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I had a horrible experience with this company, I don't want to order ever again!
I had to return a 60£ dress because it was horrible quality and not as described! Had to pay for return!
After one month the Company said they didn't receive the dress so I lost almost 70£, and I couldn't do anything!
Tamara hasn’t received any thanks yous.
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Empty.
Hello Tamara,
An apology is no substitute for good service, but I want to offer one on behalf of Metisu Customer Service.
We are afraid there may be some misunderstanding here. We are always willing to help you return for refund if you want. Please kindly understand that the customer needs to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website:"If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own." We wonder did you provide any photos which shows the quality problem as you mentioned? Please rest assured that we will have a check after receiving your return parcel and help you solve this issue. Besides, please kindly understand that the shipping time of return parcel is out of our control but we will rush our warehouse as soon as possible. Would you like to let us know your order number or registered email address so that we could have a check for you? If you have any questions, please feel free to contact us by email support@metisu.com
We really want to help you solve the issue and hope to hearing from you.