Sent for a dress in two sizes- medium which would normally be by size and a large one just in case! Both were too small. Sent them back via Royal Mail and sent Metisu the number and an email to say if I got my money back I would put it up on this website! Yesterday nearly a month after I sent the dresses back I emailed them to find out if my dresses had reached them and today I have had an email to say my money ( -£10) had been refunded
3 weeks a go I bought a gorgeous red lace dress for the first time from Metisu online. There was a 50% off sale so I thought it worth to give it a go. I find that it can be hit and miss with online shopping. I noticed many mixed reviews with Metisu after I purchased, which made me a little nervous with my choice to shop with them. My package came in today, and I am one happy customer! I find the negative reviews to be surprising (but again, I guess online shopping is hit and miss). My purchase was definitely a hit! The colour and lace pattern of my dress is true to what was shown on website. The size is correct (I am a size 10-12, and ordered the 12/medium which fits with a little room to spare to move comfortably. I probably would order a 10 next time for a more snug fit). The quality of the fabric is good, stitching is intact and professionally done. I think the value at 50% (I paid $41 AUD) is what it is worth. The presentation was neat when I opened it. I am really impressed and will consider shopping again. There are many styles available that are not easily found in local boutiques, so this is appealing to me. Thanks Metisu!
Beautiful, elegant dress. Looks as pictured including the color. My new favorite dress. It comes in time and I got so many compliments! I like it very much. Thank you very much! Metisu! I will recommend.
Hello Emily, thank you so much for taking your time to reach out and give us a review. With a little research we find your order #179225, right? We are so glad to hear that you are happy with the Red Asymmetric Hem Mesh Mini Dress :) Your feedback is always welcome, as it is the most effective way to improve our products and service. We wish you could find more lovely dresses on our website in future :) If you have any questions, please feel free to contact us by contact email support@metisu.com We wish you have a good day! XOXO
Had some issue with late shipment. However, the wine red asymmentrical midi dress itself is very nice with good quality and fits very well. Great to show off your neck and shoulderline.
I finally received the blue floral printed dress from metisu last week. Anyway, it was worth the wait! The fabric is luxurious. It is so much better than described on the website. I read the reviews and went up a size. I am glad that I went up a size. I would say it runs small. Everytime I wear it I gets lots of compliments!
Dear Amelia,
Thank you so much for taking your time to reach out and give us a review.
We are so glad to hear that you are happy with the blue floral printed dress. :) Your feedback is always welcome, as it is the most effective way to improve our service. We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!
Sincerely
I came across the Deep Green One Shoulder Peplum Hem Mini Dress while searching for something for an upcoming wedding. I hesitated to order because of all of the bad reviews, but I decided to take the risk because I couldn't find the same dress anywhere else. I ordered the XS based on the size chart and my measurements (32-25-35). I was fully expecting the dress to be too small, but it fits well (if it were an inch smaller in the waist it would fit exactly like the model photos). The peplum is slightly longer than in the photos, but I don't mind because it hits right at the knee on me, which is what I wanted. Overall I think quality is good for the price: the fabric quality is as expected, the folds/draping is near perfect to the photos, and the stitching is neat. I'd say it's similar to a dress from somewhere like Express.
Processing and shipping went fine for me. I ordered on 5/29 and received the dress on 6/11 with express shipping. Glad it worked out.
Hello Megan,
Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with the Deep Green One Shoulder Peplum Hem Mini Dress and shipping service :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We hope you could find more lovely dresses at our online shop in future. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
I ordered a deep red floral embroidered midi dress from metisu for my sister as a gift on her birthday. I wasn't expecting it to be this good as I don't buy dresses online usually for various concerns. My sisterloved it and wore it for her birthday dinner. It made her day! Thank you metisu!
Dear Janna, Thank you for sharing your recent experience with Metisu. We are delighted to be a part of your sister's birthday party. Wish her a best birthday ever!
We hope you stop to visit again in the near future! Best Regards
Spent $400. Order came nearly one month later with three items missing. Hassle to try to get authorization for return. And then I have to pay for return... nearly same cost as items. Do NOT buy from this company if you are based in the US.
Dear Customer,
We are sorry and surprised to hear that.
We also have lost of customers from the US and returning an item or items never cost as much as the item values. Besides, in order to let our customers receive the items as soon as possible, we sometimes ship the items out in separate packages. Concerning the missing items you mentioned, we wonder if your order was shipped out in a separate package? In order to learn more about this issue and help you solve this problem, would you like to let us know your order number or registered email address so that we could assist you further? Please rest assured that we will help you solve this problem as soon as possible. You are welcome to contact us by contact email support@metisu.com
We really want to offer you better service and hope to hearing from you soon!
Sincerely
Was very skeptical about ordering from another online site I was not familiar with but have to say, this dress is beautiful and just as described! Bought it to wear to a wedding! Super cute and fun dress :)
Hello Landy,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are satisfied with your order :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
This beautiful mermaid formal dress is perfect for attending parties or special occasions. I think it's supposedly slim fit, I ordered S and it's smaller than i expected, but it just fit fine. Soft floral lace, I love that.
Hi, dear. Thank you so much~ Any questions, please contact service@metisu.com :)
Very disappointed never got my dresses. When i asked where is my parcel they said we have no idea. Waste of money. I will never do shopping with them again
Dear Kuljit, Thanks for your comment, we are sorry to cause any frustration. The shipping may be delayed due to backlogs in post office and they are not processing delivery in a timely manner. Would you mind telling us your order number so that we can help you check the status? Please don't worry, we will try our best to help you on this issue. Looking forward to hearing back from you. Feel free to contact us by sending email to sales@metisu.com. King regards.
I wish I would've listened to all the reviews I read because they are true. The measurements, quality and customer service is awful. The fabric stinks, I swear it smelt like fish when I opened the package. It's cheaply made and basically impossible to return anything, You have to email them multiple times in hopes that they respond and give you the address to mail it back, and then you also have to pay for shipping to CHINA! Which is not cheap. Do NOT shop here.
Dear Maria,
An apology is no substitute for good service, but we want to offer one on behalf of Metisu Customer Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.
We are willing to help you return for refund if you want because it is our customer’s right. In regards to the emails back and forth, we just want to learn more about the issue and try best to help you solve any problems you may have. More information about Return&Exchange on our website is available here: https://www.metisu.com/help/return-exchange. We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Certainly, as you are the shipper, you can choose whatever shipping method you like. Please rest assured that we will make the refund for you as soon as we receive your return parcel. In order to assist you further, would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this issue and hope to hearing from you.
Sincerely
I ordered 2 dresses. One arrived exactly TWO months after I order them. The other one was going to be ready in another 60 days. I said forget it, by the time it'll arrive Summer will be over. I don't want it. They REFUSE to give me a full refund for the dress they didn't ship, they then added a shipping cost for the other dress (which had to be returned, by the way), claiming that I needed to spend a minimum amount to get free shipping. I did! They were supposed to mail both at the SAME time! It was their fault that they didn't mail out together!
To make matters worst, the other dress looked Nothing like the picture. When I asked to return it they gave me a BS address in CHINA which would cost me over $30 to ship back and obviously not worth the trouble. Absolutely TERRIBLE! The money you save on a dress is not worthy. You are better off buying the sales here at home.
Dear Veronica,
An apology is no substitute for good service, but I want to offer one on behalf of the Metisu Customer Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.
We apologize for the delay of your order and were trying best to rush it for you. However, we have to cancel one of them for refund as you requested. We did make full refund of the item you cancelled for you but you need to pay the shipping fee for the other item you have received because your order is under $60 since you cancelled one of them. That’s why we deduct the shipping fee from the refund. More information about shipping fee is available here: https://www.metisu.com/help/shipping-handling
As for the shipping fee for return, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. We also have customers from the US and returning one item never costs so much. Certainly, as you are the shipper, you can choose whatever shipping method you like. Please rest assured that we are willing to help you return for refund if you want. More information about us is available here: https://www.metisu.com/about/about-us
If you have any questions, please feel free to contact us by email support@metisu.com. We will respond to you within 24 hours (Excluding weekend).
We really want to help you solve this problem and look forward to hearing from you soon!
First time ordering from this company. Received my order and immediately contacted Metisu to let them know that I was not happy with dress I received. It was very cheaply made and did not match the photo on line. I was asked to send pictures. I sent pictures and was told that they did not agree with me and the dress was fine and if I wanted to return, then I would pay shipping back to China. Went back and forth with them to no avail. Save yourself the headache, do not order from this company. What you see online is not what you receive and then you are out of luck. I buy 90% of my clothing online and NEVER have had such a bad experience with such poor quality. Will be disputing with PayPal as well.
Hello Jennifer,
We are deeply sorry for your inconvenience about your order. We have sent you an email about the issue you mentioned. Could you please check your inbox? Please rest assured that we are always following up on your issue and will try best to help you solve this problem. You are welcome to contact us by email support@metisu.com. We really want to solve this problem for you and hope to hear from you soon!
Sincerely
Google and read their return policies. To return any item you have to pay and ship to China. Sizes are weird and quality is awful. SCAMMERS. Google them before ordering.
UPDATE:
About the comment from the Seller, Metisu, I did contact them and their
Response was that I could get a 15% discount from any item (NO THANKS)
Or return it sending it back to China. Shipping costs almost as much as
The dress. So, no thanks.
What if I pay for another item and then it doesn't fit or is too big?
(my case) Also, what if it doesn't look as good as it does online (also
My case).
I don't think it's right that Metisu plays innocent with their return
Policy when it's pretty obvious that NOBODY is going to waste more money
By shipping a dress to China. If you read all the reviews this is an
Ongoing issue that they have no desire to fix. That is not caring AT ALL
About your customers. A TOTAL SCAM.
TAKE THIS NOTE AS A WARNING OF THEIR RETURN POLICY. YOU ARE RISKING YOUR MONEY.
Dear Lorelai,
We are sorry to hear that. We notice that you have left so many bad reviews on the Internet but we double checked and did not find any order under your name. Would you like to let us know your order number or registered email address so that we could check for you? As you know from the Return&Exchange Policy online, the customer needs to bear the shipping fee for return if there is no quality problems. Could you please provide us with some supporting pictures of the issues as you mentioned so that we could work on this for you? Your cooperation is highly appreciated. Please feel free to contact us by email support@metisu.com if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you.
The worst experience among all these years with all e-commerce fashion brands! The company delivered my order to someone else! Then took months for the person to deliver to me. I have already missed the use of it, so I asked them if I shall return it. They said yes please return to the address in China and they will pay for the postage to me once they received it. I went all the troubles go to post office and packed items properly and spent more than £20 post things to them in China. Several months later, the package is sent back because they refused to take it in! Why did they bother to ask me to send then?! Unbelievable! Not trustworthy at all! Reputation is the life of business, they are not having that at all! Don't buy!
Hi Fiona,
Thank you so much for taking the time to leave a review. We are so sorry for the inconvenience and apologize for the unpleasant shopping experience you have encountered. Please understand that we never refuse to take the return package in. There must be some issues when the shipping company tried to deliver the package to us. Would you mind providing us with your order number so that we can look into this issue for you? If you do not want to share your information in public, please email us directly at support@metisu.com.
Our customer service team will do our best to help you resolve the issue.
Have a lovely day!
Ordered 5 dresses with express delivery a week before hoping to get delivery end of this week but no emails! When i ordered the page says 3 to 5 days express delivery (didnt mention anything about processing time or shipping time while ordering). When i checked the terms and conditions, it says 3 to 5 is the shipping time after being processed and there is not time period for processing time which means you will never know when you could possibly get the dress until they email you about the dresses being shipped!
I unfortunately have to return all my dresses as they are all being delivered next week after the function. I emailed 5 times so far and no response to me yet! (#*******)
Shipping money is going to be a waste but i really dont mind at this point as i had enough headache ordering 5 dresses from them. I wish i read these reviews before i ordered it.
Dear Anusuya,
We are deeply sorry to hear that. We are afraid there may be some misunderstadning here.
The Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 working days and the Shipping Time of express shipping you choose is 2-4 working days. Your order was placed on May 29th and shipped out on June 6th. Please rest assured that you will get it soon. We also provide the information about processing and shipping time on product details webpage for you. More information is available here: https://www.metisu.com/help/shipping-handling. Please kindly understand that the estimated delivery time DHL provided is just for reference. We will keep an eye on your package and please rest assured that you will get it soon.
If you have any questions, please feel free to contact us by email support@metisu.com
Sincerely
After reading many mixed reviews, I decided to put a small order in and see how it went. It was pleasantly surprised that I received my order 2 days before it was supposed to arrive. I ordered a dress that was on sale so I knew it it didn't work out, I could return it. The dress was very pretty and well made! I'm tacking a chance and ordered a wedding dress from the site. I hope it goes as smoothly as my sample order! I'll keep you posted!
Dear Nadine,
Thank you so much for taking your time to reach out and give us a review.
We are so glad to hear that you are happy with our products. :) Your feedback is always welcome, as it is the most effective way to improve our service. We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!
Sincerely
I ordered a green V neckline lace dress to take on holiday. I tried it on and it not only felt and fitted beautiful, it also made me feel beautiful. It is made of good quality fabric and cut which is complimentary to the fuller figure. I will be recommending this company and the product to my family and friends.
Dear Sophie,
Thank you so much for taking your time to reach out and give us a review.
We are so glad to hear that you are happy with the Green V Neckline Hollow Out Lace Dress. :) Your feedback is always welcome, as it is the most effective way to improve our service. We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!
Sincerely
I love Metisu! I've been wearing their clothes for a little more than an year now. I like how their clothes always look exactly like the photos, and sometimes I am even pleasantly surprised by the quality! Love them!
Hello Lisa,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with our clothes :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. We hope you could find more lovely dress at our online shop. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Overview
Metisu has a rating of 2.3 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Metisu most frequently mention customer service, poor quality and return policy. Metisu ranks 1966th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Morag,
We are sorry to hear that you did not find a dress which fits you.
The shipping time is out of our control. It depends on the shipping method you choose. We always make the refund for you as soon as we receive your return parcel. Besides, please kindly understand that we need to refund you deducting the shipping fee £10.21 we ship to you. Original shipping fee is non-refundable. We will only refund the amount you paid for the clothes but not for services, except in cases where we have made a shipping error. More information about the Return&Exchange Policy is available here: https://www.metisuboutique.com/help/return-exchange.
If you have any questions, please feel free to contact us by contact email support@metisu.com.