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Metisu Reviews Summary
The company has garnered mixed reviews, with customers frequently praising the quality and aesthetic appeal of the dresses, often noting that items can exceed expectations when received. However, significant concerns arise regarding sizing inconsistencies and a challenging return process, which often requires costly international shipping. Many customers express frustration over delayed responses from customer service and the lack of convenient return options, leading to a sense of dissatisfaction. Overall, while there are loyal customers who appreciate the product quality, the company faces challenges in customer service and return policies that could hinder broader customer satisfaction.
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Pleases a large selection of stylish clothes, especially many beautiful dress for every taste! Fast delivery, good packaging.
I got exactly what I wanted. It was worth the price and I got my purchase very fast.
Good quality materials and fabulous piece.
http://www.melodyjacob.com
Hello Melody
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are satisfied with the dress :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. We hope you find more lovely dresses on our website in near future XOXO
Very low quality products. The products smell very badly, like the clothes have been inside of a very humid warehouse. The fabrics are very cheap, I definitely paid a very high amount of money for the quality. I wanted to return one item at least but the shipping cost was almost equal to the price, hence not worth it and a waste.
Hello Julia,
We are sorry for your inconvenience about your order.
We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it. Could you please let us know your order number or registered e-mail address so that we can check it for you? We always send e-mails, have you provided a correct e-mail add in our system? Should you have any questions, please feel free to contact us by email: support@metisu.com.
We really want to solve this problem for you and hope to hear from you soon!
Well I ordered few items( dresses) from Metisu and I find them ok. Price is reasonable and the quality is good. Recommended to all relatives and friends
Hello Lorena,
Thank you so much for taking your time to reach out and give us a review. We are happy to hear that! You must be nice in these dresses :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Was very skeptical about ordering from another online site I was not familiar with but have to say, this dress is beautiful and just as described! Bought it to wear to a wedding! Super cute and fun dress :)
Hello Landy,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are satisfied with your order :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
Please note: even the stock reply is misleading! It is not at all evident on the website that returns are to China or that the company is based there- have a look for yourself. The only company address is a UK address in London. Their supposed screen shot does not exist. They intentionally hide that you will end up paying a fortune to return. My order number is *******. They even asked me if I'd maybe want to give items as gifts because on their own admission return is expensive!
Hello Jennifer,
Thank you for your reply.
We are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehouse is in China, all of the returns should go through our warehouse in China. We have made it clear on our website that "We are located in HongKong. All the items come from the top brands in China. " We have send you an email with the attachment of the screen shot of the policy. You can also find the information here: https://www.metisu.com/help/shopping-faq. Please kindly understand that the option 1 is just a suggestion, we are willing to help you return and get the refund if you need. That's why we offer you the shipping address as you requested as well. Thank you for providing us with the tracking number of the return parcel. We will keep an eye out for it and make the refund as soon as we receive your return parcel.
Should you have any questions, please feel free to let us know anytime. You are welcome to contact us by email: support@metisu.com. Have a good day!
Sincerely
Absolute scam- do NOT buy from this company! They fail to disclose that the cost to return is pay to ship items via tracked mail to CHINA! Absolutely ridiculous. Items are poor quality, cheap fabrics and not what you think they are going to be like from the pictures on the website. This is not an ethical business.
Edit
I recently purchased a dress that I loved online and I really liked it whenever I tried it on. The unfortunate thing was at the end of the dress where the zipper started was starting to fray, the stitching was coming undone, making the dress defective. I went to get a refund and they said I would have to fill out a form and pay for the shipping. This sounded sketchy to me, so I looked into their company and almost every review was negative. Most people said they did pay the insane amount to return it, either didnt get their money back, or the item got lost. Whenever I emailed the company, that basically give you whatever round about answer they can, and they just sound weird and sketchy. DO NOT BUY FROM THEM. RED FLAGS.
Hello Emily,
Thank you so much for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
We are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehouse is in China, all of the returns should go through our warehouse in China. We have made it clear on our website that "We are located in HongKong. All the items come from the top brands in China. " Please refer to our Return&Exchange Policy on our website: https://www.metisu.com/help/return-exchange. We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it.
We are willing to help you return and get the refund for you as soon as we receive your package. Please kindly understand that it is not our control and not our responsibility if the package lost on its way back to us. As you know, it is our responsibility if the package is lost on the way to its destination because we are the sender. Besides, please kindly understand that the customer need to pay the shipping fees on their own if there are no quality problems according to our Return&Exchange Policy. If there is quality problem, we are willing to cover a certain amount for the shipping fee you return the item back. Could you please let us know your order number or registered e-mail address so that we can assist you further about your order?
We really want to solve this problem for you and hope to hear from you soon! Have a good day!
Metisu is a scam. They ripped me off by sending me a dress that is a xxs instead of a small. They refuse to take the dress back and gave me the run around on returning it. I could never get a honest answer from them on how to return the dress. The site states you have to have their permission to send merchandise back. I received a email from a Queenie several ttimes after messaging them and almost missed it because I was looking for Metisu to message me back. It was bizarre because I always got answers that had nothing to do with my question. HOW CAN I SEND IT BACK AND, IS IT OKAY TO SEND IT BACK? Stay away from this site. I lost a lot of money! Marsha Martinez
Hello Marsha,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
With a little research we located your order #149821 that you are referring to. Is that right? As we said in previous email, return or exchange is available. We are willing to help you return and get the refund if you need. We also said we will provide the shipping address for return upon receiving your confirmation but get no reply from you since 11th January unfortunately.
We have offered you the shipping address for return. Could you please have a check your mailbox? If the order we mentioned is not yours, could you please let us know your order number or registered e-mail address so that we can assist you further about your order? Your cooperation is highly appreciated. If you still have any questions on thid matter, please feel free to contact us by email: support@metisu.com.
We really want to solve this problem for you and hope to hear from you soon! Have a good day!
The worst experience among all these years with all e-commerce fashion brands! The company delivered my order to someone else! Then took months for the person to deliver to me. I have already missed the use of it, so I asked them if I shall return it. They said yes please return to the address in China and they will pay for the postage to me once they received it. I went all the troubles go to post office and packed items properly and spent more than £20 post things to them in China. Several months later, the package is sent back because they refused to take it in! Why did they bother to ask me to send then?! Unbelievable! Not trustworthy at all! Reputation is the life of business, they are not having that at all! Don't buy!
Hi Fiona,
Thank you so much for taking the time to leave a review. We are so sorry for the inconvenience and apologize for the unpleasant shopping experience you have encountered. Please understand that we never refuse to take the return package in. There must be some issues when the shipping company tried to deliver the package to us. Would you mind providing us with your order number so that we can look into this issue for you? If you do not want to share your information in public, please email us directly at support@metisu.com.
Our customer service team will do our best to help you resolve the issue.
Have a lovely day!
I will not be buying from Metisu again. And I will be reviewing Metisu on websites to tell others about the shipping. When I purchased the dresses, it said free shipping if my order was over 100. It did not say one way. It cost 70.75 to return the dresses that neither one fit. My order was 119 total. I was only offered a $17 refund. It is a horrible refund. But this is horrible company policy.
Also, the dresses were decent material, but did not fit. I carefully followed the chart and both dresses, different styles. Did not fit.
Hello Rosanna,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
With a little research we located your order #143635 that you are referring to. Is that right? We wonder if you choose a cheapest shipping method? We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it. Please rest assured that we will make the refund of the 2 items for you as soon as we receive your return parcel.
Please kindly understand that the customer need to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. “ Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. If the order number we mentioned is not your email address, could you please let us know your order number or registered e-mail address so that we can assist you further? Please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.:)
Sincerely
I experienced pretty much what a lot of the other reviews are saying. Clothing relatively expensive so I thought I would receive quality. It is not representative at all of the lovely images they show on their site. It is cheaply made and very ugly tailoring with clear details missed from the original images.
When I wanted to return it was the same story. Ignored until I raised a dispute with Pay Pal. Then dispite the packaging showing a UK address told I would have to send it on a reputable tracked delivery back to an address in Hong Kong.
I am awaiting their standard polite response to this - DO NOT BE FOOLED BY THIS. They do not care about the Customer and know full well what their business model is. It works because they get enough one off buyers who they hope will just write of the dept. SCAMMERS - leave well alone and save yourself the loss of good money. I await a refund and if it is not the original full amount I will be back onto Pay Pal. I am fuming about this and very upset as I can ill afford to lose nearly £50.00
Hello Cathy,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
With a little research we located your order #152084 that you are referring to. Is that right? Please kindly understand that we care about our customers and will reply to your email within 24 hours due to the time difference. If at weekends, there may a delay of replying to you because we are off work. But we will reply to you as soon as we are at work on next Monday.
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. Could you please let us know your order number or registered e-mail address so that we can assist you further? Please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.:)
Sincerely
This is a terrible company for customer service. I would simply like to return two items I purchased. You have to email them for the address. They will do their best to convince you not to do so. If they continue, I will contact lawyers.
Hello Maggie,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
There may be some misundertsanding between us. If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. We are willing to help you return and get the refund if you need because this is your right and we reapect your decision.
With a little research we located your order #149781 that you are referring to. Is that right? Please kindly understand that the option 1 is just a suggestion, we are willing to help you return and get the refund if you need. That’s why we also provide the return address for you as well in the email.
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. If the order we mentioned is not yours, could you please let us know your order number or registered e-mail address so that we can assist you further? Please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.:)
Sincerely
I ordered a dress and it came with a wrong size, I contacted the company to return and they tried to offer me 20% for next order but I can't wear it because it's too small so I have to return with my own cost but I never received a refund for it. They ignored my email after this, never heard from them again It was worst experience shopping I ever dealt with.
Hello Bicci T.,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
Could you please let us know your order number or registered e-mail address so that we can check if we have made the refund for you? We always send e-mails, have you provided a correct e-mail add in our system?
Please kindly understand that we will provide a satisfying solution for you if the size issue is a quality problem. That’s why we need you provide us with a supporting picture including the size of Bust, Waist, Hips and Hollow to floor for the item you received so that we can check if our warehouse sent the right size for you.
Besides, the option 1 (you can keep your order and we offer you a certain amount as compensation)is just a suggestion for reference, that’s why we also provided option 2: we are willing to help you return and get the refund if you need. We repect your decision and will assist you further after whichever option you choose.
Last but not least, we have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. ” Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange. We are sorry for your inconvenience and hope to solve this issue for you. If you have any questions in this matter, please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.
Sincerely
The quality is bad and if customer have to return the item. They need to ship to china with customer expenses. Looks like scam to me
Hello Rajitha R.,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
Could you please let us know your order number or registered e-mail address so that we can check if we have made the refund for you? We always send e-mails, have you provided a correct e-mail add in our system?
As you know, we are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehhourse is in China, all of the returns should go through our warehouse in China.
Besides, please kindly understand that the customer need to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. ” Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange. We are sorry for your inconvenience and hope to solve this issue for you. If you have any questions in this matter, please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.
Sincerely
Wrong Item Shipped Denied Refund I ordered a dress, order #*******, on 11/16/17, SKU: 1707DR0175, in the amount of $48.45. The sent a dress that was not only poor quality but not the dress advertised. They offered only a 20% discount for future orders or a 15% refund. They said if I wanted a full refund I had to send it back to an address in China and pay for it myself. This is super expensive. The agent I spoke with was named Queenie Zhao at *******@metisu.com. The address they gave is as follows: Room 202, Building 1, MingLe Road No. 3, LuoPu Street, DongXiang Town, Panyu District, Guangzhou City, Guangdong Province, China Zip Code: *******
Hello Nicole,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
As you know, we are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehhourse is in China, all of the returns should go through our warehouse in China.
Besides, Please kindly understand that the option 1 (you can keep your order and we offer you a certain amount as compensation)is just a suggestion for reference, that’s why we also provided option 2: we are willing to help you return and get the refund if you need.
Last but not least, we have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own. ” So we are willing to cover a certain amount of the shipping fee to return the item as compensation as the last email we mentioned in the last email, but we did not get any reply from you. If you prefer to return, please return the item to the address provided and provide us with the tracking number so that we can keep an eye out for it and make the refund as soon as we receive your return parcel.
We are sorry for your inconvenience and hope to solve this issue for you. If you have any questions in this matter, please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.
Sincerely
I paid extra to expedite shipping now I am going to have to go shopping right before my holiday event. No phone number to call. Their response to emails is that I " shouldn't worry I will have it soon". But not when it was guaranteed. Not the shippers fault it was Metisu who did not get the package to UPS until the day before I expected delivery to my door.
Hello Robin,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
With a little research we located your order #142730 that you are referring to. Is that right?
Please kindly understand that the Receiving Time = Processing Time + Shipping Time. Generally speaking, the Processing Time is 1-5 business days and the Shipping Time of the express shipping you choose is 2-5 business days since shipped out on 5th December. Your order was placed on 28th November and delivered on 11th December. So we are afraid there is no problem with the processing or shipping time. If this order number is not your order number, please just ignore it and provide us with your order number so that we could assist you further.
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. If you have any questions in this matter, please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.
Sincerely
I ordered a dress according to the size chart - I am a size two and ordered a small. I could not zip it over my ribs.
I began the return process. An address to return the item was not provided until I paid $5.99 into their PayPal account; then required the transaction ID (which they would have received with the $5.99).
They offered a discount on future purchases if I kept the dress. They suggested that returning it (to China) was expensive and I should give the dress ($64.99) to an acquaintance.
It seems that they are making the process as difficult as possible.
Hello Kelli,
Thank you for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
With a little research we located your order #136469 that you are referring to. Is that right? We are afraid there may be some misunderstanding between us. We are deeply sorry for your inconvenience.
Please kindly understand that $5.99 was paid for the shipping fee for us to send you a larger one when you said you want us exchange for a larger one for you. We have made it clear that on our website: “Exchange is available. If you are not 100% satisfied with your purchase within 30 days upon receipt. However you need to pay the return shipping fee back and forth on your own. ” Please refer to the Return&Exchange Policy. However, you did not want a exchange later, so we make the refund $5.99 for you as you requested. We apologize for the many emails back and forth between us due to a system error in November.
Besides, we did provide 2 options for you. Please kindly understand that the option 1 (you can keep your order and we offer you a certain amount as compensation)is just a suggestion for reference, that’s why we also provided option 2: we are willing to help you return and get the refund if you need. We repect your decision and will assist you further after whichever option you choose.
We are deeply sorry for your inconvenience because our main goal is to make our customes have a happy shopping experience. We have received the return parcel from you and made the refund for you already. Could you please have a check you account? If the order number #136469 is not your order number, please let us know as soon as possible so that we cna assist you further. Please feel free to contact us by email: support@metisu.com.
We look forward to hearing from you.
Sincerely
Slightly bigger than expected - but this may have been the style, Loved the colour - brighter than photo suggests. Haven't washed it yet. Package arrived promptly. Thank you for METISU.
Hello Milia G.,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are satisfied with this lovely dress :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
For regular customer, we could offer a good discount code :P Please email us at support@metisu.com. Our customer service team will provide you with the discount through email.
We wish you a happy new year! XOXO
The dress is exactly what is pictured! Its so pretty and I did not notice in the picture that it has some sequins on the dress that made it look really pretty! The material underneath however is a little thin, you may want to line it yourself or wear something underneath but overall its well worth the money! Also, the shipping was excellent with no issues.
Hi, dear. Thank you so much~ Any questions, please contact service@metisu.com :)
This beautiful mermaid formal dress is perfect for attending parties or special occasions. I think it's supposedly slim fit, I ordered S and it's smaller than i expected, but it just fit fine. Soft floral lace, I love that.
Hi, dear. Thank you so much~ Any questions, please contact service@metisu.com :)
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Hello Ekaterina,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with your order #163735 :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. We hope you could find more lovely clothes at our online shop. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day!