As someone who has worked and travelled to 47 different countries, hotel service does not get much worse than this. If someone calls you at the Whitley, no one answers the phone. When they do answer the phone they decide to screen your call (a supposed hotel policy that you are not made aware of or agree to) on the pretext of providing a "luxury" service. When you check out there is no account available and I still don't know what my bill amounted to a week later. When you are trying to get a taxi in the early morning, there is no bellman on duty. When you complain they tell you that they are "terribly saddened" and that the hotel manager will be in touch, but nothing happens. And I could go on... but suffice it to say - you have been warned!
Hi,
Thank you for your feedback. We are sorry that your experience with us did not exceed your expectations. Getaroom strives for exceptional customer service and excellent deals on hotels across the globe, but we do know that these prices do tend to fluctuate due to forces outside of our control.
A Customer Service Resolutions Specialist will review your case and reach out to you soon.
Sincerely,
Getaroom