NoMoreRackReviews 2,048

I can't give it zero stars? Bummer.
I ordered a pair of boots from them at the end of November for a CHRISTMAS gift for my daughter. She opened them Christmas day and wore them once, maybe twice, in the following week. Within her first wearing, the toe started to separate from the sole of the boot! I contacted NMR via email to ask about their policy regarding defective merchandise. I got automated responses that didn't address the specific questions I was asking in my message. After 3 such responses, I finally went to their facebook page to ask if anyone else had an issue with this particular boot and NMR responded right away asking me to private message them with my order number which I happily did. I got the EXACT SAME AUTOMATED RESPONSE that I was getting from their customer service emails! They are horrible. I can't return the boots b/c damaged/defective items are supposed to be returned within 21 days (7 "official" days plus a 14 day grade period). Pray tell... how is someone supposed to know an item is damaged when it's being given as a GIFT on Christmas and is purchased well before the intended date on which it will be received? Aside from this, the shoe was already worn. Unlike an electronic or non-clothing item, they make no concession for crap quality like a good company like Old Navy does. Old Navy fully acknowledges items that are falling apart due to poor craftsmanship (i. E. - coming apart at the seams much like these boots were) and allows exchanges and refunds even if the item has already been worn. NMR does not. I attempted to contact the manufacturer of the boot. No response.

ON TOP of them having crappy merchandise and crappy customer service, they deleted my original post off their facebook page (all it asked was "does anyone else have this problem with the shoes they bought?" It didn't bash the company in any way). They also blocked me from posting anything on their page! What a bunch of sore losers. They know their customer service sucks and they're trying to hide it by deleting any comment anyone posts on their page that doesn't glorify them as the most amazing company on the planet. I KNEW something was suspicious when I went to that FB page trying to find information on the company and there was nothing negative but I ordered anyway. I should have listened to my gut. ONLY trust companies who allow the negative AND the positive reviews to stand.

This company or whatever they are should not be in business as far as my husband and I are concerned. Over Christmas Shopping spree my husband and I ordered different items from them to give each other for Christmas. First off their sizes run way small! In going online to get a number to send the items back they would not take them. They have a 14 day policy return! Unknowing to each of us. I also ordered comforters for beds and they are way too small as well. A king size barely looks right on a queen size bed. I told friends at first about NOMORERACK but NO MORE! I am retracking what I said about this company to each friend and then some.

I ordered a waterproof mattress pad. It arrived and I took it out of the plastic case it came in. I thought it was strange that the mattress stuck together in many places but didn't think much more about it until I went to wash it a week later. I wash everything in cold so I know I didn't shrink it. As I was trying to put it on my bed, the fabric that is suppose to hold the pad to the bed ripped. The fabric was like paper not a cotton material that most mattress pads are made of. I was never able to stretch it out to fit my bed because the cheap fabic continued to rip so that there was nothing left to hold the pad on the bed. I email nomorerack and was told since it was past the week I had to call them with any problems, there is nothing they would do for me. I asked them if it was worth losing a customer for since it was 2 1/2 weeks, they replied there is nothing further they would do. Nevertheless, I will no longer order from nomorerack and will continue to let everyone I know how they will not stand behind the products they sell.

Horrible customer service, terrible return policy, unresponsive CS reps, the chat and the phone line was literally put on automated voicemail over the entire Holiday season as they cannot handle the volume and clearly have zero customer service skills. They are in it to screw with people's money not to make others happy for Holidays. Just about everything I ordered arrived late, one item got held at a sorting facility for two weeks before I received it... and did I get an answer from someone letting me know that they will send a replacement or credit my account? NO! One item arrived defective and they will not replace it. I have returned one item within 7 day return policy to the address on their packing slip and they failed to even confirm they received it even though I have a tracking number as a valid proof. It looks like I paid for an item that I do not own and will never see my money back plus I covered the shipping costs - because they needed an RA, which I tied to obtain but with their phones and chat not working at that time... what can you do? Furious and just will try to find the items I cannot return any longer a good home. Please, whatever you do, do not buy from them. It seems like a fraudulent operation.

I ordered from NoMoreRack on December 21,2013. I read on the website that processing could take a couple of weeks, so I was prepared to wait a bit to receive my product. On Dec 31,2013 I was informed that their vendor was unable to complete my order and I was being refunded. Not a big deal, things happen, I understand. I received word that the product I wanted was now back in stock in January, so on 1-6-14 I ordered that product AGAIN. Yesterday I was informed that they were once again unable to complete my order and it was cancelled again. I was irritated, but again, stuff happens. I asked to be refunded, the "helpful" representative told me that I had been refunded on 12/31/13! That was for the first order they cancelled. This company seems a bit shady to me and finding a phone number is a bit harder than it should be. BEWARE!

Horrible. I ordered stuff on Dec 2nd for Christmas gifts, 3 items arrived pretty soon after I ordered from them so I thought they were pretty safe. I ordered more items from the around the 17th of December, most of which still have not arrived and its the 15th of January. The last of the December 2nd order and the first of the problems was 3 sets of sheets that didnt arrive until New Years eve, after being late for Christmas I opened the packaging to find only 2 sets of sheets. The 1600 thread count sheets are lower quality than the walmart sale sheets btw as thin as 200 thread count. The next problem was with this stem cell serum. I ordered some in the dec second order and liked it so on the December 17th order I added 2 sets of 2 bottles of it. 2 sets of 2 equals 4, they only sent me 2 bottles. :/ My latest problem came 2 days ago when I got jewlery i had ordered. There was supposed to be 5 pieces of jewlery in the order, the packing slip had all of the pieces on there, yet the most expensive and the one i was waiting on because i wanted to give it as a gift was not in there. I called them and they want a copy of the packing slip, but just like the sheets the packing slip says all items were in there. So i guess I'm just screwed out of that because unlike the sheets I can't prove a little necklace wasnt in my items by the weight it was shipped at. But I can prove that every time they sent me multiple items in an order i was missing something prior to the jewlery. Problem is I stil have more stuff coming and i know I will be missing items by the way this is going and if the packing slip says they are in there I am not going to get the item or my money back. What a scam, put it on the packing slip but not in the package and charge them for it.

UPDATE... Since I wrote this I was contacted by a NMR representative and ALL has been resolved in a very favorable manner. Thank you, NoMoreRack!
Signed,
Very Pleased Customer

I order from NoMoreRack two weeks ago. I ordered a Black jacket and received a Purple one instead. The 800 number is only a recording and It took 3 days to reply to my email... only to find out that NOT only did I pay to have the wrong item shipped, but I have to pay for the return shipping and then receive a store credit for my jacket and the return shipping ONLY. NEVER, NEVER EVER will I buy from No More Rack or recommend your company. No customer service skills at ALLand what little you give sucks! So, as the name states NoMoreRack. For me.

I've ordered several things with not too many issues but low quality on most items this is why its so cheap and slow shipping before and ordering size extra large panties that were Chinese x large size... medium in the US. For this past Christmas i ordered some jewelry pieces for my children 2 bracelets 2 necklaces. 1 necklace never came i have been emailing them every since the week before Christmas i ordered the 1st week of December. Their response 4 days later was we will need 3 to 5 days to check on this, next email response we need 3 to 5 more days to find out what has happened. 3rd email we will issue the refund that was Jan 3, I sent another email Jan 9 response was wait until the 10th. Today is the 14th still no refund. While it might have not been an expensive piece it was a Christmas gift and they did not once offer to ship a replacement... never ordering from them again!

Shop elsewhere, folks!
We recently purchased a Google Android tablet through Nomorerack as a Christmas present for our son. By the time he received it and tested it, the 14 day return period had passed. Nomorerack's response was basically that we now have a $200+ paper weight. That's it, sorry, sucker. I should have checked here first, of course, and I would have seen that my experience is pretty much universal in dealing with this company. They send out shoddy items then hide behind a short return period policy to avoid taking responsibility for this. So, once again, shop elsewhere, folks!

The worst experience that I ever had ordering on line. They pass me around and around. The ask me when did I returned it, I told them. Then they asked me send them the return receipt I did. Then they ask me trucking numbers I did. Then they ask me the order number I send to them. The after I send them all they need. Then they ask me again about my email. I provided that. Now they saying they got the item but still waiting for the confirmation number. They sucks I will never ever order nothing from them again even they the only online shopping left in the whole wide world!

I've ordered probably over a dozen items at different times, since finding out about this website. I love it. I've gotten awesome deals on products that would otherwise cost a fortune. Yes, a lot of the items I received seemed rather cheap and not what I expected. But who am I to rant and rave about it? If I'm paying 90% less than what retail would cost I would assume it's not a perfect product. After reading some of these reviews, I would strongly suggest that no one should order anything that SHOULD be expensive, such as a tablet. I'm sure most electronics have a high chance of being defective. If shopping on sites like these, you take a chance. I'll keep doing business with them.