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Ann H.

Contributor Level

Total Points
84

1 Review by Ann

  • Metisu

6/11/18

The items I ordered did not fit the description that was given on the website. A midi dress was above the knee. They make it impossible to return. I went to the post office to return it and the postal worker said, "I wouldn't mail this if I were you. We see this all the time. They claim they never get your package and you never see a refund." It is a scam.

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Metisu S. – Metisu Rep

Dear Ann,

An apology is no substitute for good service, but we want to offer one on behalf of Metisu Customer Service.

Please kindly understand that declaring the value within 20 dollars on the package is just a suggestion for you to avoid being charged duty fee by customs. As you are the shipper, you can declare whatever you like. Please rest assured that we will keep an eye out for your return parcel with the shipping receipt you provided and will make the refund for you as soon as we receive your return parcel. We have sent you an email. Would you like to check your inbox including the dustbin? If you have any questions, please feel free to contact us by email support@metisu.com

We really want to help you solve this problem and look forward to hearing from you.

Ann Has Earned 4 Votes

Ann H.'s review of Metisu earned 4 Very Helpful votes

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