not in administration. Scammers.

We had a bookcase delievered on 23rd Feb last week, and had paid £30 for the room of our choice. 3 guys brought in the huge, but filthy dirty box (clearly had sat in a warehouse for months), took it to the room we chose, but then said that's it, we don't unpack. We were shocked. Had just had the house decorated, and now they left, and we had to drag the box back out of the room to our hall, to have room to unpack it - not easy, and dispose of all the filthy packing and put the bookcase back - then we complain - oh and you can't leave a google review, they just use trustpilot (i.e. So they can avoid bad reviews, filter them and make things look better than they are)

Bought my mum a 4 piece bedroom set in 2018 and now in 2022 wood worm coming out. Avoid this sham company at all costs. After a year no warranty on furniture so the bedside table going to tip and if I could physically move it the whole lot would be gone.

Ordered brown leather sofa october 21 this arrived month ago, only the corner piece is grey, still waiting please read all reviews before purchasing for this company absolutely shambolic! Customer services take about hour to get through

We ordered a corner sofa from them and waited 6 weeks for you to deliver two right hand parts and no left. Then they tell me to wait over 2 months to put it right! Seriously! When I question this and say cancel my order they didn't even care, put up a fight to keep me as a customer or my sale even when I cancelled our other items. The most shocking customer service I've received in a very long time! What a joke! Do I recommend Oak Furniture Land? No I blinking don't! I recommend you all stay well clear!
Don't promise customers they'll receive their order when you don't know where your own stock is. The representative said ‘without searching to the depths of the earth I won't find it'. No love try just searching your warehouses!

Disgusting company.

Purchased a sofa for £2000 18 months ago.
It now looks so misshapen and saggy and has no support left at all.
We thought this would be no problem as we purchased a 5 year warranty at the time of purchase for a further £200.
Apparently the product looking awful and not being fit to sit on is not a fault.
Some quotes that have come from staffs mouths.
"This is how they make them now so you have to buy a new one regularly"
"The 12 month warranty doesn't mean the product will last 12 months"
"I would never buy one of these for myself, they're a night mare"
Leaving as many reviews as possible in the hope that no one else is ripped off and taken the piss out of. Fuming.

I had a 5 week wait for my dining table and chairs, which isn't unreasonable as far as furniture goes. After arranging a day off work, I get a text late the day before to tell me there is an issue with the delivery and to immediately ring customer services. That was 2 weeks ago and I've spent over an hour on 3 separate occasions and another 40 min today trying to get through. Endless hold music and I've no way of getting a refund on my £1200 and no way of speaking to anyone. Absolutely would not recommend this experience to anyone.

Substandard furniture sent which required repairs, then sent me a completely wrong item which I had to hold onto for a week till they could arrange a collection. Response from customer relations was 'were only human, mistakes happen' and we'll give you £40 for your trouble.

We recently purchased a coffee table and nest of tables. No stock in store so we ordered online. While the workmanship is satisfactory, the makers selection of material is not. The surfaces of both items had black knots in an otherwise unblemished surface. Our complaints were met with a stone wall, they effectively said, 'read the fine print'. They did offer to accept a return of items but there would be a cost. We offered to deliver to the nearest store in exchange for unblemished items which was rejected.
Very poor manufacturing quality control and very poor customer service. We will not be buying from this company again.