I'm still waiting for a $79.99 comforter set/ other orders that I purchased from choxi, formerly nomorerack the choxi site is nowhere to be found... I need a customer service #... Does anyone know what name they are going under these days? If their reading this please credit my credit card back for my orders I trusted these sites and it's not rite...
They gave me free shipping automatically, without my picking which discount I want. I picked my 10 dollars off and, a 15 percent off. They said I could not use these together yet decided to let me. I paid and have a receipt. Today I get a new receipt 10 dollars more! Really? Anyone can just take funds from your bank accounts with out permission at whatever price they chose? This is Balderdash!
I have been shopping with nomorerack/choxi for 2 years or more. When nomorerack changed it name to choxi, the problem started. I wouldn't getting the items I orders I, but I did get a full refund from them. Now their website is down. They had some real nice stuff. I hope they get their act together.
I love this site! I've been dealing with this company for 2 yrs now and I never had any problems. I ordered some Uggs boots from here in December 2013 but they had sold out but my money was refunded in 2 days. I ordered from jewelry to household products and I always received my things before my estimated shipping date and never had a problem with my things! I give this site 2 thumbs up!
Use to love it. But since the change it seems the name is not the only one. I'm not entirely happy with the service I've been getting lately. I've not given up quite yet, I'll give it another chance. I hate to lose this resource
I have ordered at least 6 or 7 times, and I have loved every single item I received. My very first order I received an email thanking me for trying them and I was so impressed. No one ever does that! Only 1 time did an item take a couple of days longer, but when I called they were very helpful and told me why there was a short delay! I will continue to shop through them and can't wait to order for Christmas!
Purchased a pair of boots and after opening the big envelope they were in, To my horror, found the box to be beaten all to hell, crushed and looking like they had been stored in a warehouse for years. Worst packaging I have ever seen.
Ordered boots the day after Thanksgiving. Here it is 4 weeks later (claim they will ship in 2-3 weeks) and my order still is "processing". Have read several reviews stating the same thing. Stay away from this site if you hope to get your items on time.
DO NOT order from this site, you will regret it. Must be some 12 yr old trying to operate a business out of his bedroom. You get billed immediately upon ordering, but don't expect delivery for at least 30 days. Same goes for returns/refunds. Been waiting nearly 4 weeks now. Credit card company is handling it now.
Merchandise is inferior quality. Customer service a joke. One excuse after another. Stick with reputable websites with a proven track record of great customer service and decent merchandise.
They advertise cheap items as luxury pieces. I am still trying to resolve a return issue which has taken about 20 email exchanges, so far. Too many issues to go into. Lots of their items can be found for about the same price on Amazon or Ebay. I would definitely order through one of those companies in the future.
Hi Nancy E.,
We are so sorry to hear about the trouble with your returned item. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I am very mad and upset. I ordered 4 7" google android tablets from nomorerack.com for my grandchildren for christmas. When the product arrived it had a European plug. I don't know if they noticed or not but i have an AMERICAN address. This should have been noted somewhere before i purchased this device. When my grandchildren (ages 6-12) powered up their tablets there were pictures of penises and vaginas all over the screen. They were all filled with pornography! Tell me how am I supposed to take these images out of my grandchildren"s minds? I hate you nomorerack! Obviously not a place to purchase things for children or anybody else. Don't buy from them! Buyer beware. Fraudulent. I haven't received any help with this issue. Only canned responses! RIDICULOUS!
Placed an order. Got one out of the 2 items. Item was broken second item shows a tracking number but it comes up bogus! Website claims customer service inquiries answered within 24 hours. I sent them an email 4 days ago and STILL no response! Never again
Hi Sandra A.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Silly me! Thought this would be like the other sites I have ordered from----not so! Guess it is time to call in the troops----what do they mean?---just leave your phone number and someone will return your call FOR $28.00?! Ignore this company---they are nothing but bad news.
Hi Elizabeth B.,
We are so sorry for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you. Could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I purchased a sheet set which was advertised by Nomorerack as including sheets deep enough for today's extra deep mattresses. Not even close! Their advertising of this "deal" is false. So many restrictions on return policy that I apparently have to eat these ridiculous old-fashioned sheets. Never again! Trying to figure out how to stop getting emails from this outfit.
Hi Alan B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
So far so good, I placed an order on 11.25 and already received 2 items, top notch. Sadly most good experiences don't get reported... bad ones seem to overwhelm. Take a chance, the prices are UNBEATABLE!
Oh boy. Wish I'd found these reviews sooner. Obviously they should spend some of their advertising money on customer service. Just like the other reports, my credit card was charged immediately, but I haven't even received a confirmation email. Its been at least five days since I placed the order...
Feels like this company should come with a warning disclosure. Don't recall seeing anything about a credit for returns...
I ordered two, 7" tablets from nomorerack via an advertisement I saw on Facebook, approximately 3 days before Thanksgiving for my 5 year old niece and myself, as a backup.
I received the first tablet 2 weeks later, then began reading and "buying" into the negative reviews on this thread. So, I began contacting the Nomorerack email. I conversed with Karen H. And Kristine who separately assured me that my tablets had
Been delivered, but I oh course, disputed that I'd only received one.
I thanked them both for their help and stated that I'll wait.
Well, today, one week AFTER the delivery of Tablet #1, arrived Tablet #2!
I opened the first tablet to try it out and realized that it came out of the box ready to use. Everything worked fine, including the camera, which isn't much to write about.
However, to a 5 year old, it's just fine.
So far, I'm very pleased.
I have ordered from this site multiple times everything from iPad accessories to jewelry. I even took the jewelry to a local jewelers and it was 100% as advertised on the site. I have been using this website for a very long time and have never had issues with ordering, shipping, or "false advertising!" Their return policy clearly states you will ONLY receive in store credit for returns made within so many days, so people complaining about that should have actually read their policies before ordering anything. Also, double ordering is a fault on consumer not the company; people need to be aware of what their clicking, instead of rushing through their order. I've recommended this site to many other people who too have loved it. I'm shocked at some of the complaints people are listing on here, most of them actually seem to be an error of their own not nomorerack's.
I have not ordered anything from nomorerack primarily because the site is slow to navigate through. I put 3 items in my cart but when I went back the cart was empty. I really don't want to go looking for this stuff again. A lot of time it won't take my log in either. After reading the reviews, I think I'll stick with other sites like Ebay or Overstock.com.
Hi,
At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered 3 items from No More Racks, 1 (exercise equipment) never arrived, 1 (earrings) came broken, I did receive a bracelet in good shape. I called customer service they were so rude and unresponsive it was ridiculous. They acted like I was lying. After several hours of wasted e-mails and phone calls trying to resolve the matter, I gave up. If they need the $56.00 that badly they can keep it. No matter how good the deal seems my advise is run. This company is terrible, no integrity at all.
Overview
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 705th among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi T R.,
Good day! Please accept our sincerest apologies for the negative experience you had with our website. We are sorry to hear that you still have not received your order. Rest assured that we are more than willing to have this matter immediately resolved for you. We kindly ask you to please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities. Please know that we would do anything we can to help you out and we want to thank you for your continued support.