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NoMoreRack Questions & Answers
Here's what consumers have asked with answers from NoMoreRack staff and previous consumers.
18 questions answered
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32 questions sorted by: recent | popular | fewest answers
Helpful answer 4
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There return policy is to lie to you

By Joseph J.
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I think everyone in this position should start filing reports with the authorities! No reputable business treats customers like this. Get the word out on this scam company. It's the ones who give up and walk away that keeps choxi/nomorerack alive

By Susan L.
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I believe it depends on what you order, and from which "partner" company is offering it. Folks, Choxi is not shipping this stuff out. They are however, the ones raking in the cash. The reason you get so many packages is because it is being shipped from those companies. Choxi is the middleman. IF you got your orders correct, Good for you, I for one am happy that you didn't have the nightmare of dealing with what a vast many of people have. But, No, there are no exaggerations.... I can only speak for myself, and, use facts supported by documentation. The comments I read seemed eerily similar to my own. The ONLY reason I got refunded was due to the involvement of the BBB of NY. I was getting ignored and a run around before that. Choxi is NOT holding the companies that are sending shoddy merchandise or not sending merchandise at all accountable. It seems that they don't care, after they get paid you are on your own. Does this mean they can't change those faults. NO, it doesn't. It does mean that they need to vet their partners a little more stringently, and to hold them accountable, before subjecting consumers en masse. What I wrote in my first post is the complete truth.

By Katie P.
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Consider yourself lucky they do not ship to Canada. Horrible company to buy anything from! Would definitely NOT recommend buying from them - even torn newspaper for a 2-year old to have fun throwing them away. They will find a way to mess up that too.

By Ritesh N.
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They sent me the wrong item 2 times. Their customer service stinks - took 20+ emails to get the right one and get the wrong items credited!!!!

By Carolyn C.
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I never had any issue with items that I bought.

By Dave M.
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It took about 2 weeks for a tablet.

By Michelle M.
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I did not call them, I emailed them...that way I would have proof that we discussed the problem, if you charged it....dispute it and return the suit and make sure you request receipt requested when you ship it, that way they can't say they didn't get it you will have proof, it costs a little extra but so worth it. Also I don't know what their rules are about returning clothes I would also check that out on their website...sorry you have to go thru this. Post on here and let me know how you make out....

By Penny S.
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ask rip-off rack, I have nothing to do with them

By jim h.
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Odd. I bought nearly 10 items and all have arrived. No issue at all.

By Dave M.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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