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Ordered 5 dresses with express delivery a week before hoping to get delivery end of this week but no emails! When i ordered the page says 3 to 5 days express delivery (didnt mention anything about processing time or shipping time while ordering). When i checked the terms and conditions, it says 3 to 5 is the shipping time after being processed and there is not time period for processing time which means you will never know when you could possibly get the dress until they email you about the dresses being shipped!
I unfortunately have to return all my dresses as they are all being delivered next week after the function. I emailed 5 times so far and no response to me yet! (#*******)
Shipping money is going to be a waste but i really dont mind at this point as i had enough headache ordering 5 dresses from them. I wish i read these reviews before i ordered it.
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Dear Anusuya,
We are deeply sorry to hear that. We are afraid there may be some misunderstadning here.
The Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 working days and the Shipping Time of express shipping you choose is 2-4 working days. Your order was placed on May 29th and shipped out on June 6th. Please rest assured that you will get it soon. We also provide the information about processing and shipping time on product details webpage for you. More information is available here: https://www.metisu.com/help/shipping-handling. Please kindly understand that the estimated delivery time DHL provided is just for reference. We will keep an eye on your package and please rest assured that you will get it soon.
If you have any questions, please feel free to contact us by email support@metisu.com
Sincerely