- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
This company has less than poor customer service. The dress I ordered was too small in the arm holes but the rest of the dress fit fine. After tons of delayed emails (it took them DAYS to reply to emails) they decided that they would not pay for return or exchange shipping because the problem was with me and not their dress!
They DO NOT have an American address, only one in China and they told me that I "didn't need to add tracking if it was too expensive" for me. Thats ANOTHER red flag - they will probably say they never received the dress back and avoid giving me a refund!
I will be reporting this company and placing reviews everywhere I can so that they are exposed for what they are.
C hasn’t received any thanks yous.
C doesn’t have any fans yet.
C isn’t following anybody yet.
Empty.
Hello Christina,
We are deeply sorry for your inconvenience about your order.
Please kindly understand that the customer needs to pay the shipping fees on their own if there are no quality problems. We have made it clear that on our website: “If you are not 100% satisfied with your purchase, you can return your item for a refund within 30 days upon receipt. However you need to pay the return shipping fee on your own.” Please refer to the Return&Exchange Policy here: https://www.metisu.com/help/return-exchange. Besides, we often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper. Please kindly understand that this is just a suggestion. As you are the shipper, you can choose whatever shipping method you want. We respect your decision and assert your right. We have sent you an email about this issue. As we have sent you an email, if you need any further assistance, please feel free to contact us. You are welcome to contact us by email support@metisu.com. We really want to help you solve this problem and look forward to hearing from you soon!
Sincerely