Barry P.

Had 2 visits from this company at the request of Oakfurnitureland after buying a leather 3 piece suite from them for £2500 which was faulty after 2 weeks with the leather on 1 of the chair arms becoming loose and saggy which was obviously caused by insufficient padding under the leather. On both occasions I was told that they didn't consider it to be a fault and that it was due to fair wear and tear and the complaint was invalid.(After two weeks what a joke!) and they refused to repair or replace it.
I then contacted a well known totally independent firm of furniture experts who immediately said that the chair was faulty and of poor quality. Homeserve furniture repairs obviously do not know what they are talking about or are just fobbing people off to protect the interests of Oakfurnitureland who pay their wages. When they submitted their final report they lied and said they had been at my house for 1 hour when in fact it was about 15 minutes and they said they had removed the excess leather by smoothing it with their hand which is a complete lie and the photos he took where in such a way that the arm in question was in the shade so that the ripples could not be seen. These people are a complete disgrace and should be avoided at all cost.

Do not buy from this company, I paid £2500 for a leather 3 piece suite waited 5months for it to arrive and after 2 weeks use the leather arms went saggy and distorted. Complained to them but they said they didn't class this as a fault. Absolutely despicable company AVOID!