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There is no customer service. A customer service representative "will usually get back to you in a couple of hours"... this is an one line chat." Their phone number is an international phone number and there is no way to cancel an order, unlike Amazon. I was charged for an item that I immediately had emailed to cancel based on their reputation. Still waiting to get an explanation of that. This is not a business you can be comfortable dealing with.
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Hi Joan, we have located your order. We received 2 emails from you and replied to you in a timely manner. Your order has been cancelled and refunded. We are sorry we didn't bring you a good experience. But we are sure we have made our best to fulfill your request. We will continue making effort to better service. Sincerely