Ordered pet couch cover. NEVER received.
Said THEY would reimburse. NEVER did.

Low prices

I LOVE EVERYTHING I EVER BOUGHT FROM THEM. NEVER HAD A ANY PROBLEMS.

Nice price

Love shopping the have good quality

I wish I had read these review before dealing with Nomorerack.com now Choxi.com. I concur with the other reviewer in that you should definitely BEWARE of the Customer service, and I use that term rather loosely. I first purchased, after being recommended by a friend, 3 10.1" Android 4.0 8GB Capacitive Touch Screen tablets. They were each 151.00 on October 15th, 2012. Two of them worked and one was defective. I was finally able to get through to someone, and was told that I would need to return it, and pay for the return shipping, but that I should include the receipt in the package, and I would be refunded the shipping AND the cost of the tablet. They said it could take up to 3 weeks to process, so did I want to get a new tablet in the meanwhile? I, realized in hindsight, foolishly agreed to and purchased another Ematic 10.1 X Tab XL Android tablet, and paid for it, since I knew that I was assured of getting a full refund for the defective tablet. Well, Thank goodness I paid for tracking, because it took months for them to determine that my item was returned, and eventually by december 19th, 2012 a store credit was issued for the 151.00. There was no shipping credited as promised, and they lied about giving me a full refund because it was not my fault the ordered item was defective, and since they convinced me to order another tablet right away instead of waiting, I didn't need a store credit, just a refund. They say whatever they need to make a sale and only once in a blue moon do they answer their phones. I kept trying for almost a year to get my refund, and eventually admitted defeat, and they won they had my money. Just recently they started sending me emails telling about the name change, and I checked and since I still had the credit of $151.00 I decided to try and order enough merchandise to get my money back, just in case, my credit expired with them, Any thing like that is possible and expected with such an underhanded dishonest company. I ordered 2 (2-piece set Samsung Galaxy s-View Cases for Galaxy S4 OEM S4 Replacement Battery) in Black and Purple. I waited for 2 weeks to receive it, and just today received 2 white covers, in one flimsy envelope. I called and was told I would need to return each cover and battery separately as they were two RMA#s generated, one for each cover. So I need to incur an additional expense to go buy two mailing envelopes, and then hope that they receive them, since you can't trust them, before they will send out replacements, and then hope those replacements are the correct items ordered. Then, if they new items shipped to me are not the right things, I can simply repeat the procedure over and over into infinity, each time incurring more expenses to ship it back to them, they would not let me speak to someone else until I demanded it, they still will only offer store credit, and generally are working off of a script. They don't care one bit if you ever order again, because there's always some other fools, and poor suckers out there to scam. BEWARE of this company. They are unethical and scummy. There's no one to write to or physical mailing address either. They basically say tough luck sucker!

This is a clear case of Buyer Beware 'Caveat Emptor' and should be noted as such. I had no idea when my colleagues and I started ordering. I want to give other consumers the following information, so that they may make an informed decision to do business with this company or not.

To be completely honest with you, and as a customer of choxi, just having them get an order correct would be nice! I have ordered more than several items, on more than several occasions. So far, I have had to inquire about purchases that just do not show up. ( My advice is to keep a very close tab on everything that you order because it is all shipped out separately, from different companies.) So... the problem may be the fault with the companies that are shipping it out. But, that is neither here nor there. It makes no difference. NMR / nomorerack / choxi are putting their name on the line not to mention their reputation, and they are the ones I paid. They should have done their due diligence before they involved the consumers en masse with their choice of "partners".
I am amazed that there seems to be no internal tracking system in place to alert nomorerack / choxi that one of their "partners" is not fulfilling their part of your order. That is no way to do business. By the looks of the complaints I read, they seem eerily familiar to my own. And, those that have had no problems with your orders, good for you. That is awesome, but that should be norm, a business is SUPPOSED to send out things that you have paid for. I can't give them a pass because a few people are happy. There are thousands of complaints.
So, after you repeatedly inquire about the missing item the company sends a auto generated email in reply. When you do get a semi- legit email saying oh... our partner can't fulfill that commitment. Thats when you are promised a refund that you never receive. That is a very careless attitude. Do they not have inventory software of their merchandise, so that when I order, and I am charged for merchandise, that it is actually on the shelf? Why waste time? I can answer that. It is all about the money. Once they have it, you are pretty much left with two options, lazily leave them to it or fight and make a racket for a refund. I wanted to say upfront that, I did receive a single refund for a forgotten item, that by the time I called inquiring about it, because it was over looked... it was out of stock and unable to be fulfilled. We all know that mistakes happen, and I am good with that, but compiled with all of the other mistakes, it boils down to shoddy practices.

The head scratcher is when package arrives, you open it and inventory your goodies and the package contains some random merchandise. Just an item. Not even close to what you ordered. This is perplexing since It has the order receipt, right there, with it in the package. No checks and balances or quality control in the shipping area for sure. So, we all know that it states on the receipt what is to be shipped from their company, obviously they do not. No rhyme no reason, just off the wall merchandise you didn't order, and now have to devote time and effort to return.

So, here is the kicker, what do you have to do for 90% of your purchases that you have ordered? Get a RMA, box up the item, take time off from work, go to the post office, stand in line, mail, and wait... yet again, hoping that 'IF" the item is in stock, maybe whomever, fills the order this time will actually read the invoice.
Most often, by the time you receive your package in 3 - 4 weeks or longer, the items that were originally offered are now out of stock. Soooo, you mail back the wrong carelessly sent item and IF they credit you, there's a surprise...
Ohhhh, yeah... the restocking fee issue. Yeah, you lose money when you return the item you never ordered in the first place. They don't send out the correct item, they take it as a return minus restocking fees and credit you the rest. It simply is just not worth the frustration or monetary loss. So you see, returning items is not in your best interest because you will lose either way!

I am waiting, for the last thing I ordered to arrive and I am closing my account. I gave them my business, I gave them a multitude of orders, we spent some cash, I gave them the benefit of the doubts we collectively began to have. But, I tried to look at this in a positive light, because the few things they did get right were fantastic, they truly were. But, for me and my colleagues dealing with this company was a crap shoot. Obviously the odds were not in our favor, we experience more negative than positive interaction. I experienced from this company a lack of pride and professionalism, and feel that it just is not set up to correctly ship merchandise in both accuracy and in a timely manner. And charging in the form of a restocking fee for items consumers didn't order in the first place is simply dishonest and underhanded.

I must say, the most frustrating thing is trying to communicate with their customer service. It's seems as if literally, no human reads your email. They never address any questions that you have asked or refer to anything that you stated in the correspondence, and seem very computer generated. It's at this point that you realize you are not engaged in a solution.
I suspect that all interaction is all automated by programmed algorithm, until you get heated, only then did it "seem" like I may have been speaking to a human. But, Honestly, I am still not sure, because it was like speaking to a brick wall. The only options are to send merchandise back and they don't tell you upfront that you'll lose money on restocking fees, contact the NY BBB or bend over and take it up the tailpipe And since this shoddy business has gotten more wrong than right, I simply can not devote that much time standing in the post office returning carelessly sent merchandise.

Since, I do all of my business online, as well as my co workers, I must say that I personally will never recommend this company. It's track record with just my account is dismal

Update*****Jul 8,2015, The last item never arrived. When I contacted choxie I got the run around. I received emails that claimed that the merchandise was out of stock, another that it was shipped out and yet another claiming I was in receipt of the item. They sent a tracking number that said it was delivered to a NJ address. I do not live in New Jersey. So, I got fed up and I contacted the NY BBB, where the head office of choxi is located. With a fabulous mediator, I provided all the confusing emails and outright stalling tactics to him, and that wonderful man got me my refund. New York BBB, what can I say... you are awesome!

So, in light of the fact that I had to enlist help to pry my refund from this companies greedy little fist, I stand by my review. If you have experienced something similar please file a report at *******@newyork.bbb.org let them help you.

Worst Customer Service!
The evening of May 2,2015, I placed and order on NoMoreRack/Choxi during their 3 Hour Free Shipping Promotion for a Fujifilm SR2940 Digital Camera. Once I completed my transaction I realized I had not included the $5 credit I was given. I sent an email to their Customer Service asking about adding the $5 credit and if it could be added to my purchase. This is the response I got back from them: THEY CANCELED MY ORDER WITH OUT MY CONSENT!
I was instructed to reorder the product, via this reply I received.
I want to make a Note here, I ordered during the 3 hour Free Shipping offer.
By ordering outside the Free Shipping time frame I now have to pay shipping!
Upon reading their reply and canceling of my order, I immediately attempted to reorder the item NOW IT IS NO LONGER IN STOCK!
I called NoMoreRack/Choxi CustomerService In speaking to Cyril, their Customer Service Agent; her solution to this dilemma " you will have to wait until it is back in stock again to order" She did not provide when they would have more or they will contact me when more comes in either. I told her that is not a solution!
I then asked to speak to a Supervisor, JB their Customer Service Manager, also informed me they can cancel orders, but they cannot assist me in reordering,
His solution is to give me a $15 credit, for my inconvenience. I told him I do not want another credit, I want the item I ordered. He said he cannot assist me and it is no longer in stock.
Now it is very clear to me why NoMoreRack changed their name to Choxi. Not only am I dissatisfied with my poor customer service I noted over 1,000 complaints from other dissatisfied customers too!

Use to order from nomorerack.com, and had no problems. Often it was my own fault for thinking products were bigger than they were, but they were good about refunds and returns. Haven't ordered in a while, but received e-mail notices daily.

Now they have changed their name... after reading reviews on this site, maybe they thought the name change would bring them a whole new image.

I tried to log in using my nomorerack.com e-mail and password, I received a notice that my account was deactivated and to contact support. Then I tried to register as a new user all under the Choxi site. It popped back that someone already had that user name (heck it's my e-mail address). I told them I forgot my password (thinking they would just reset it). Well they did. I tried to use the new one and it again said my account was deactivated and contact nomorerack support (not Choxi, but nomore rack). I did. Their response:
"We apologize for the inconvenience regarding restricted access to your account. At Choxi, the security of our customers is a top priority. For this reason, we may lock accounts in order to ensure that they remain secure. We hope you understand." They then asked me to contact their help desk. Which is what I did to begin with.
Their next response was, "We do apologize for the inconvenience. After further review the issue is being caused by the transaction processing that many on line companies are now moving towards. With Nomorerack.com our current official areas are USA. In an effort to ensure that only these areas are available for orders, the transaction processor confirms the IP Address at time of order and if it resides outside of USA, it will cause the order to be incomplete and the account be blocked as a safety feature. As this is an automated process that has recently been added (like many others also moving to such a process), we are unable to process any orders until the area you are placing orders from, becomes active. Even though you are ordering for a USA shipment, the process is taking your out of country IP Address to determine the order ability.

Unfortunately at this time, unless the order is placed from within the active areas, we are not able to complete the orders. I have asked our tech team for a way around this new implementation and if anything can be adjusted, I will be sure to get back to you on this. Once back in the USA, you will be able to access your account for placing orders."

I have never heard such nonsense. Since when did my rather RED state leave the contiguious 48? I do a LOT of ordering on line and have never had this problem. I keep getting notices that there is stuff in my cart, but I can't empty the cart by checking out because I can't sign in.

My final e-mail requested they drop me from all forms of e-mail notices, reminders, solicitations, and delete, deactivate, never contact me again via my account. If this is what the transitioning is doing to their client list, maybe there is a reason for this name change.

Go there no more, and shop else where. I feel like I've been caught in a technological loop, you know, whose on first?

Everything arrives as I looked for it to be.