Bought sheets on black friday advertised as 1600 thread count that supposedly retail for $129, I paid $29. They are very thin and not soft. Awful product. They do not cover shipping if you are unhappy with the product. Never again.
Horrible! Has anyone noticed that they have a standard response to all complaints? That it is the same?
My complaint is this. Bought 2 items, shipped separately, NO PACKING SLIP in either one. Opened box of one - laptop tote bag - the snap immediately broke - basically poor construction. Have been told that I can't return it because the 30 days is based upon the date of purchase! Really? I don't think so...
Hi Jill B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Product ordered 17 days ago, still hasn't even shipped. I can't get a straight answer on the delay from anyone there. Not worth the trouble! I think I'm going to have to file a fraud claim with my credit card company
Hi Gillian Z.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I realize it is Christmas time and their warehouse is crazy busy. To not ship a product within 24 hours, 48 hours max is UNACCEPTABLE!. This was my first order from nomorerack.com and if this is their normal business practice it will be my last. I can assure you Overstock.com has the same merchandise and certainly does not hold orders. I would suggest them to be honest on their website that they won't be shipping the products out for however long not it can take 10- 14 days to receive. For people like me that live in major cities we normally receive items within 2 to 3 days. Their shipping policy is very misleading..
Just like everyone else that has reviewed this site. I have been attempting to contact the so-called 24/7 customer support and no response in the past 4 days. I received a couple of items i ordered, but the more expensive item never shipped, and i also had one of my items show as delivered to New Jersey and I live in Texas. This was my first and last time ordering from this site, and i wont recommend anyone else buying either. I understand this the holiday season and im sure they are slammed with orders, but don't advertise as 24/7 support and leave customers hanging, while you have already taken our money for the goods.
We'll, I just ordered a $1200 tv from these people. This is our Christmas present to ourselves so I'm going to keep my fingers crossed that I am not posting a disgruntled message here in the near future. I will keep everyone updated on the status of the order. This is only my second purchase from them. The first item was a flashlight that came without ever getting an email with tracking info. Wish me luck peeps...
Hi Shaun F.,
At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I was somewhat surprised after reading the reviews on this site. I placed my first order for just a woman's top that was only $12 as I did not want to risk too much if it was a scam. Product came fairly quickly and was exactly as described. Being optimistic, I ordered two other items (a wallet and a knife set). Both arrived quickly and in perfect condition. I think most people only review a site if they have a bad experience, so I thought I would tell about my good experience. If weary, try it out with small purchases like me...
My experience is pretty much the same as everyone else. I placed my order on 12/8 thinking I would have no issues getting my order in time for Christmas, how wrong was I. Customer Service doesn't exist. I sent an update request on Sunday and got a bogus tracking number this Tuesday showing my stuff had been delivered to La, I live in FL. I tried calling, sent 2 more emails, and tried the live-chat. Nothing! I didn't finally get a real response from them with a valid tracking number until today after I placed a dispute with PayPal. Never again buying from them.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Horrible experience, I'm a "professional" online shopper, with over 200 ebay purchases in last 3 years, and this site is terrible. They sent me two broken phone chargers, purely from China, with the english on the boxes written from an obvious translating website (a terrible one at that). They tell you to pay for shipping back to their store, and you have to include tracking, insurance and signature (which is as much as the damn item costs). Do not deal with this site, beware.
Hi Doug M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered for the first time Dec 16. Never received my order by Christmas, after hearing from others receiving theirs. Have repeatedly emailed and called the company and asked them to refund my $15. They said they have worked on it, they have done it, nothing is showing up. I returned an item to backcountry.com and that refund was posted right away. Very disappointing. Today, Jan. 12 they said they were emailing a correspondence supposedly sent 12/23. Never even received that, but have received prior emails. NO TRUST. I would not order from this company. It's new, doesn't sound safe.
I ordered a comforter set. Which said will received by Christmas. It's after Christmas, never for a tracking number. At this point the person I was sending it to is back at home. They won't refund my monies just keeping emailing me we apologize. I hate this company. Terrible service
Hi Ruthie Q.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Absolutely the worst on line buying experience I've ever had. It took NMR over a month to deliver defective merchandise and then refuse to refund our money. It's impossible to reach them by phone and email communication is nearly nonexistent and when they do response it is usually in the a generic form letter. We will never buy from them again!
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Like many others, I placed an order on Black Friday, as of 12/13 it's still processing. I did receive an email yesterday saying they are sorry for the delay and they are working hard to fill orders ASAP. Also stated that orders placed by 12/9 will arrive in time for Christmas! They didn't say if it will be by this Christmas or next Christmas! Frustrated! All my presents are wrapped and arrived except this one item purchased thru them!
Had bought a pair of Dawg boots for myself and was pleased so I ordered a pair for my daughter for Christmas. She was happy and enjoying them until a week after Christmas the sole started to come off. In corresponding with nomorerack, they are refusing to refund nor even offer a replacement set of boots. Obviously their bottom line is more important than satisfied customers. Will not do business with this company again, nor will my daughter nor anyone we can contact. In the future will research a company thoroughly (saw later that nomorerack had many complaints), and go with someone more reputable even if I would have to pay a little more.
I have made several orders with this company. Any time I order more than one item at a time one thing will work and the other will not. Then the fun begins. Trying to send something back with these people is made very difficult. Make sure you place you order correctly and hope everything works because you are probably STUCK with it. No customer service phone #, email only. REALLY.
If I could give it less I would! I ordered 2 tablets on 11/29, checked the order only to find a tracking number that said they were delivered. No delivery received. Can't contact customer service calls only get a message stating they will only accept emails to customer care. Emailed no response I am contacting my bank for fraud tomorrow! Posted negative comments on FB and they deleted then blocked me! SO SO SO not a worthy company by no means!
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Got the product, but there is some question whether it was truly factory refurbished. World's WORST service. They seem to think saying in their emails that they have good service makes it so. Stay away!
Hi Andy F.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Just received the titanium gold-tone ring. Looks great and good quality. Arrived in 9 days and exactly as described. Used PayPal to pay and have no complaints. This was my first purchase and am pleased.
Horrible product. My mother bought me the 12 pack of assorted tank tops. They're supposed to be an XL, they fit my friend's size 00 daughter. Their version of assorted colours is a joke. 1 pink, 1 black, and the rest are white.One even has a hole in it. The size tags are all cut out. I didn't hear anything from them for a month, before my product was shipped.
Hi Kristy T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
So I have bought from this site maybe five or six times. In general the products seem to match the descriptions. I have so far not experienced the horror stories other people have. I will definitely agree that the weak point is the delivery time. Pretty much I have forgotten what I ordered by the time it arrived. My girlfriend had decent success returning something she ordered but she did have to jump through a few hoops. I have ordered clothes, jewelry, electronics and some magnets amongst other things. The magnets were the surprise hit with my nieces. Overall a decent site if you don't have a need for your goods on time.
Overview
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 705th among Discount Shopping sites.
- Visit Website
- New York, NY, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Good day! We deeply apologize for the negative experience you had with our website. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. Rest assured that we are more than willing to have this matter immediately resolved for you. We kindly ask you to please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities. Please know that we would do anything we can to help you out and we want to thank you for your continued support.