I ordered a pair of $14 huggie earrings which were too small - couldn't even put them on. The return process was easy - emailed Customer service, received return authorization and acknowledgement of the return. I then received notification that $14 was credited to my Nomorerack account. I expected to receive the credit on my charge card. But, at least I got the credit. Today, I tried to apply the credit to a $20 purchase and message popped up that credit can only be applied if I make a $30 purchase! I feel like I've been scammed. That's the last purchase I make from them.