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Sylvia S.

Contributor Level

Total Points
171

2 Reviews by Sylvia

  • Amazon

4/7/18

Packaging received on an eyebrow pencil -see pic -was ridiculous when a small jiffy bag would have done.

Service
Value
Shipping
Returns
Quality
  • Metisu

4/7/18

As returns are paid by the buyer -then the cost of return of poor quality and bad fit item, to China is so expensive, any refund (if it ever arrives) becomes negligible.

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Metisu S. – Metisu Rep

Hello Sylvia,

We are sorry for your inconvenience about your order.

We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. “ Please refer to the Return&Exchange Policy. Besides, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it. Could you please let us know your order number or registered e-mail address so that we can assist you further about your order? If you still have any questions on thid matter, please feel free to contact us by email: support@metisu.com. We really want to solve this problem for you and hope to hear from you soon!

Sincerely

Sylvia Has Earned 11 Votes

Sylvia S.'s review of Metisu earned 7 Very Helpful votes

Sylvia S.'s review of Amazon earned 4 Very Helpful votes

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