I am in shock that a company like this still exists. Dress is nothing like in the picture. BTW... all their photos look like they are stock images.
Also, if a dress doesn't fit or feels to big, you have to return it to China and pay for shipping.
Take note.
Also, check out the other review from the reviewer below. It's for another shady company from China. Probably the same people.
Can I give these thieves 0 stars?
If you order something that does not fit and want to return it, it's impossible to return their clothes. Most online clothing stores enable access to a return receipt mailing label but with Metisu you have to send them a message and wait for days/weeks before they reply.
Also, you have to ship it back to China which is actually more expensive than the dresses. I don't have a problem with the quality but their sizing is off. Their clothes run very small. I won't ever order from them again.
Dear Ekta,
We are sorry to hear that. We always respond to our customers within 24 hours (Excluding weekend). Return is easy. We are willing to help you make an exchange or just return for refund if you need. As you know, the customer needs to bear the return shipping fee if there is no quality problems according to our Return&Exchange Policy. We appreciate it if you would like to provide some supporting pictures to show the measurements if there is any problems so that we could assist you further. As we did not find any order under your name in our system, would you like to let us know your order number or registered email address so that we could check for you? Please feel free to contact us by email support@metisu.com if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you.
This dress was worth the wait. It fully lined, easy to move in. The fabric is luxurious. It's so much better than described on the website. I'm glad I went up a size. I would say it runs small. Every time I wear it I get a lot of compliments.
Dear Asya, Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with your dress. Thanks for your feedback about the size, we will report it to team for their effort of improvement. We hope you could find more lovely dresses at our online shop in future. Sincerely
This is the worst boutique to buy anything. Absolute waste of money! The products no where resemble what is shown in the picture. I had my eyes on an absolute gorgeous dress, and when the order came, it was hideous. It's made of cheap quality material and I looked like a clown. No one should ever buy from this website, ever!
Hi Priya, Thanks for taking your time to leave us a review. We are sorry to hear that this dress doesn't meet your expectation. Thanks for bringing this to our attention. We apologize we didn't cater your needs this time. Please rest assured that return and exchange is available in 30 days. If you don't like it, feel free to contact us by email support@metisu.com. For return or exchange. We really want to help you solve this problem and look forward to hearing from you soon! Best wishes
Jumpsuit I ordered was not true to size, way too small, bad quality and overpriced. Return is not possible, shipping cost more than actual jumpsuit. Items looks good on the pictures, but prepare to be disappointed when you will get it. I am not recommending to have a deal with Métisu
Dear Yelena, thanks for bring this to our attention. We are sorry to hear that jumpsuit doesn't fit you. We can help you with exchange or return if your order is within 30 days upon receipt. But you need to pay for the shipping fee on your own cost if there is no quality issue. This is clearly stated in our return policy. If you need further assistance, please feel free to contact us by send an email to support@metisu.com. Kind regards.
Finally ordered a couple dresses and shirts I've been eyeing for quite a while, only to find that the quality is awful, the material cheap and different from pictures shown, and return policy is not only expensive, but a hassle to get through. None of the clothes fit properly so in addition to paying for them, I have to get them altered. For the price, I expected much better products, and even better service. Will not be buying from them again anytime soon1
Dear Anabelle, Thanks for leaving a review. We are sorry to hear you are unsatisfied with your items. We can help you with return or exchange if you need. Please feel free to contact us by sending an email to support@metisu.com. We will try our best to help you work out a solution. Kind regards.
I absolutely love this dress. Its the perfect amount of feminine. The lace is soft and beautiful The packaging is thoughtful. I am not disappointed with the quality and service. I'm exchanging my Med for a larger size due to larger bust line need. I cannot wait to wear this dress!
Hi Salam, We are so happy to hear you love this dress. Thanks for your feedback about our service. We will continue improving it and provide you with the best products and service. If you need any assistance, please feel free to contact us by email support@metisu.com. Best regards
There is no customer service. A customer service representative "will usually get back to you in a couple of hours"... this is an one line chat." Their phone number is an international phone number and there is no way to cancel an order, unlike Amazon. I was charged for an item that I immediately had emailed to cancel based on their reputation. Still waiting to get an explanation of that. This is not a business you can be comfortable dealing with.
Hi Joan, we have located your order. We received 2 emails from you and replied to you in a timely manner. Your order has been cancelled and refunded. We are sorry we didn't bring you a good experience. But we are sure we have made our best to fulfill your request. We will continue making effort to better service. Sincerely
I received a blue maxi dress from this site a few weeks ago. The dress itself is gorgeous but runs a little bit small. The large I received is more like a medium. So I returned it for a extra Large. It's worth the wait. It truly is that stunning.
Bought a few dresses here and I love the green dress the most, It's amazing for its price, lace detail is very nice and the whole look stands out. Love the green pearl look button, very pretty. Dress is a bit stretchy so fits well. Make sure to read the measurements of various sizes very carefully. Because this dress is pretty long, so perfect for tall people as is, may needd slight alteration for short people.
Dear Ann, actually, the green dress is one of our most popular items on our website. We are pleased you love it. We appreciate your feedback about the length, thanks for bringing this to our attention, we will collect the information for future improvements. Hope you find more beautiful dresses here. Sincerely
I have ordered dresses from Metisu and asked for my order status on their site but didnt get any response back. Their is no updateon my order dont know what will happen to my order. I read reviews on return policy now feeling scary!
Dear Sneha, thanks for taking your time and leaving a review. I think I have located your order. We are sorry we didn't receive your email. The order confirmation email and shipment email may go to your spam or trash folder. Please don't worry, your order is in transit now. They were shipped out a few days ago. It generally takes 10-15 business days to arrive. You will receive them. I have sent you an email and private message about the tracking details. If you have any questions, please feel free to contact us. Wish you a good day!
The quality of the cloth and dress isnt worth it for the price paid. I have tried so many websites but this brand and industry just doesnt give it. Shipping it back is so expensive since the location to ship back is China which would be a 15$ shipping for a 50$ dress, i am just letting my dress be with me but this is for future buyers
Because I am getting married twice (civil ceremony then destination celebration), I ordered a dress on their site thinking it would be a cream color. It looked cream on the site. The dress looked stylish yet classy enough to wear for a civil ceremony without looking informal.
After reading reviews online I got scared and look at my order status. The shipping status hadn't changed on my account for a week so I contacted customer service. They assured me everything would be okay, yadda yadda. Three weeks later I still hadn't received my product so I responded again.
They responded and apologized to me. I wound up getting my dress about a week later. It wasn't a cream color (more blush), but I decided I would wear it to my bachelorette and bridal shower instead (I'm not a traditional bride so I don't have to wear white to these events).
I got many many compliments on the dress during both times worn. Hoping to get a couple more wears out of it because I wouldn't consider it casual.
Dear Geralyn, thanks for taking your time and leave us a review. We are glad to hear you are satisfied with this dress. We sincerely apologize for the shipping delay. Usually, standard shipping takes 10-15 business days to arrive, but in past 1 month, the delivery was delayed due to shipping volume increased exponentially. Please rest assured we have rectified this situation and get things back to normal. We hope you could find more suitable dresses here in the near future. Kind regards
1. Terribly made. Dresses look really nice in the pictures but in real life, terrible quality!
2. Customer service won't budge to help you out in any positive way!
3. $$$ Returns are very expensive, China is where you ship back. Look at reviews here and yes, it is highly probable you wont see any refund ever!
4. Quality issues do not matter, they do NOTHING!
5. PayPal resolution does not care even when items are not as described (issues w/ quality) so, you are at a loss of $ and time!
6. Scam/Fraud company in my opinion.
6,. I should have read reviews on here!
Dear Lisa,
We are sorry to hear that.
We tried to locate your order by the name, but cannot find anything. Could you please provide us with your order number so that we can help you track your order? Your cooperation is appreciated.
We really want to help you solve any problems and look forward to hearing from you!
Love Metisu, I've been ordering from over a year now, and each time I was surprised with the quality of the clothes. The sizing can be tricky, it's not always the same so make sure to check their size guide and measure yourself before you buy.
I am overall very happy with my experience on Metisu.
Hello Carla,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are happy with your newest order #159366 :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. We hope you could find more lovely clothes at our online shop. :) If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
First I really like Metisu's evening dresses. The quality is great with affordable price. However, if you would like to keep me as a regular customer, I truly advise that Metisu change the return/replacement policy; at least they should waive shipping/ handling costs for replacement( rather than offering a brownie credit of $3-$5 for customers to keep the items, and charging return/replacement shipping).
I am turning to Yoins because they have no hesitation accepting my return and replace with a size up or down( no costs for me) in no time. If Metisu could do the same for consumers, I believe this could improve customer satisfaction.
Dear P,
Thank you so much for taking your time to reach out and give us a review. We have been working hard to improve our products and services. Your feedback is very important to us.
Would you like to let us know your order number or registered email address so that we could offer you better service? Please do not hesitate to contact by email support@metisu.com if you have any questions.
We really want to help you solve any problems and look forward to hearing from you!
Please note: even the stock reply is misleading! It is not at all evident on the website that returns are to China or that the company is based there- have a look for yourself. The only company address is a UK address in London. Their supposed screen shot does not exist. They intentionally hide that you will end up paying a fortune to return. My order number is *******. They even asked me if I'd maybe want to give items as gifts because on their own admission return is expensive!
Hello Jennifer,
Thank you for your reply.
We are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehouse is in China, all of the returns should go through our warehouse in China. We have made it clear on our website that "We are located in HongKong. All the items come from the top brands in China. " We have send you an email with the attachment of the screen shot of the policy. You can also find the information here: https://www.metisu.com/help/shopping-faq. Please kindly understand that the option 1 is just a suggestion, we are willing to help you return and get the refund if you need. That's why we offer you the shipping address as you requested as well. Thank you for providing us with the tracking number of the return parcel. We will keep an eye out for it and make the refund as soon as we receive your return parcel.
Should you have any questions, please feel free to let us know anytime. You are welcome to contact us by email: support@metisu.com. Have a good day!
Sincerely
Absolute scam- do NOT buy from this company! They fail to disclose that the cost to return is pay to ship items via tracked mail to CHINA! Absolutely ridiculous. Items are poor quality, cheap fabrics and not what you think they are going to be like from the pictures on the website. This is not an ethical business.
Edit
The dress is exactly what is pictured! Its so pretty and I did not notice in the picture that it has some sequins on the dress that made it look really pretty! The material underneath however is a little thin, you may want to line it yourself or wear something underneath but overall its well worth the money! Also, the shipping was excellent with no issues.
Hi, dear. Thank you so much~ Any questions, please contact service@metisu.com :)
Was very skeptical about ordering from another online site I was not familiar with but have to say, this dress is beautiful and just as described! Bought it to wear to a wedding! Super cute and fun dress :)
Hello Landy,
Thank you so much for taking your time to reach out and give us a review. We are glad to hear that you are satisfied with your order :) Your feedback is always welcome, as it is the most effective way to improve our products and service.
We will always keep improving our products and service in future. If you have any questions on this matter, please feel free to contact us by contact email support@metisu.com
We wish you have a good day! XOXO
This beautiful mermaid formal dress is perfect for attending parties or special occasions. I think it's supposedly slim fit, I ordered S and it's smaller than i expected, but it just fit fine. Soft floral lace, I love that.
Hi, dear. Thank you so much~ Any questions, please contact service@metisu.com :)
Overview
Metisu has a rating of 2.3 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Metisu most frequently mention customer service, poor quality and return policy. Metisu ranks 1966th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bea, thanks for your comments, we are sorry to bring you an unpleasant shopping experience. We can help you with exchange or return if your order is within 30 days upon receipt. But you need to pay for the shipping fee on your own cost if there is no quality issue. This is clearly stated in our return policy. If you need further assistance, please feel free to contact us by send an email to support@metisu.com. Kind regards.