NoMoreRackReviews 2,048

I order an RC Car from Nomorerack.com and it arrived with in a week. When I opened the box and pulled out the car. I can see that the top was really scratched up. When I started to look it over I notice the side was scratched and the corner was chipped. Then I put out the decal sheet and seen some of the sticker are missing. They sent me a used car that was played with hard and then put a new 9 volt in the box and pretended it was new. I contacted them and they said it must got damaged in shipping. Really? Fedex peeled the sticker of the decal sheet too? Now I have to ship it back to them to get a refund. What a waste of time and gas. Thanks for nothing.

I ordered a pair of $14 huggie earrings which were too small - couldn't even put them on. The return process was easy - emailed Customer service, received return authorization and acknowledgement of the return. I then received notification that $14 was credited to my Nomorerack account. I expected to receive the credit on my charge card. But, at least I got the credit. Today, I tried to apply the credit to a $20 purchase and message popped up that credit can only be applied if I make a $30 purchase! I feel like I've been scammed. That's the last purchase I make from them.

Absolutely horrible customer service. Cheap prices but not worth the headache. You cannot reach someone on live chat 24/7 like the website says, which is the same as sending an email because they will have to get back to you via email at a later date/time. You cannot return an item until you get a return authorization number that you can only get when you finally reach someone on phone (very difficult) or via email. Even then you may not get an answer to your initial request. You cannot even reach someone via phone most times during their stated business hours. Nomorerack.com deletes most of their bad reviews so its not accurate. Cheap prices but not worth the headache. When they mess up, such as when they have a problem with a vendor they either wont notify the customer in a timely manner (weeks later) and they may eventually refund your money but not even issue a credit or anything extra for your product (hopefully not a gift) never being delivered. Many items are marked "final sale" so if they arrive with a problem you are stuck with them and they wont issue a refund. There were issues with 3 out of 4 orders I placed with them so I would never recommend this site.

I bought 2 small 8GBP tablets. When I received them, each had a little over 1.5GB! They then changed the shipping confirmation to reflect 4GB which the tablets didn't even have! The screens are hard to read and they are faulty with every app. When I requested SD cards, they closed the request and said these were final sale items and no return was possible and would not provide me with anything. Horrible customer service. They are definitely trying to get rid of old product and trying to make a buck by scamming people. Stay away!

I tried to give them 0 score! Bought a pair of Ugg boots with buttons on the side-- received these 3 weeks later. 4 of the 6 side buttons fell off within the first 2 days-- I emailed them and was told, " sorry, it's past the 7 day return policy"--
That's because it took 3 weeks to ship!
I have talked to a few people that considered buying from there and told them to go to a thrift store! Merchandise will be better.
NMR, please don't send me the same generic responses you continue to send! Your site and customer service is not bout cutting and pasting the same comments over and over!

My sister ordered me a pair of DAWGS Boots and she had no problem getting them. I actually love the boots BUT keep reading. My experience HORRIBLE, HORRIBLE, HORRIBLE... I ordered 2 pair of boots for my girls - after 2 1/2 weeks I received the order, but I only received 1 pair of boots. I've been in contact with the company since the day I received them but only via email - you cant call by phone because the number they have is no longer a working number. Anyway, they won't refund my money for the 1 pair of boots nor will they send me the boots because their shipping receipt says they sent both pair together and it shows I received the package. I did receive the package but with only 1 pair of boots! Horrible customer service! Will never use them again!

Too bad I cannot give them a zero star. From far, the worst online buying experience ever. I ordered 2 computers (1 desktop, 1 laptop) on November, 28th and told them I would be going abroad on December 11th to see if they could postpone the delivery. I was told they would not. I received the email stating my items had shipped the same day I received the email stating they had been delivered. I was told there were 2 packages, my neighbour kept them for me without opening them. When I returned I found out the laptop wasn't in the packages. I wrote them and never got any answer back. Unfortunately, the buysafe guarantee had already expired. I will never ever buy anything from them again, they are unprofessional sellers but experts in theft.

I'll keep my ZERO star rating. The computer was indeed undelivered. Fedex delivered a 2 piece shipment which I received but without the laptop. I wrote them and was told to file a police report (for something undelivered, it doesn't make any sense). I will never ever buy again from this website and I strongly suggest you do the same thing. 200$ thrown away, next time I'll pay more money to make sure I get the service that goes with it.

I placed 3 separate orders with nomorerack.com in late December 2013. One of the orders was for 3 sets of texting gloves for $10. When I tracked my order online it stated that my order was delivered on 12/23. I contacted nomorerack and advised them that I had not received my order. They replied back telling me that I had to file a police report in order to get a refund. This was ridiculous to me because one, the order was not stolen and two, it was a $10 order. After I expressed my anger to them they agreed to issue me a credit. I accepted that and tried to give them one more chance. This time when I tried to submit my order I got an error message stating that my credit card or email address was on their negative list so I could not place an order. My credit card has never been declined so I assume I'm on this list because I filed a complaint. The deals on this site appear to be good but its not worth it if you get horrible customer service.

I have yet to receive what I bought, two of those infinity rings. I never bought anything before, but it was all over Facebook, so I thought it was a great idea for my mother's birthday. She lives 1500 miles away, in Texas, while I live in PA, so I did two separate orders to her house and mine. I bought them last week (Jan 9, '14) and I received the delivery email yesterday, the 15th. The email had said that the order was placed on the 15th (which it wasn't), and the tracking said it left New York on the 13th. The "estimated delivery date" for PA was today, the 16th, and my mom's is tomorrow, the 17th. Mine wasn't delivered today and I doubt hers will show up on time. I understand the 2-3 weeks time and I would've been fine had they not given the tracking info and it was wrong. If something is coming to PA from NY, it doesn't take a week, it takes two days for things to deliver from Texas, and yes, I mean with USPS. I don't feel too positive about this order, from the reviews I've read and things happening already. Most people would make them to be just typical mistakes but it all coincides with reviews I've already read. I just hope this works out. If so, I'll post another, but I don't have much hope left.

This company's return policy is unreasonable. I would not buy from them again.

I ordered 9 LED dog collars, but they were too large for my standard Dachshunds. So I requested a permission to return. They gave me a return label on December 5,2013 and I mailed them back on December 6,2013. Six weeks later I receive the items back from the company undeliverable. I called and talked to a customer representative, who said that she will not give me a refund because the return period is 15 days. No exceptions. I would have sent them back again, if they would have given me another return label. At this point I will forget about returning them and donate them to the NV SPCA.

I bought 2 tablets in early September, 2013 as Christmas gifts for my girls and when the sealed packages were opened on Christmas Day, One was noticebly a refurbished product and would not hold a charge. After several attempts to contact the company [who provided me with a buy safe certificate!] and whose idea of a resolved request is to answer an email with information the customer already had is deplorable. While I wasn't sure about the inexpensive cost of the item compared to what type of product I would actually get, you can be rest assured that they are not a customer service oriented company and even the cheapest big box retail store will stand behind their crappy products better than NoMoreRack! This company is all about the benjamins and providing outsourced, impossible to contact customer service, with no chance in a frozen hell of your concern/request being acknowledged and never you mind about your money being refunded because it just ain't gonna happen...