Nordstroom

What I love about Nordstrom is the wide selection of hip products that they carry at good prices. They ship quickly and every time that I have had an issue, their customer support has been quick to fix the issue!

I have made two purchases on nordstrom.com and no problems encountered. Both items (a pair of sandals and a business style dress) were as described and arrived on time. Not cheap but not too expensive so I'm happy to recommend.

Nordstrom is a wonderful online shopping experience for ANYONE who loves great fashion along with excellent customer service! Have never had a problem or issue with any order I've placed. If I have a general question they are quick to answer and happy to help! Thank you, Nordstrom!

I went to the one on keystone n Indianapolis after being told yes they have the product clear start moisturizer I go there to get it, and yet they sale none of there products at all. Only online. So I wasted time... gas... plus I decided to order online but not from them!

The shopping experience was good, but it took very long to get the product. Also I was expecting better in terms of product quality. Hopefully they will address these issues and improve for greater good.

I am sincerely disgusted with the new return policy that Nordstrom implemented May 2,2016. I never thought I would be giving a one star to the store that I've been loyal to for over 23 years. Nordstrom was so well known for their excellent customer service and their return policy. Social media is slamming Nordstrom, so I do not see things getting better for them.

This is the beginning to the end of a great legacy.

I'm embarrassed for this company. They have no customer service ethics. Any business would strive to keep customers, but not this one. This one has no problems saying well you don't have to shop with us. You know there is something fundamentally wrong with a business when that's the best answer you can get.
Shame.

Don't order online internationally. They shipped it out and it said I received the parcel, but I never did get it. Then they gave me the run around when I asked for a refund. Now I'm out 100 plus dollars and have no product. Not to mention it took forever to ship out. Ridiculous customer service. All around negative experience.

I have always loved Nordstrom store, especially Nordstrom Rack. I placed my first order with Nordstrom.com just recently and their site seems consistent with the same commitment to quality and service. I would have given it 5 stars except the navigation of the checkout experience was a little confusing.

This is the best store to shop at! And I do shop a lot at all stores, malls, online, etc. But, Nordstrom's customer service is excellent and they have high quality workers. I have always been pleased with my purchases. The salespeople are very eager to help when shopping items for myself or a gift. And most of all, I can expect this with each shopping experience.
Their customer service has been consistent!

Ordered some sneakers for my baby and the expected delivery date was a week from the date the order was processed. It was shipped from Oregon and so far been to almost 10 unknown places via USPS. There's no clue where the sneakers are at since no one has bothered to make the proper notation. I can not even get a refund.

My purchase was first delayed then ended up damaged before delivery. They wouldn't replace the item. Only refund me and wanted me to reorder. No thanks. I never received anything and knowing it was damaged refused to simple replace a broken product!

Nordstrom just finished their half yearly sale. There were 2 items that the site said were out of stock for the entire last week. Well, guess what? The moment the sale was over, a ton of inventory for those two items appeared. Placed an order and called to get the sale price. They refused.