Oak furnitureland UK

Original delivery date rescheduled to 9 weeks later. Tracked order - rescheduled date not showing. Order not even shipped 6 months after made. Item still being advertised in Black Friday "sale" at £25 more than we paid and allegedly on 6 week availability. What a joke!

Chest of drawers arrived a week ago. Have been trying to contact them ever since, no one answers. E mailed customer services no one calls back, sent photos via app again no one calls, terrible experience I would avoid this company at all cost

Delivery staff there are other professional and lie, have to wait on the phone for over one hour to get through to someone in their customer service this.
Well what can I say about oak furniture, delivery staff who say they made a delivery to me yesterday but left a card saying "sorry we missed you" and this is how long it took me to get through to someone in there customer service this morning only to tell me she would ring me back once I told her I have cctv installed. But if you do need to contact someone, press 1 when you get through and someone in there sales team answers straight away. Never again

I have never experienced such pushy shop assistants in all my life. This was the second visit to oak furniture land in Guildford. I liked a set of table and chairs. As soon as I walked into the store I was asked if I needed some help. I said no thank you I am just looking. Then he came over to me and said the bedroom furniture is upstairs. Said that I was not looking for bedroom furniture thank you. Then again he came up and said are you sure you don't need any help I was so fed up I did not feel comfortable and walked out I had enough. You lost a sale Oak furniture land BIG MISTAKE

We ordered two chest of drawers in the same range. One looked good, the drawers all lined up and opened smoothly. The second piece had draws that didn't line up, did not open smoothly and were really poorly made. Customer services were really good, asking us to send photos of the problem to their website, which worked well. They offered us a refund (£90) if we were willing to keep the defective item, but we were not. However, they agreed to exchange it, which was relatively straight forwards. The replacement looks much more even and the drawers open smoothly. So we got there in the end.

Purchased Leather suite 2 years ago and was assured by salesman in Chester showroom that the policy covered colour loss and leather damage. Policy cost £214 pounds. Two weeks ago noticed that arm chair had colour damage. Engineer came out and after 5 minute quick check told me that colour loss was not covered. He even tried to dupe me into signing acknowledgement confirming this. Luckily I read the small text on his signature sheet and refused to sign. I rang Oakland and their repair company who were not interested they said I should have read the small print in the terms and conditions and not listened to the salesman. Quite clearly they do not value me as a customer and I will not use a company who blatantly miss-sell furniture protection. If you are looking to purchase a three piece suite do not spend your hard earned money with this company.

We ordered a wardrobe 4 weeks ago, and it took 3 weeks to arrive, and it arrived damaged. The damage was reported to them, and by email and through their website, also we tried to call them, but nobody answered for any of our problems.
Customer service is not responding. Now we have damaged furniture we cannot use. Shameful service. Never buy again. Avoid!

Save your money. Fault after Fault after Fault
Spent nearly £3000 on bedroom furniture. When delivered, middle door of wardroom scratched and it was clear that OFL had tried to cover it up. Ordered a replacement door - 10weeks wait. 2nd door is warped, ordered a 3rd door 15/05 with another 8 weeks wait. Its now 10 weeks and I have just rung them (they didn't bother up update me) and told it will now be delivered in September! In addition the £900 mattress came apart at the seams after just 1 month. This used to be my favourite shop, but the quality of the furniture, and the customer service is the worst I have ever encountered. Save your money go to IKEA. The furniture I bought from there is perfect, solid, and good quality.

We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. We've been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. I've now had to put a section 75 hold on the finance until they engage with us. In the meantime I've got massive boxes of someone else's chairs in the house and nothing to sit on. We've still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I've never dealt with a company like it, absolutely appalling

We ordered a coffee table and t. V unit in October 2020 with delivery due 14 Jan 2021. We spent 90 minutes waiting for customer services who treat you like an interruption to their day. We were told we were e-mailed 2 days ago, but did not receive one, to say the order would not be here until the end of March. They have had our money since October 2020. I would never order from these totally unprofessional idiots again. I am going to contact trading standards to find out my options.

Coffee table top cracked a little over 1 year from delivery…. Customer services want nothing to do with it saying it's "out of warranty"

Bedroom chest of drawers top cracked similar to the coffee table after only 7 months. Case raised…. Send photos n they will 1) offer you a partial rebate if you keep the damaged piece or 2) possibly replace?

After sales service reps are rude and try to blame and accuse customers of neglect of the furniture.

End of the day it's mass produced in Malaysia and is not quality English oak. The furniture is produced, packaged and shipped from overseas…. It could be packaged for months before the customer receives it, giving ample time for the product to dry out and start the cracking process!?

Not impressed with their service at all…. Quick to take your money, but now we have a 1 year old coffee table fit for FIREWOOD!

Bought two sofas in the Southport store for the high back and firm seat cushions only to be extremely upset as the seat cushions became so soft and uncomfortable after two weeks. After sales team came out and just told me that is what happens with settlement. No help or offer to replace them. Contacted head office just to get the same response. Disgraceful customer service. Left me feeling totally humiliated. Total waste of £1500. Please don't ever give them your hard earned cash.

Two wardrobes were delivered already built, and could not possibly go through any door, not only mine. This was not clarified anywhere in their website. I had to pay £100 each (!) for return. Never again with such scammers. I'll bet return policy is part of their business plan. In other words: don't buy with Oakfurnitureland, unless you are 100% sure you are aware of their hidden conditions they use to predate on your money.

Have my dining table set delivered damaged. Table top and 3 chairs out of 6 needed changing.
The new table top lasts only for 4 months before it started having weird marks across whole table.
We have been told it's a water damage which was never a case but they refused to take responsibility anyway!
We don't have a kids spiling water on table without us knowing, this has been looked after as per manufacturer instruction or even better! Very poor quality of the product for £1000!

Terrible customer service. Had a table delivered which was damaged. Sent someone out who said it couldnt be fixed. They offered to refund us £40 or give us a new table top. Went for the new top. Took weeks to get delivered. Got replacement top last week and due to the table being large and very heavy, we cant actually remove the old top to fit the new one. Its impossible to flip back over! So its in a huge box blocking up an area of my lounge. Customer services dont care. One lady told me that in some circumstances they can fit items and would find out if they could help. Not heard back from her since. After my delivery being messed up, lack of communication, a damaged table and now a top which I cant replace - I can safely say I will never order or recommend Oak Furniture land to anyone!