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Metisu has a rating of 2.34 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Metisu most frequently mention customer service, poor quality, and return policy problems. Metisu ranks 1219th among Women's Clothing sites.
No positive highlights yet
Bought a few dresses here and I love the green dress the most, It's amazing for its price, lace detail is very nice and the whole look stands out. Love the green pearl look button, very pretty. Dress is a bit stretchy so fits well. Make sure to read the measurements of various sizes very carefully. Because this dress is pretty long, so perfect for tall people as is, may needd slight alteration for short people.
Finally ordered a couple dresses and shirts I've been eyeing for quite a while, only to find that the quality is awful, the material cheap and different from pictures shown, and return policy is not only expensive, but a hassle to get through. None of the clothes fit properly so in addition to paying for them, I have to get them altered. For the price, I expected much better products, and even better service. Will not be buying from them again anytime soon1
This dress was worth the wait. It fully lined, easy to move in. The fabric is luxurious. It's so much better than described on the website. I'm glad I went up a size. I would say it runs small. Every time I wear it I get a lot of compliments.
Finally ordered a couple dresses and shirts I've been eyeing for quite a while, only to find that the quality is awful, the material cheap and different from pictures shown, and return policy is not only expensive, but a hassle to get through. None of the clothes fit properly so in addition to paying for them, I have to get them altered. For the price, I expected much better products, and even better service. Will not be buying from them again anytime soon1
Dear Anabelle, Thanks for leaving a review. We are sorry to hear you are unsatisfied with your items. We can help you with return or exchange if you need. Please feel free to contact us by sending an email to support@metisu.com. We will try our best to help you work out a solution. Kind regards.
I am in shock that a company like this still exists. Dress is nothing like in the picture. BTW... all their photos look like they are stock images.
Also, if a dress doesn't fit or feels to big, you have to return it to China and pay for shipping.
Take note.
Also, check out the other review from the reviewer below. It's for another shady company from China. Probably the same people.
Can I give these thieves 0 stars?
Dear Bea, thanks for your comments, we are sorry to bring you an unpleasant shopping experience. We can help you with exchange or return if your order is within 30 days upon receipt. But you need to pay for the shipping fee on your own cost if there is no quality issue. This is clearly stated in our return policy. If you need further assistance, please feel free to contact us by send an email to support@metisu.com. Kind regards.
Bought a few dresses here and I love the green dress the most, It's amazing for its price, lace detail is very nice and the whole look stands out. Love the green pearl look button, very pretty. Dress is a bit stretchy so fits well. Make sure to read the measurements of various sizes very carefully. Because this dress is pretty long, so perfect for tall people as is, may needd slight alteration for short people.
Dear Ann, actually, the green dress is one of our most popular items on our website. We are pleased you love it. We appreciate your feedback about the length, thanks for bringing this to our attention, we will collect the information for future improvements. Hope you find more beautiful dresses here. Sincerely
There is no customer service. A customer service representative "will usually get back to you in a couple of hours"... this is an one line chat." Their phone number is an international phone number and there is no way to cancel an order, unlike Amazon. I was charged for an item that I immediately had emailed to cancel based on their reputation. Still waiting to get an explanation of that. This is not a business you can be comfortable dealing with.
Hi Joan, we have located your order. We received 2 emails from you and replied to you in a timely manner. Your order has been cancelled and refunded. We are sorry we didn't bring you a good experience. But we are sure we have made our best to fulfill your request. We will continue making effort to better service. Sincerely
After reading many mixed reviews, I decided to put a small order in and see how it went. It was pleasantly surprised that I received my order 2 days before it was supposed to arrive. I ordered a dress that was on sale so I knew it it didn't work out, I could return it. The dress was very pretty and well made! I'm tacking a chance and ordered a wedding dress from the site. I hope it goes as smoothly as my sample order! I'll keep you posted!
Dear Nadine,
Thank you so much for taking your time to reach out and give us a review.
We are so glad to hear that you are happy with our products. :) Your feedback is always welcome, as it is the most effective way to improve our service. We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!
Sincerely
I absolutely love this dress. Its the perfect amount of feminine. The lace is soft and beautiful The packaging is thoughtful. I am not disappointed with the quality and service. I'm exchanging my Med for a larger size due to larger bust line need. I cannot wait to wear this dress!
Hi Salam, We are so happy to hear you love this dress. Thanks for your feedback about our service. We will continue improving it and provide you with the best products and service. If you need any assistance, please feel free to contact us by email support@metisu.com. Best regards
This is the worst boutique to buy anything. Absolute waste of money! The products no where resemble what is shown in the picture. I had my eyes on an absolute gorgeous dress, and when the order came, it was hideous. It's made of cheap quality material and I looked like a clown. No one should ever buy from this website, ever!
Hi Priya, Thanks for taking your time to leave us a review. We are sorry to hear that this dress doesn't meet your expectation. Thanks for bringing this to our attention. We apologize we didn't cater your needs this time. Please rest assured that return and exchange is available in 30 days. If you don't like it, feel free to contact us by email support@metisu.com. For return or exchange. We really want to help you solve this problem and look forward to hearing from you soon! Best wishes
Please note: even the stock reply is misleading! It is not at all evident on the website that returns are to China or that the company is based there- have a look for yourself. The only company address is a UK address in London. Their supposed screen shot does not exist. They intentionally hide that you will end up paying a fortune to return. My order number is *******. They even asked me if I'd maybe want to give items as gifts because on their own admission return is expensive!
Hello Jennifer,
Thank you for your reply.
We are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehouse is in China, all of the returns should go through our warehouse in China. We have made it clear on our website that "We are located in HongKong. All the items come from the top brands in China. " We have send you an email with the attachment of the screen shot of the policy. You can also find the information here: https://www.metisu.com/help/shopping-faq. Please kindly understand that the option 1 is just a suggestion, we are willing to help you return and get the refund if you need. That's why we offer you the shipping address as you requested as well. Thank you for providing us with the tracking number of the return parcel. We will keep an eye out for it and make the refund as soon as we receive your return parcel.
Should you have any questions, please feel free to let us know anytime. You are welcome to contact us by email: support@metisu.com. Have a good day!
Sincerely
Absolute scam- do NOT buy from this company! They fail to disclose that the cost to return is pay to ship items via tracked mail to CHINA! Absolutely ridiculous. Items are poor quality, cheap fabrics and not what you think they are going to be like from the pictures on the website. This is not an ethical business.
Edit
If you order something that does not fit and want to return it, it's impossible to return their clothes. Most online clothing stores enable access to a return receipt mailing label but with Metisu you have to send them a message and wait for days/weeks before they reply.
Also, you have to ship it back to China which is actually more expensive than the dresses. I don't have a problem with the quality but their sizing is off. Their clothes run very small. I won't ever order from them again.
Dear Ekta,
We are sorry to hear that. We always respond to our customers within 24 hours (Excluding weekend). Return is easy. We are willing to help you make an exchange or just return for refund if you need. As you know, the customer needs to bear the return shipping fee if there is no quality problems according to our Return&Exchange Policy. We appreciate it if you would like to provide some supporting pictures to show the measurements if there is any problems so that we could assist you further. As we did not find any order under your name in our system, would you like to let us know your order number or registered email address so that we could check for you? Please feel free to contact us by email support@metisu.com if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you.
Jumpsuit I ordered was not true to size, way too small, bad quality and overpriced. Return is not possible, shipping cost more than actual jumpsuit. Items looks good on the pictures, but prepare to be disappointed when you will get it. I am not recommending to have a deal with Métisu
Dear Yelena, thanks for bring this to our attention. We are sorry to hear that jumpsuit doesn't fit you. We can help you with exchange or return if your order is within 30 days upon receipt. But you need to pay for the shipping fee on your own cost if there is no quality issue. This is clearly stated in our return policy. If you need further assistance, please feel free to contact us by send an email to support@metisu.com. Kind regards.
I wish I would've listened to all the reviews I read because they are true. The measurements, quality and customer service is awful. The fabric stinks, I swear it smelt like fish when I opened the package. It's cheaply made and basically impossible to return anything, You have to email them multiple times in hopes that they respond and give you the address to mail it back, and then you also have to pay for shipping to CHINA! Which is not cheap. Do NOT shop here.
Dear Maria,
An apology is no substitute for good service, but we want to offer one on behalf of Metisu Customer Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.
We are willing to help you return for refund if you want because it is our customer’s right. In regards to the emails back and forth, we just want to learn more about the issue and try best to help you solve any problems you may have. More information about Return&Exchange on our website is available here: https://www.metisu.com/help/return-exchange. We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Certainly, as you are the shipper, you can choose whatever shipping method you like. Please rest assured that we will make the refund for you as soon as we receive your return parcel. In order to assist you further, would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this issue and hope to hearing from you.
Sincerely
I received a blue maxi dress from this site a few weeks ago. The dress itself is gorgeous but runs a little bit small. The large I received is more like a medium. So I returned it for a extra Large. It's worth the wait. It truly is that stunning.
Bought a deep red floral embroidered midi dress. Arrived really quickly, absolutely amazing, love the embroidery and fits beautifully. Thank you so much, I love it!
Dear Susan,
Thank you so much for taking your time to reach out and give us a review.
We are so glad to hear that you are happy with the Deep Red Floral Embroidered Swing Midi Dress. :) Your feedback is always welcome, as it is the most effective way to improve our service. We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!
Sincerely
Sent for a dress in two sizes- medium which would normally be by size and a large one just in case! Both were too small. Sent them back via Royal Mail and sent Metisu the number and an email to say if I got my money back I would put it up on this website! Yesterday nearly a month after I sent the dresses back I emailed them to find out if my dresses had reached them and today I have had an email to say my money ( -£10) had been refunded
Dear Morag,
We are sorry to hear that you did not find a dress which fits you.
The shipping time is out of our control. It depends on the shipping method you choose. We always make the refund for you as soon as we receive your return parcel. Besides, please kindly understand that we need to refund you deducting the shipping fee £10.21 we ship to you. Original shipping fee is non-refundable. We will only refund the amount you paid for the clothes but not for services, except in cases where we have made a shipping error. More information about the Return&Exchange Policy is available here: https://www.metisuboutique.com/help/return-exchange.
If you have any questions, please feel free to contact us by contact email support@metisu.com.
The quality of the cloth and dress isnt worth it for the price paid. I have tried so many websites but this brand and industry just doesnt give it. Shipping it back is so expensive since the location to ship back is China which would be a 15$ shipping for a 50$ dress, i am just letting my dress be with me but this is for future buyers
I bought several dresses from Metisu over $300. None of the dresses fit properly but one. Two of the dresses were obviously for people of short status. The waste came under my breast. I called and told them about the disappointment and was told I would have to pay a large amount of money to return them and that I would not be able to get a refund. I was so disappointed but I WILL NOT PURCHASE FROM THEM AND YOU SHOULD NOT WASTE YOUR TIME AND MONEY!
I loved ordering through this website! My package came faster than expected, and when I called with a question on my order I was responded to with EXCELLENT and FRIENDLY customer service! Also, the quality is amazing and the dresses are very stunning!
I honestly cannot wait to spend more money and support in this company!
Hello Barbara, Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with your order #175335 and our customer service :) Your feedback is always welcome, as it is the most effective way to improve our products and service. Please rest assured that we will ship your new order #179429 out for you as sooon as it is ready :) If you have any questions, please feel free to contact us by contact email support@metisu.com We wish you have a good day! XOXO
I love metisu! I always find what I need, both for myself and my friends! Godd customer service, great prices. Shipments are on time, if longer depends on where you live.
Dear Brenda,
Thank you so much for taking your time to reach out and give us a review.
We are so glad to hear that you are happy with our products and our customer service. :) Your feedback is always welcome, as it is the most effective way to improve our service. We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!
Sincerely
1. Terribly made. Dresses look really nice in the pictures but in real life, terrible quality!
2. Customer service won't budge to help you out in any positive way!
3. $$$ Returns are very expensive, China is where you ship back. Look at reviews here and yes, it is highly probable you wont see any refund ever!
4. Quality issues do not matter, they do NOTHING!
5. PayPal resolution does not care even when items are not as described (issues w/ quality) so, you are at a loss of $ and time!
6. Scam/Fraud company in my opinion.
6,. I should have read reviews on here!
Dear Lisa,
We are sorry to hear that.
We tried to locate your order by the name, but cannot find anything. Could you please provide us with your order number so that we can help you track your order? Your cooperation is appreciated.
We really want to help you solve any problems and look forward to hearing from you!
It's taken me nearly a full month and 4 angry emails to have them finally PROCESS AND SHIP the package. When I got fed up and told them to just cancel my order, that's when they finally decided to ship it out (Even when I told them explicitly to cancel the order). Terrible customer service somewhere in China. Do not buy from Metisu.
Hello Monica,
We are deeply sorry for your inconvenience about the delay of your order. We upgraded the shipping method of your order to Express Shipping FOR FREE for you as ccompensation. We are always following up on your order and cancelled the apricot dress upon receiving your email. However, before your email was received, the black dress was shipped out. We are sorry that we are unable to cancel it becasuse it is in transit to its destination. Your understanding is highly appreciated.
If you have any questions on this matter, please feel free to contact us by email support@metisu.com.
Sincerely
Terrible. I need to return 4 items because the quality was poor and the shipping costs more than the dresses. You have to return to China... they won't pay or refund. So upset.
Dear Kerry, Thanks for taking your time and leaving us a review. We are sorry to bring you an unpleasant shopping experience. We can help you with exchange or return if your order is within 30 days upon receipt. But you need to pay for the shipping fee on your own cost if there is no quality issue. This is clearly stated in our return policy. We are sorry you are charged so much for the return shipping fee. But according to our experience, that it is not the normal case. Maybe you can choose another shipping company and a cost effective shipping method. Feel free to contact us by sending email to sales@metisu.com, we are happy to assist you in this issue. King regards.
Perfect summer dress. I am short, so I had to take it up. The bust can be a bit loose, I added a hook and eye. I love the color and the print design.
The dress is exactly what is pictured! Its so pretty and I did not notice in the picture that it has some sequins on the dress that made it look really pretty! The material underneath however is a little thin, you may want to line it yourself or wear something underneath but overall its well worth the money! Also, the shipping was excellent with no issues.
Hi, dear. Thank you so much~ Any questions, please contact service@metisu.com :)
I've read the reviews prior braving myself to place an order... It's the worse decision I've ever made. Should have trusted my gut feeling & acknowledged other reviews of the poor quality of the products & communication. I was keen to receive my order but stunned with disappointment of the poor quality & fit. The company did not respond to my message of wanting to refund the parcel. I'm stuck with 2 expensive dresses. Warning to all who wants to order from metisu... DON'T WASTE YOUR MONEY
Dear Jenni,
We are sorry to hear that. We double checked and did not receive the email from someone under name "Jenni Quan". We also replied to you under your another review for your email address so that we could assist you further but get no reply from you. We wonder if you sent to the correct email address: support@metisu.com or sales@metisu.com? Would you like to let us know your order number or registered email address so that we could assist you further?
We really want to help you solve this issue and look forward to hearing from you!
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Discover women's fashion clothing and accessories online at Metisu. Shop for over 2000 must-have trendy styles. Free Shipping Over $60.
Dear Asya, Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with your dress. Thanks for your feedback about the size, we will report it to team for their effort of improvement. We hope you could find more lovely dresses at our online shop in future. Sincerely