NoMoreRack Reviews Summary
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 727th among Discount Shopping sites.
Ordered a James Bond Video set as a gift. First order on the web site. They include this BS when they send your order confirmation At nomorerack, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service. We make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possible. We aim to under promise and over deliver, and ask that you allow 10-14 working days for delivery. Although, often times, items ship much faster than this.
Notice the "overdeliver", "above and beyond" etc. Joke. They held onto my money for 4 days then cancelled my order. The only reason I realized it was cancelled was that Paypal contacted me. The site never contacted me, no explanation, no apology. I suggest if you are buying a gift or something you need, don't use this site as you may not get it and you will not realize they cancelled your order unless your bank contacts you. You will go along happily waiting the 10 to 14 days only to find out it was cancelled and you are left with no gift for a loved one.
I bought several things as Christmas gifts. These items turned out to be the wrong size. When I attempted to exchange them for a different size I was informed that the exchange time was 7 days only. My request was outside those 7 days, so there was nothing they could do.
DO NOT trust these people. Their customer service is awful.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Worse products and customer service I have ever experienced.
I returned the boots because the quality was very poor! I just the advertised $250 dollar sheets and they do not fit my Cal King Bed. I washed them a week after I received them only to be disappointed with the (quality). I would send them back for a refund, but I know it could take up to 2 months to get a refund.
1st - you have to be appoved for the refund
2nd - someone has to confirm the package was received at the warehouse even though their tracking number indicates the warehouse has received the product
3rd - then the request is escalated to a … different department - WOW!
KEEP YOUR $20 BUCKS - I will make it my mission to tell every friend, relative, and associate never to use this site or any affiliates.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Worst online shopping experience ever. I ordered a pink tablet with keyboard case & pen. I received a white tablet, black case, and pink pen. Ok fine, mistakes happen. A good company will fix THEIR mistakes with little to no effort and irritation to their customer. So not only am I supposed to wait another 2-3 weeks while I ship my tablet back to them and they wait until they receive it before they even begin to process the correct order. I am also expected to PAY FOR MY OWN RETURN SHIPPING for something that THEY screwed up on! When I send the receipt for cost of shipping (the slowest way possible is all I am allowed to do.) they will reimburse me with a STORE CREDIT! So I actually end up losing money on this deal. Like I ever want to shop with them again?! NOMORERACK - would you like to do what you are supposed to do to correct YOUR MISTAKE? Apologize then tell me that you will get the correct order in the mail asap and pay extra if you have to to get it here in a timely fashion. Then you print a label for return postage for the incorrect order you sent me and send that to me. Then I will return said incorrect product at NO COST TO MYSELF!
This is the worse online experience I have ever encountered. My order took 6 weeks to arrive and when it did it was a partial order. You cannot reach a live person and responses are automated. I've been told I will receive an online credit for my order which isn't all of the order not received. No thank you! Do not order from here!
Hi Ginger B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered the item of 6 Pairs: Fleece-Lined Seamless Leggings. Shipping took longer than any online purchase. When the item received, the color were not as what they had show on the website. There are suppose to have 6 colors, but when you receive, out of the 6,3 pairs were black, and missing other 2 colors. I asked for exchange the 2 black to the missing colors. They want to to return the whole package back. Which is really not what I like. The legging itself is soft and comfortable. But it is only one size, For a little smaller people, the waist is too big. Which is the reason I give 2 star.
I ordered two queen sheet sets for $29.00 each. I received an email when they shipped and then another email that they had arrived at my house. They are beautiful, well-made sheets, very comfortable to sleep on. The sets come with four pillowcases which is nice. The sheets are generously sized--I have a high mattress and they fit perfectly. They also wash very well and don't wrinkle. I am extremely happy with this purchase. I don't understand all of the negative reviews as I had no problems at all and would purchase from them again.
They jack up the retail price so it looks like you are getting a great deal, but do your research. The purse they said retailed for 300.00 I couldnt find one site that it was more than 39.00 and that was their so called discounted price.
I've place a couple of orders and have been pleased with the product. I wish it arrived sooner but I'm used to Amazon 2 day free shipping. I research products on other sites to see what kind of a deal I'm getting and if it's worth it. A recent order had a problem as the Paypal did not go through. I emailed them and heard back from 2 people within a couple of hours. So far, very pleased with the site.
We ordered 3 mini android pads for our children for Christmas. They shipped separately ( which was a red flag), however the battery life is terrible, and one of them only worked for 3 days. When I contacted Nomorerack, I was given a number for the manufacturer and told to contact them. After 3 days of trying I either get busy signal, or put on perpetual hold for over 30 minutes and eventually disconnected. This is a scam!
Hi Patrick J.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I give it two stars because my refund did show up. I ordered some boots on Dec. 17th. In January, the website said that my order had been shipped, but I couldn't get any shipping specifics. I sent an email, and it was answered pretty promptly, but it said that my problem had been solved. That is the same response I got to 5 different emails that I sent about the issue. The thing is, tho, that the problem was NEVER solved. They kept telling me that it had been taken care of, but it wasn't. FINALLY, they said that I was getting a refund, and it would be applied to my account. HA! They applied it to my nomorerack account, and since I never intend to use them ever again, that wasn't going to do any good. They did, finally, refund my credit card, but it was a lot of aggravation, and after every encounter, they send me an email to change my rating. That will not happen.
I ordered an item from them and emailed 15 days later to check on it since I received no email about it shipping. Lo and behold, the customer service rep told me that they did not have enough of the items and could not fulfill my order! I will supposedly get a refund (in 5-7 days!) but wonder if they would have ever reconciled this had I not emailed. Rest assured, I'll be checking my bank account and NEVER ordering from nomorerack again. Buyers beware!
Buyer beware! Ordered 12 items on Dec 2, guaranteed to deliver by X-mas. We received 8 different packages, 4 of which were after X-mas. Their guarantee is worthless. Sent an e-mail immediately after receiving one that was the wrong color, was sent an e-mail within a few days saying that they would send an RMA and after 3 more weeks nothing. I will never buy from them again!
Hi Russell J.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Ordered a tablet for my girlfriend and it quit working a few weeks later. Cannot return it because past 14 days. DO NOT BUY HERE!
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I ordered a jacket/shirt for my neice for Christmas. Of course people shop before Christmas. So, the jacket didn't fit her, I need a bigger size. I was told it was pass 14 days so I couldn't do an exchange or refund? What!?!?! How is that even fair? They don't work with you for anything! Don't buy from here! :(
Hi Shawna W.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Cheap products - worse customer service. Absolutely horrendous.
I have been waiting for this product for almost three weks and after reading allthese complaints I really scarred on what I am going to received. Ordered one other time and had no problem. We will see what happens
Hi Anita G.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
HORRIBLE... I never received my package and when I contacted them they told me to file a police report. Never received any credit, new package or anything. They took my money and I received ABSOLUTELY NOTHING.
I ordered a tablet, which was promised to be delivered before Christmas, note I ordered this product on Dec. 5th. We never received the tablet until Dec 31st at about 8pm! The tablet is very cheaply made and nothing to what they said, The camera is garbage, the charging cord is about 2ft long and it DOES NOT by any means last the 6.5 hrs battery time it says, maybe 1 hr at most! It is junk! I have tried to contact Nomorerack to exchange/return my item but to no avail! We(meaning family, friends, and everyone I know) will not be ordering from here again.
Hi Nancy R.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
It took about 2 weeks to receive my package, it was a gift for someone else, by the time they got it to try it on, it had been 20 days since time of receipt, and they would not exchange the jacket for a different size, or even give store credit because it was past the 14 days to return. Their customer service is sad, and I will definitely stop purchasing through them, as well as share the story with my friends who purchased from them, but wont anymore.
About the business
NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeff D.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.