MarriottReviews 105

On May 13,2022 myself my husband and daughter checked in to the Fairfield Inn & Suites Anaheim North/Buena Park. Upon entering the room the was an apparent foul odor in the room. We decided to stay in spite of the odor. At about midnight the clock alarm in the room began going off. I turned on the light to try to power it off and there was a roach on the night stand. I went to the bathroom to get tissue to kill the roach and when I turned on the light there were roaches everywhere. We packed our belongings and went to the front desk. The night desk clerk informed us that the only thing that could be done was to change our room to a king from 2 queens and give us a roll out bed. There was no management available for us to speak to at the time. We were unable to sleep the entire night due to fear of waking up covered in roaches. The room that we were moved to, had a foul odor coming from the bathroom drain when you run water. The AC unit sounded like an old car starting every 10 minutes and the toilet was broken. By 9am as we had to take our daughter to her event there still was no manager available to speak to. We took our belongings and checked out a day early. At this point we still have not been contacted by a manager. I have been a Marriot customer for a long time and in all my years of travel and stays in hotels I have never been so disgusted. This was by far the worst hotel experience EVER!

I MADE A RESERVATION, USING POINTS, FOR THE RESIDENCE INN BY MARRIOTT SEATTLE SOUTH/RENTON, WA. ON APRIL 25TH. This reservation was for the 30th of April. We live approximately 300 miles from this location. This reservation was for my Wife and child!
When they arrived at the Unit they were told that there was no room for them. All units were occupied and they offered NO solution! I had PRE-PAID for the room! I believe that they rented rooms after this and then allowed them to use MY room. I want my money back PLUS the money that I was required to spend for another room! I am NOT HAPPY about this! Rating:; FFF!

We adopted our daughter who has Trisomy 21 (Down's syndrome) and front desk staff at the Marriott Tampa Westshore made a joke about the way she looked. When I confronted them they played dumb like I didn't hear them, even though another guest in line also heard them and looked shocked and disgusted.

When I tried speaking with the general manager at Marriott Tampa Westshore named Ann Sharpe she dismissed it right off hand and said her staff didn't call our daughter that and that I was angry for no reason and I must have misheard. Yeah right, so she was trying to say that I and the other guest misheard the exact same thing? (Get real).

When pressed about it Ann Sharpe proceeded to back up her staff and claim that they would never say anything like that, even though she wasn't there. Just a bunch of excuses were coming out of Ann Sharpe mouth.

I am sure Ann Sharpe, Marriott Tampa Westshore will get on here and pretend and make excuses. They refuse to take responsibility for their actions. Only a disgusting lowdown person would make fun of a child with Down's syndrome.

We love our daughter, so sorry your life is so pathetic and miserable that you feel the need to verbally put down a child with a disability then back your staff even though you know they were out of line. Goes to show what kind of person they are. Says a lot more about them than the child they attempted to put down that has a bigger heart than they do.

Go head and make more excuses, doesnt change that you are a disgrace.

Worst customer service. I've been a rewards member for years. I'm so tired of dealing with rude, snarky customer employees.

It has been since May of 2021 when we stayed at Towneplace Suites in Logan UT, we stayed there for 30 nights and all we ever received was 1 nights credit, the manager Brady and his asst Manager have never corrected it and blamed Marriott! I even sent all the emails and text msg to an ABC affiliate and got told they could not get a response from anyone! Sorry company for treating a Disabled Veteran and his family like this! Shameful!

Marriott advertises flexible cancellations. However, I am unable to cancel my reservation. I am a lifetime platinum elite member and am unable to cancel a reservation that my wife made. She has Covid and is unable to travel. Basically, Mareriott's response was too bad, you prepaid so you are out of luck. The agents advise was to not prepay in the future. Hilton is a brand that I have never encountered this type of issue. I will not use Marriott again. Keep the prepaid room and lose all future business from my family, seems like a good move on the part of Marriott!

This is about Springhill Suites at New Smyrna Beach Florida. It is exceptional at every way. Patsy the piano player is the most wonderful person I have met in 230 days per year traveling. Clean, great breakfast, professional and courteous employees. Stay her

My wife and I stayed the night of 3/25/2021 at Fairfield Inn & Suites Colorado Springs South, on 20,000 points from my wife's Marriott Bonvoy account. Long before the reservation was made, the Bonvoy account had 20,446 points - enough to cover the stay with 446 points left over.

Inexplicably, Marriott charged $250 to my wife's credit card on 3/22/2021. This is the exact amount it would take to buy 20,000 points. However, not only was this charge unauthorized, no points were credited to the Bonvoy account.

Numerous calls to Marriott have not reversed this charge. Each time, the agent on the phone has seen and verified the issue, but when the case is forwarded internally, someone named Taylor W. Has closed it, stating that points were purchased. They were not.

I have stayed with Marriott in the past, so I guess that is how I ended up on this list that has led to call frequency bordering on harassment. I will never stay with Marriott again, solely for this reason. I have been getting calls at a minimum of once a week for MONTHS saying that I have been selected, through Marriott's Friends and Family Program for a complimentary stay. I know this a marketing company fishing for suckers to buy one of Marriott's Timeshares. The call always gives me the choice to "add my number to the do not call list" and I ALWAYS choose that option but still get phone calls every week for MONTHS now. I sincerely hope someone at Marriott sees this. I will NEVER stay at a Marriott or Marriott affiliate ever again, just for this constant annoyance. Just so everyone knows their affiliates include: Ritz-Carlton, St Regis, Luxury, W Hotels, Edition, Sheraton, Delta, Renaissance, Gaylord, Courtyard, Four Points, Westin (a real shame because I have always enjoyed Westin), Springhill Suites, Fairfield Inn & Suites, Aloft, AC Hotels, Moxy, Residence Inn and Townplace Suites. There are a few other obscure International locations but my point is made. Before booking anything I will ensure they are not affiliated with Marriott. Let all who stay at a Marriott facility be warned, you will be harrassed by their marketers.

Left Hotel in Mobile. Alabama. Could and would not give receiot. To me at check out. When I said this is motel 6. Service. Veronica says. Than u should stay there. Rotten service. Dr Bruce.

I am sitting here in our room at the Marriott without our PROMISED special Valentine's Day special dinner. They ran out of it on Valentine's Day. Ribeye, cheesy potatoes, bourbon glazed carrots, chocolate mousse, and a bottle of champagne. The manager promised we could have the dinner on the 15th at 5:00 pm instead. 5:00 pm came and went. No dinner. No phone call all day. We were told about the romantic dinner when we called to book our room for the long three day holiday weekend. Room service, a fancy dinner. This is the main reason we booked this hotel. My husband is scrambling right now to get to Texas Roadhouse, which is packed, to get a comparable dinner."Megan" told us we could order off the menu (not nearly as good) or she could plate up 200 dinners and THEN the chef could make a "Chef's Special" for us. What is included in the Chef's Special? She didn't know. Seriously? "Megan, what does the Chef's Special consist of?" "I don't know." DONE. They threw us under the bus. Then they backed over us. Romance is dead at the Marriott. P. S Its alive and well at Texas Roadhouse! They put together a nice meal for us after my husband told them what happened!

BE WARNED ABOUT FALLING TREES! Marriott says too bad.

I stayed at the Element Chandler Fashion Center, Chandler, AZ, over the Thanksgiving Holiday. Service was mediocre at best, after requesting a room with handicapped access for my mother and having to switch rooms. But it gets better...

On the eve of Thanksgiving, a storm occurred and a tree - YES A TREE - blew over and damaged my new car. I immediately contacted the front desk, Mike Reulas, who ASSURED me that Marriott would take care of the damage and make it right. Fast forward to 2 months later and I'm told that they are not responsible for damage to the car, as there are signs clearly posted in the parking lot advising that. Vandalism and theft, I can understand. But a TREE? They are not willing to do anything, telling me to go through my insurance -- which will cost $500.00 deductible. So my stay at this hotel turned very expensive, and Marriott will do nothing for the customer except say "Screw You". They also said they tried contacting me to advise me of this - I was never contacted by the Customer Care Rep. Not even a goodwill gesture for future use - just "too bad, not our problem".

I will NEVER stay at another Marriott, and doing the travel for 700+ staff members, never again will they be booked at a Marriott facility.

Be warned, because Marriott doesn't honor their ethical codes and could care less as long as they get your money.

As someone who has worked and travelled to 47 different countries, hotel service does not get much worse than this. If someone calls you at the Whitley, no one answers the phone. When they do answer the phone they decide to screen your call (a supposed hotel policy that you are not made aware of or agree to) on the pretext of providing a "luxury" service. When you check out there is no account available and I still don't know what my bill amounted to a week later. When you are trying to get a taxi in the early morning, there is no bellman on duty. When you complain they tell you that they are "terribly saddened" and that the hotel manager will be in touch, but nothing happens. And I could go on... but suffice it to say - you have been warned!

Mr Arne M. Sorenson with the complicity of Pelangi Resorts(Mrs Miranda Meyer Hartzenberg, CEO of Clear Ocean Hotel and Resort Ltd). And ex minister Sowkutally soodhun have stolen from the Mauritian public the gorgeous public beach of Pomponette in the South of our country. It is one of the last wild beaches that Mauritians and visitors get to enjoy. Everywhere hotels are crowding us out. BBCs Business section did a special video report, broadcast globally on 16 Mar 2018, on how the Mauritian population is being pushed out from its beaches. It featured the scandalous hotel project by Sheraton at Pomponette. Here is the link:
http://www.bbc.com/news/av/business-*******/beach-grabbing-erodes-our-birth-rights-say-mauritians.Mr Sorensen, if Marriott does indeed hold itself to uncompromising ethical and legal standards as stated on your corporate website, you must then immediately cancel any partnership with Clear Ocean Hotel and Resort Ltd and Pelangi Resorts. For any correspondence, please contact Aret Kokin Nu Laplaz, c/o CARES, Bois Cheri Road, Moka, Mauritius / *******@aknl.net

I have received bed bugs twice from Marriott Hotels: 1. JW Marriott Costa Rica; 2. Fairfield Inn & Suites Columbus Airport. Both times I received 20+ itchy bug bites and the hotels both acted like it was no big deal. No process in place. As a result, I had to throw my luggage away twice, have nightmares from those little bugs, and have scars from the bites.

To the credit of the JW Marriott, they did credit my entire stay. For Columbus, they comped one night out of two. The Columbus response is unacceptable. Time to start boycotting Marriott and going to Hilton hotels.