Thumbnail of user marial288

Maria l.

Contributor Level

Total Points
86

1 Review by Maria

  • Metisu

6/6/18

I wish I would've listened to all the reviews I read because they are true. The measurements, quality and customer service is awful. The fabric stinks, I swear it smelt like fish when I opened the package. It's cheaply made and basically impossible to return anything, You have to email them multiple times in hopes that they respond and give you the address to mail it back, and then you also have to pay for shipping to CHINA! Which is not cheap. Do NOT shop here.

Thumbnail of user metisus
Metisu S. – Metisu Rep

Dear Maria,

An apology is no substitute for good service, but we want to offer one on behalf of Metisu Customer Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.

We are willing to help you return for refund if you want because it is our customer’s right. In regards to the emails back and forth, we just want to learn more about the issue and try best to help you solve any problems you may have. More information about Return&Exchange on our website is available here: https://www.metisu.com/help/return-exchange. We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Certainly, as you are the shipper, you can choose whatever shipping method you like. Please rest assured that we will make the refund for you as soon as we receive your return parcel. In order to assist you further, would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by email support@metisu.com.

We really want to help you solve this issue and hope to hearing from you.

Sincerely

Maria Has Earned 6 Votes

Maria L.'s review of Metisu earned 6 Very Helpful votes

Maria hasn’t received any thanks yous.

Maria doesn’t have any fans yet.

Maria isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user mansit1
Mansi t. reviewed Metisu
10/11/19

The quality of the cloth and dress isnt worth it for the price paid. I have tried so many...

Thumbnail of user ekk3
EK K. reviewed Metisu
9/18/19

I bought several dresses from Metisu over $300. None of the dresses fit properly but one. Two of...