I placed an order with Nordstrom on 11/11/2018 and they take already 1 weeks for processing. I called the customer service, they said something went wrong, they have to cancel it and order again on 11/17/18. I have been waiting for a long time, the website still show as "processing". I am still waiting. It's even later than what to expect. Email customer service and they not seem try to help at all as they never replay my email. Overall very bad experience.