Terrible. I need to return 4 items because the quality was poor and the shipping costs more than the dresses. You have to return to China... they won't pay or refund. So upset.
Do not buy anything from this company! They do not care about their customers, the quality of their clothing is poor, they will not send a return shipping label for unhappy customers, the company is located in China and customs is involved. The lady at the post office said it wasn't worth the $54 shipping for tracking the package (yep!) because it's rare this company will even refund any money... Poor excuse of a company based in China. Paypal should not allow this company to use their services. The reviews for this dress were high and I now highly suspect they were false ones. The material was a low quality polyester. The zipper puckered. Customer service would not send a return shipping label to return the dress. Never again will I use this online vendor! Terrible customer service! Buyer beware!
Dear Kelly,
We are deeply sorry to hear that.
We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. We also have customers from the US and returning one item NEVER costs so much. Certainly, as you are the shipper, you can choose whatever shipping method you like.
Besides, as you said, the picture doesn't show the quality of the fabric, we advise you return the item back first so that we could have a check. If there is any quality issue as you mentioned, we will assist you further on the return shipping fee. We have sent you an email. Would you like to check your inbox including the drafts? We are willing to help you solve any problems if there is. If you have any questions, please feel free to contact us by contact email support@metisu.com.
We really want to help you solve this problem and look forward to hearing from you soon!
Very low quality products. The products smell very badly, like the clothes have been inside of a very humid warehouse. The fabrics are very cheap, I definitely paid a very high amount of money for the quality. I wanted to return one item at least but the shipping cost was almost equal to the price, hence not worth it and a waste.
Hello Julia,
We are sorry for your inconvenience about your order.
We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it. Could you please let us know your order number or registered e-mail address so that we can check it for you? We always send e-mails, have you provided a correct e-mail add in our system? Should you have any questions, please feel free to contact us by email: support@metisu.com.
We really want to solve this problem for you and hope to hear from you soon!
This is a terrible company for customer service. I would simply like to return two items I purchased. You have to email them for the address. They will do their best to convince you not to do so. If they continue, I will contact lawyers.
Hello Maggie,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
There may be some misundertsanding between us. If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. We are willing to help you return and get the refund if you need because this is your right and we reapect your decision.
With a little research we located your order #149781 that you are referring to. Is that right? Please kindly understand that the option 1 is just a suggestion, we are willing to help you return and get the refund if you need. That’s why we also provide the return address for you as well in the email.
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. If the order we mentioned is not yours, could you please let us know your order number or registered e-mail address so that we can assist you further? Please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.:)
Sincerely
I bought several dresses from Metisu over $300. None of the dresses fit properly but one. Two of the dresses were obviously for people of short status. The waste came under my breast. I called and told them about the disappointment and was told I would have to pay a large amount of money to return them and that I would not be able to get a refund. I was so disappointed but I WILL NOT PURCHASE FROM THEM AND YOU SHOULD NOT WASTE YOUR TIME AND MONEY!
I've read the reviews prior braving myself to place an order... It's the worse decision I've ever made. Should have trusted my gut feeling & acknowledged other reviews of the poor quality of the products & communication. I was keen to receive my order but stunned with disappointment of the poor quality & fit. The company did not respond to my message of wanting to refund the parcel. I'm stuck with 2 expensive dresses. Warning to all who wants to order from metisu... DON'T WASTE YOUR MONEY
Dear Jenni,
We are sorry to hear that. We double checked and did not receive the email from someone under name "Jenni Quan". We also replied to you under your another review for your email address so that we could assist you further but get no reply from you. We wonder if you sent to the correct email address: support@metisu.com or sales@metisu.com? Would you like to let us know your order number or registered email address so that we could assist you further?
We really want to help you solve this issue and look forward to hearing from you!
I paid extra to expedite shipping now I am going to have to go shopping right before my holiday event. No phone number to call. Their response to emails is that I " shouldn't worry I will have it soon". But not when it was guaranteed. Not the shippers fault it was Metisu who did not get the package to UPS until the day before I expected delivery to my door.
Hello Robin,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
With a little research we located your order #142730 that you are referring to. Is that right?
Please kindly understand that the Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 business days and the Shipping Time of the express shipping you choose is 2-5 business days since shipped out on 5th December. Your order was placed on 28th November and delivered on 11th December. So we are afraid there is no problem with the processing or shipping time. If this order number is not your order number, please just ignore it and provide us with your order number so that we could assist you further.
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. If you have any questions in this matter, please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.
Sincerely
I ordered a dress according to the size chart - I am a size two and ordered a small. I could not zip it over my ribs.
I began the return process. An address to return the item was not provided until I paid $5.99 into their PayPal account; then required the transaction ID (which they would have received with the $5.99).
They offered a discount on future purchases if I kept the dress. They suggested that returning it (to China) was expensive and I should give the dress ($64.99) to an acquaintance.
It seems that they are making the process as difficult as possible.
Hello Kelli,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
With a little research we located your order #136469 that you are referring to. Is that right? We are afraid there may be some misunderstanding between us. We are deeply sorry for your inconvenience.
Please kindly understand that $5.99 was paid for the shipping fee for us to send you a larger one when you said you want us exchange for a larger one for you. We have made it clear that on our website: “Exchange is available. If you are not 100% satisfied with your purchase within 30 days upon receipt. However you need to pay the return shipping fee back and forth on your own. ” Please refer to the Return&Exchange Policy. However, you did not want a exchange later, so we make the refund $5.99 for you as you requested. We apologize for the many emails back and forth between us due to a system error in November.
Besides, we did provide 2 options for you. Please kindly understand that the option 1 (you can keep your order and we offer you a certain amount as compensation)is just a suggestion for reference, that’s why we also provided option 2: we are willing to help you return and get the refund if you need. We repect your decision and will assist you further after whichever option you choose.
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. We have received the return parcel from you and made the refund for you already. Could you please have a check you account? If the order number #136469 is not your order number, please let us know as soon as possible so that we cna assist you further. Please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.
Sincerely
Buyer beware, company is from China and their products are sub-par to say the least! They are cheap fabrics, flammable, they smell like plastic, and their sizing wouldn't fit a Barbie doll! Beware all the "positive" ratings you may see! They are fake! This company is a scam and they have an F rating with the Better Business Bureau!
Hi Lori,
We are so sorry to hear that.
We often advise our customers choose size according to your measurement and size chart on our website (shoulder, bust, waist, hip size). If you have any questions on this matter, please send us the shoulder, bust, waist, hip size so that we can assist you further. Would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
I will not be buying from Metisu again. And I will be reviewing Metisu on websites to tell others about the shipping. When I purchased the dresses, it said free shipping if my order was over 100. It did not say one way. It cost 70.75 to return the dresses that neither one fit. My order was 119 total. I was only offered a $17 refund. It is a horrible refund. But this is horrible company policy.
Also, the dresses were decent material, but did not fit. I carefully followed the chart and both dresses, different styles. Did not fit.
Hello Rosanna,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
With a little research we located your order #143635 that you are referring to. Is that right? We wonder if you choose a cheapest shipping method? We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it. Please rest assured that we will make the refund of the 2 items for you as soon as we receive your return parcel.
Please kindly understand that the customer need to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. “ Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. If the order number we mentioned is not your email address, could you please let us know your order number or registered e-mail address so that we can assist you further? Please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.:)
Sincerely
Just ordered a dress from this company a few hours ago and have already emailed to cancel after reading all of these reviews!
I already am chalking this up to a total loss and am glad my purchase was only $60.00.
This company totally sucks you in with their "fake" reviews on the items on their site. I read all of the reviews, saw the Cali address, and thought this was a legit company until I received a text from my credit card asking about my purchase from China! I thought "oh crap, I was just scammed!"
I am going to file a complaint to my CC and try to stop the payment, along with pay pal. Wish me luck!
I will update my review if I am able to cancel my order.
Dear Kathleen,
We are surprised to hear that. We are afraid there may be some misunderstanding here.
Please kindly understand that the reviews of the items on our website are true from our customers. Besides, we are not a liar and more information about the location of us is available here: https://www.metisu.com/about/about-us. We have sent an email for your confirmation of your order. Could you please check your inbox and dustbin? Please rest assured that we are happy to help you cancel for refund if you want. If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you clear the misunderstanding and look forward to hearing from you soon!
Sincerely
I ordered a dress and it came with a wrong size, I contacted the company to return and they tried to offer me 20% for next order but I can't wear it because it's too small so I have to return with my own cost but I never received a refund for it. They ignored my email after this, never heard from them again It was worst experience shopping I ever dealt with.
Hello Bicci T.,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
Could you please let us know your order number or registered e-mail address so that we can check if we have made the refund for you? We always send e-mails, have you provided a correct e-mail add in our system?
Please kindly understand that we will provide a satisfying solution for you if the size issue is a quality problem. That’s why we need you provide us with a supporting picture including the size of Bust, Waist, Hips and Hollow to floor for the item you received so that we can check if our warehouse sent the right size for you.
Besides, the option 1 (you can keep your order and we offer you a certain amount as compensation)is just a suggestion for reference, that’s why we also provided option 2: we are willing to help you return and get the refund if you need. We repect your decision and will assist you further after whichever option you choose.
Last but not least, we have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. ” Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange. We are sorry for your inconvenience and hope to solve this issue for you. If you have any questions in this matter, please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.
Sincerely
I had a horrible experience with this company, I don't want to order ever again!
I had to return a 60£ dress because it was horrible quality and not as described! Had to pay for return!
After one month the Company said they didn't receive the dress so I lost almost 70£, and I couldn't do anything!
Hello Tamara,
An apology is no substitute for good service, but I want to offer one on behalf of Metisu Customer Service.
We are afraid there may be some misunderstanding here. We are always willing to help you return for refund if you want. Please kindly understand that the customer needs to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website:"If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own." We wonder did you provide any photos which shows the quality problem as you mentioned? Please rest assured that we will have a check after receiving your return parcel and help you solve this issue. Besides, please kindly understand that the shipping time of return parcel is out of our control but we will rush our warehouse as soon as possible. Would you like to let us know your order number or registered email address so that we could have a check for you? If you have any questions, please feel free to contact us by email support@metisu.com
We really want to help you solve the issue and hope to hearing from you.
AVOID AT ALL COST. The dresses I received are such "good" material that my son asked where I go the kite from. Cheap, cheap, cheap polyester that would be wasted on a kite, actually. And the customer needs to pay for return? To China? I have NEVER had such a bad experience buying online. Awful awful awful.
Hi Claudia,
We are deeply sorry for your inconvenience. Return&Exchange is available. If you are not 100% satisfied with your purchase, you can return your item for a refund or exchange for a different item within 30 days upon receipt. We are willing to help you return for refund. Please kindly understand that the customer need to pay the shipping fees on their own if there are no quality problems. More information about Return&Exchange Policy is available on our website: https://www.metisu.com/help/return-exchange. Would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
This company has less than poor customer service. The dress I ordered was too small in the arm holes but the rest of the dress fit fine. After tons of delayed emails (it took them DAYS to reply to emails) they decided that they would not pay for return or exchange shipping because the problem was with me and not their dress!
They DO NOT have an American address, only one in China and they told me that I "didn't need to add tracking if it was too expensive" for me. Thats ANOTHER red flag - they will probably say they never received the dress back and avoid giving me a refund!
I will be reporting this company and placing reviews everywhere I can so that they are exposed for what they are.
Hello Christina,
We are deeply sorry for your inconvenience about your order.
Please kindly understand that the customer needs to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own.” Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange. Besides, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Please kindly understand that this is just a suggestion. As you are the shipper, you can choose whatever shipping method you want. We respect your decision and assert your right. We have sent you an email about this issue. As we have sent you an email, if you need any further assistance, please feel free to contact us. You are welcome to contact us by email support@metisu.com. We really want to help you solve this problem and look forward to hearing from you soon!
Sincerely
Metisu is awful! The shipping took forever, which is fine, but the clothes were AWFUL. They didn't fit properly, were a very cheap material, and didn't look at all like the clothing in the pictures. When I asked for a refund, they said I had to pay for very high shipping to China, and that it wasn't worth it. Who does that?! If it's too cheap to be true, it's too cheap to be true. DO NOT BUY. I wasted $100 here.
Dear Sarah,
We apologize for the unpleasant shopping experience you have encountered.
As for the shipping time, the Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 working days and the Shipping Time depends on the shipping method you choose. The shipping time of express shipping is 2-4 working days and standard shipping is 10-15 working days. More information about shipping time is available here: https://www.metisuboutique.com/help/shipping-handling
Please kindly understand that the customer needs to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website:"If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own." Would you like to let us know your order number or registered email addressso so that we could assist you further? We will appreciate it if you could provide us with a picture to show the quality problem as you mentioned. We are willing to help you solve any problems if there is. If you have any questions, please feel free to contact us by contact email support@metisu.com.
We really want to help you solve this problem and look forward to hearing from you soon!
The items I ordered did not fit the description that was given on the website. A midi dress was above the knee. They make it impossible to return. I went to the post office to return it and the postal worker said, "I wouldn't mail this if I were you. We see this all the time. They claim they never get your package and you never see a refund." It is a scam.
Dear Ann,
An apology is no substitute for good service, but we want to offer one on behalf of Metisu Customer Service.
Please kindly understand that declaring the value within 20 dollars on the package is just a suggestion for you to avoid being charged duty fee by customs. As you are the shipper, you can declare whatever you like. Please rest assured that we will keep an eye out for your return parcel with the shipping receipt you provided and will make the refund for you as soon as we receive your return parcel. We have sent you an email. Would you like to check your inbox including the dustbin? If you have any questions, please feel free to contact us by email support@metisu.com
We really want to help you solve this problem and look forward to hearing from you.
I recently purchased a dress that I loved online and I really liked it whenever I tried it on. The unfortunate thing was at the end of the dress where the zipper started was starting to fray, the stitching was coming undone, making the dress defective. I went to get a refund and they said I would have to fill out a form and pay for the shipping. This sounded sketchy to me, so I looked into their company and almost every review was negative. Most people said they did pay the insane amount to return it, either didnt get their money back, or the item got lost. Whenever I emailed the company, that basically give you whatever round about answer they can, and they just sound weird and sketchy. DO NOT BUY FROM THEM. RED FLAGS.
Hello Emily,
Thank you so much for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
We are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehouse is in China, all of the returns should go through our warehouse in China. We have made it clear on our website that "We are located in HongKong. All the items come from the top brands in China. " Please refer to our Return&Exchange Policy on our website: https://www.metisu.com/help/return-exchange. We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it.
We are willing to help you return and get the refund for you as soon as we receive your package. Please kindly understand that it is not our control and not our responsibility if the package lost on its way back to us. As you know, it is our responsibility if the package is lost on the way to its destination because we are the sender. Besides, please kindly understand that the customer need to pay the shipping fees on their own if there are no quality problems according to our Return&Exchange Policy. If there is quality problem, we are willing to cover a certain amount for the shipping fee you return the item back. Could you please let us know your order number or registered e-mail address so that we can assist you further about your order?
We really want to solve this problem for you and hope to hear from you soon! Have a good day!
Bought a deep red floral embroidered midi dress. Arrived really quickly, absolutely amazing, love the embroidery and fits beautifully. Thank you so much, I love it!
Dear Susan,
Thank you so much for taking your time to reach out and give us a review.
We are so glad to hear that you are happy with the Deep Red Floral Embroidered Swing Midi Dress. :) Your feedback is always welcome, as it is the most effective way to improve our service. We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!
Sincerely
As returns are paid by the buyer -then the cost of return of poor quality and bad fit item, to China is so expensive, any refund (if it ever arrives) becomes negligible.
Hello Sylvia,
We are sorry for your inconvenience about your order.
We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. “ Please refer to the Return&Exchange Policy. Besides, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it. Could you please let us know your order number or registered e-mail address so that we can assist you further about your order? If you still have any questions on thid matter, please feel free to contact us by email: support@metisu.com. We really want to solve this problem for you and hope to hear from you soon!
Sincerely
Overview
Metisu has a rating of 2.3 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Metisu most frequently mention customer service, poor quality and return policy. Metisu ranks 1966th among Women's Clothing sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kerry, Thanks for taking your time and leaving us a review. We are sorry to bring you an unpleasant shopping experience. We can help you with exchange or return if your order is within 30 days upon receipt. But you need to pay for the shipping fee on your own cost if there is no quality issue. This is clearly stated in our return policy. We are sorry you are charged so much for the return shipping fee. But according to our experience, that it is not the normal case. Maybe you can choose another shipping company and a cost effective shipping method. Feel free to contact us by sending email to sales@metisu.com, we are happy to assist you in this issue. King regards.