About the Business
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
Business Highlights
General
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Product
Customer Service
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Reviews Summary
Lulu's has a rating of 2.5 stars from 553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 67th among Women's Clothing sites.
Be aware that they do not cover return shipping costs if the order is outside the USA. You may also have to pay for customs and duties not to mention exchange rates. On a $118 order I had to pay $40 in customs and duties and $21 to return the order for 2 clothing items. Shop at Amazon.
I ordered 2 dresses to test the site out on fit and quality both of which were nice. I had no trouble with shipping and the dresses fit better than expected. Happy with my service. No complaints here.
Legally businesses cannot charge people for sending unauthorized packages, or packages that people never placed an order for. I received an order that I did not make, and lulus decided to charge my card on file for it. This literally is illegal. Will be reporting as fraud.
Hi, C i! We're so sorry to hear an order was placed using your payment method. We would love to look into this for you right away! Could you please provide your Lulus order number? We will personally reach out via email from there! We hope to hear from you soon, xo.
Cork wedgie strappie sandals fit perfectly and LOVE them. I am size 5.5, so that is hard for me to find a good shoe fit. I had to return clothing items because they were too big. I am very petite. Unfortunately a smaller size not available, because the bodysuit (tops) were adorable and of excellent quality. Lulu's quickly & efficiently processed my order and my return. Excellent experience on my first try shopping on Lulu site.
I've ordered 3 pairs of shoes (heels) and 3 dresses and all fit like a glove! Shoes are ALL padded and extremely comfortable! This is no doubt my default shopping for clothes, shoes and accessories! Shipping is high priority and packages very well!
I used to like Lulus.
Until i placed one of my many order with them and they send first only 3 items and one was missing - I call waiting about 30 min to get a rep and he send me a replacement waiting about a week for it and for what it was the wrong item. I am waiting
For an other 30 min until someone texted me - Then Lulus wanted me go to the UPS store in the middle of a pandemic to returned the wrong item otherwise I was going to get charge for it. When I ask for pick she send me a link where i had to pay to get this pick up. So far this year i have placed 3 orders with Lulus for several items.
I don't want anything to do with Lulus they lost a customer.
Hi Angie,
Thank you for your review. We're so sorry that one of your items was missing, and that the replacement item was not as expected. This is not at all the typical Lulus shopping experience, and we want to do whatever we can to make it right for you!
We did send your replacement with expedited shipping - we hope that you love the new romper! We have offered to set up a UPS pick-up for the return, which would be billed to Lulus, so that you would not need to go to a physical UPS store.
One of our team members has contacted you privately with more information in hopes of providing clarification about how we can assist you. We've also sent a discount for a future purchase! Please don't hesitate to contact us with any additional questions or concerns, and we'll gladly help.
Enjoy the rest of your day! XOXO
I purchased 2 dresses from Lulus. One dress, which was a final sale, had a stitching defect that wasn't disclosed in the description. After contacting Lulus customer service they sent me a return label and refunded me for the dress.
When it comes to buying online, any girl would hesitate however, when it comes to lulus, I never go wrong. I have bought so many gowns/dresses and even hats and jumpsuits. It's always perfectly made and I always get complimented when I wear one of their dresses.
Hi Shanda!
Thank you so much for taking the time to leave a review! I am so happy to hear you love our site and what we offer! We hope to continue hearing about your experiences! Thanks for sharing!
A heads up of what is coming next: More items restocked with faster dates, more coupons and a lot of new items! If you have any questions or concerns feel free to email, live chat or call us at 1-866-918-5858. XOXO
Would not order from here again. Shipping is toooo slow. I ordered a dress I plan on wearing and if it doesn't fit, I'm afraid I won't have time to find something else. I'll stick with Amazon from now on.
EDIT: A mere few minutes after I left this review, Lulus contacted me and made it right. Karen advised UPS was having issues with delivery so she contacted them to cancel that order and is reshipping my dress to arrive Monday 4/10. Thanks Lulus
Lulus took a WEEK for my order to ship. And another WEEK for the order to be delivered to my house. So that's like two weeks for something that should have taken 5 days to get to me. Never in my life has something taken sooooo long to get to me. Not to mention Lulus is located in the US... That makes no sense.
Also, the clothes are overpriced and are bad quality! Never buy shoes from them either. They will fall apart within a few wears. I'm so angry. Never shopping there again!
I was a bit upset with Lulu's customer service but they eventually reached out and waived a fee for reshipping - they put effort into helping me out and I wanted to be sure to edit my negative review for that reason! <3 Thanks!
I loved the two dresses that I bought. The zippers were hard to close. One had too much room for cleavage, which I don't have. I literally had to ask my daughter to help we zip up the dress. Use better zippers!
Hi Miriam,
Thank you for taking the time to share your review with us. We're sorry to hear that the zippers on these dresses weren't up to par! We're reviewing this with our other departments to do our due diligence, and see how we can prevent it from occurring again.
We're eager to make it up to you, and a member of our team has reached out via phone and email in hopes of assisting. As a gesture of apology, we've sent you a store credit which you're welcome to use on any future order! We hope this helps. If there is anything further that we can assist with, please don't hesitate to contact us!
Enjoy the rest of your day! XOXO
Not sure why all the negative reviews. Yes, the quality of some of the more expensive dresses is a bit lacking, but the cotton bodycon dresses are A++, esp the price point! I have purchased from the site on 4 separate instances. Shipping is relatively quick. And when I wanted to exchange, someone who spoke English fluently answered! Not outsourced to India. And then when I garphed my return up (sent back the wrong dress), customer service was totally on top of it. I will return to the site again and again for my bodycon dresses.
I ordered the Black Backless Shift Dress. Very cute. I hand washed it and line dried it and the dress shrunk. However, I contacted Lulus and Karen in customer service contacted me within hours and resolved the situation. I highly recommend this company as the stand behind what they sell and they truly value their customers.
I definitely would not recommend Lulus.com! I recently ordered a pair of booties on this website and due to the fact that they did not fit I decided that I would like to return the shoes. Unfortunately, they somehow "forgot" to place the return mailing sticker inside of the box, creating difficulty and inconvenience.
I've always had really good experiences buying from Lulu's. I've loved everything I've gotten, and I always receive a ton of compliments! All of the pieces are really unique and cute. Would definitely recommend!
I ordered the dress and waited several weeks after it said it was shipped only to find out it was "lost at the warehouse" and I was never told. Upon calling, it took a bit of work but a new dress was located and shipped out to me. Thought some sort of a discount would have been provided but no consolation for the trouble or delay was given. Luckily I love the dress! Had I not called I would have paid for a product that I never received.
Hi Gail,
Thank you for sharing your review with us! We're so sorry for the delay with your order's shipment. What occurred in this case is that we did ship your package, however the shipping carrier said they did not receive the shipment although it had left our facility. Our system showed that the item was shipped, which is why we were not aware that the shipping carrier did not scan it into their system. As you mentioned in your review, we did provide a replacement item with expedited shipping when you contacted our customer service team. We're happy to hear that you love the dress!
We want to make it up to you, so a member of our team reached out to you privately following your review. We went ahead and applied a discount to your order and refunded you for the added savings! We would also love to help with your next purchase, so we sent you a store credit which will never expire. You're welcome to use it at any time in the future!
We hope we're able to improve this experience, and your overall view of Lulus. If you have any questions or concerns please don't hesitate to get in touch with us. We are in the office daily and would be happy to assist you!
Enjoy the rest of your day! XOXO
Bought this as a reception dress. It fit true to size. Quality was fantastic. The adjustable straps made it easy to get the appropriate length (floor skimming in the front). It was such a romantic dress. Sadly I never got to change into it, so I returned it.
My experience was simple and quick, I received my clothes before the expected time so I was super excited! The website is easy to navigate and you can always catch a good sale. I love the selection and all the variety.
Love, love, love my bag! Perfect for spring/summer... most of the year, here in Miami. It has lots of room for all my stuff, the color is delicious and I'm constantly stopped and asked where I got it... Lulus, of course!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Claudia!
Thank you so much for taking the time to reach out and leave a review. I am terribly sorry for this experience. I do apologize if you were not aware that additional taxes and duties would most likely apply to your order. Duties and taxes are fees imposed by your respective government because you are importing items. They are not related to our company in any way and we do not have any control over the duties and taxes that are imposed.
As per our shipping page, duties and taxes are the responsibility of the customer. Before the customer can checkout, we do have a box to click understanding that these charges could be applied at time of delivery.
If you would like to provide me with your order number, I would be happy to look this up and see what I can offer you for compensation!
I look forward to your reply. I am happy to help resolve this and turn this experience around for you! Have a wonderful day! XOXO