I wish I would've listened to all the reviews I read because they are true. The measurements, quality and customer service is awful. The fabric stinks, I swear it smelt like fish when I opened the package. It's cheaply made and basically impossible to return anything, You have to email them multiple times in hopes that they respond and give you the address to mail it back, and then you also have to pay for shipping to CHINA! Which is not cheap. Do NOT shop here.
Dear Maria,
An apology is no substitute for good service, but we want to offer one on behalf of Metisu Customer Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.
We are willing to help you return for refund if you want because it is our customer’s right. In regards to the emails back and forth, we just want to learn more about the issue and try best to help you solve any problems you may have. More information about Return&Exchange on our website is available here: https://www.metisu.com/help/return-exchange. We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Certainly, as you are the shipper, you can choose whatever shipping method you like. Please rest assured that we will make the refund for you as soon as we receive your return parcel. In order to assist you further, would you like to let us know your order number or registered email address so that we could assist you further? If you have any questions, please feel free to contact us by email support@metisu.com.
We really want to help you solve this issue and hope to hearing from you.
Sincerely