It's a rarity these days to find a biz that WANTS TO KNOW if you're happy w/their service, but Vitacost is an exception! Not only do they take great care in how they mail merchandise ordered online, but the one time I had issues with an item being less than perfect... they sent me out a replacement that very day! No questions asked and they didn't ask me to return the damaged good. They just wanted me to be happy and satisfied... which I was! I'm a loyal customer as I know they work to keep prices lower than average AND work hard to have happy customers! Thanks Vitacost! Sherri, Dallas TX