Oak furnitureland UK Questions & Answers

They won't last long. The store managers are terrified that the stores will close as people use the internet for OFL products. Naturally there will be more internet complaints so the company will struggle. Avoid, unless you have lots of time to waste.

Depends what you buy but are recliner sofa and chairs where flat packed and we had to assemble them even though Monica the sales member told us the delivery men would do it but they aren't actually allowed too.

Fairly sure the stuff we ordered is made in Vietnam

Not from this company, their after sales service is rubbish and their extra 5 yr cover is not worth the paper its written on

We had problems with Shay colour wardrobes, they sent a technition out armed with 3 cans of shay spray paint, he was here for 2 hours trying to rub the dent out and spray it, He used 3 cans of paint and it looked awful. After loads of hassle were sent new doors, one of which was split. Cut a long story short, we did have joy from someone at head office, We are still waiting for new doors to arrive we have been waiting 12 weeks now, low and behold were getting a package delivered, More wardrobe doors NO just 3 hinges. You couldnt make it up. I have 3 spare wardrobe doors that are CRAP, and 2 wardrobes awaiting new doors, If and when they arrive I will have accumilated 7 doors plus the 4 doors already in place that don't fit. They wont take anything back including the packaging as they are not licensed to carry things like wardrobe doors and rubbish, How I wonder did they ever arrive in the first place I ask myself. Oh by the way, The door that has got a large split in it, I will tell you why it has a large split in it.(Wait for it)I was told by the local PLANK from HOMESERVE that my tree the doors were cut from had its roots growing in the water and thats why the wardrobe doors had a split in them, Words failed me. Believe me I am not making this up.We are now after 12 weeks going to phone them up, be played trashy music for 1 hour then we may get someone to talk to and ask them what is happening, Watch this space.Im at my wits end now as they don't give a damn, But I have to laugh at the stupidity of these people they employ Most of them are well trained liars and if I didn't laugh I would have had a nervous break down by now and living in the looney bin.

Ikea customer service. Excellent. These clowns should be closed down. BBC watchdog should take up a story here..