geralyny

Geralyn Y.

Contributor Level

Total Points
165

2 Reviews by Geralyn

12/21/18

**overall review: products as expected, communicated with customer service and had a delay in an order resolved. Longer more detailed review below**

Just thought I'd add to the reviews. Unbiased opinion here. I ordered some shirts for my mains to wear during my wedding while we're getting ready so that we can look nice while photographed. I also ordered what I'll be wearing too.

I ordered them at the beginning of December, so I was worried when they hadn't arrived at the 9 day mark, especially after reviewing some of what was online. I logged into my account and apparently my orders were divided into two separate ones for delivery. Coincidentally, I received just one shirt that day.

I wound up sending customer service an e-mail about the urgency of receiving the order. I was responded to in less than 24 hours (on a Saturday). She updated my order and said it should reach me soon.

Although I was skeptical, that following Monday I received another e-mail from Customer service apologizing for the delay, and actually received the rest of my items that day.

The items are cute enough for our photographs. Thank you for helping de-stress this stressed out soon to be bride!

12/21/18

Because I am getting married twice (civil ceremony then destination celebration), I ordered a dress on their site thinking it would be a cream color. It looked cream on the site. The dress looked stylish yet classy enough to wear for a civil ceremony without looking informal.

After reading reviews online I got scared and look at my order status. The shipping status hadn't changed on my account for a week so I contacted customer service. They assured me everything would be okay, yadda yadda. Three weeks later I still hadn't received my product so I responded again.

They responded and apologized to me. I wound up getting my dress about a week later. It wasn't a cream color (more blush), but I decided I would wear it to my bachelorette and bridal shower instead (I'm not a traditional bride so I don't have to wear white to these events).

I got many many compliments on the dress during both times worn. Hoping to get a couple more wears out of it because I wouldn't consider it casual.

metisus
Metisu S. – Metisu Rep

Dear Geralyn, thanks for taking your time and leave us a review. We are glad to hear you are satisfied with this dress. We sincerely apologize for the shipping delay. Usually, standard shipping takes 10-15 business days to arrive, but in past 1 month, the delivery was delayed due to shipping volume increased exponentially. Please rest assured we have rectified this situation and get things back to normal. We hope you could find more suitable dresses here in the near future. Kind regards

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