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2 Reviews by Patrick

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As someone who has worked and travelled to 47 different countries, hotel service does not get much worse than this. If someone calls you at the Whitley, no one answers the phone. When they do answer the phone they decide to screen your call (a supposed hotel policy that you are not made aware of or agree to) on the pretext of providing a "luxury" service. When you check out there is no account available and I still don't know what my bill amounted to a week later. When you are trying to get a taxi in the early morning, there is no bellman on duty. When you complain they tell you that they are "terribly saddened" and that the hotel manager will be in touch, but nothing happens. And I could go on . . . but suffice it to say - you have been warned!




I inadvertently booked my hotel through this site and as I am a Canadian they charged me in Canadian dollars. I realized too late that they charged me twice what they should have. Upon confronting them, they offered a 10% reduction and told me that I should have booked directly with the hotel. Cute!
Fool me once but NEVER again.

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