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If you order something that does not fit and want to return it, it's impossible to return their clothes. Most online clothing stores enable access to a return receipt mailing label but with Metisu you have to send them a message and wait for days/weeks before they reply.
Also, you have to ship it back to China which is actually more expensive than the dresses. I don't have a problem with the quality but their sizing is off. Their clothes run very small. I won't ever order from them again.
Elise F.'s review of Metisu earned 8 Very Helpful votes
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Dear Ekta,
We are sorry to hear that. We always respond to our customers within 24 hours (Excluding weekend). Return is easy. We are willing to help you make an exchange or just return for refund if you need. As you know, the customer needs to bear the return shipping fee if there is no quality problems according to our Return&Exchange Policy. We appreciate it if you would like to provide some supporting pictures to show the measurements if there is any problems so that we could assist you further. As we did not find any order under your name in our system, would you like to let us know your order number or registered email address so that we could check for you? Please feel free to contact us by email support@metisu.com if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you.