Too bad I cannot give them a zero star. From far, the worst online buying experience ever. I ordered 2 computers (1 desktop, 1 laptop) on November, 28th and told them I would be going abroad on December 11th to see if they could postpone the delivery. I was told they would not. I received the email stating my items had shipped the same day I received the email stating they had been delivered. I was told there were 2 packages, my neighbour kept them for me without opening them. When I returned I found out the laptop wasn't in the packages. I wrote them and never got any answer back. Unfortunately, the buysafe guarantee had already expired. I will never ever buy anything from them again, they are unprofessional sellers but experts in theft.
I'll keep my ZERO star rating. The computer was indeed undelivered. Fedex delivered a 2 piece shipment which I received but without the laptop. I wrote them and was told to file a police report (for something undelivered, it doesn't make any sense). I will never ever buy again from this website and I strongly suggest you do the same thing. 200$ thrown away, next time I'll pay more money to make sure I get the service that goes with it.
Hi Aurelia M.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.