About the Business
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
Business Highlights
General
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Product
Customer Service
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Reviews Summary
Lulu's has a rating of 3 stars from 552 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention customer service, great quality and many compliments. Lulu's ranks 67th among Women's Clothing sites.
Update! Since posting my review I have been in touch with customer service as they reached out to me. The rep who I dealt with was incredibly understanding and helpful and changed my opinion on Lulu's
I have received my order and all dresses were ordered to my size but absolutely nothing fit. Not only that but I was charged $125 for customs and if I were to return I will have to pay for return and won't be refunded full amount. This site is ridiculous! I was so excited for these dresses and to purchase from this site again.
I read tons of reviews that said Lulus was a scam and don't order BUT I had a great experience ordering from them. My order came in a day earlier than expected and they fit great! I only needed one dress but i ordered three just in case and I might keep them all.
One of the dresses was not done properly, the stitching was inside out. The other dress is fine, however, it is a little big. The romper is also big and will have to be altered. I did my measurements before I bought the items and none of them fit properly. This is the first time this has happened.
Ordered a dress on the 13th and still haven't received anything email. Starting to get very nervous and agitated. Hoping things turn around. Already telling everyone in school what's going on.
Update- amazing company. All my trepidations completely gone. They went above and beyond my anticipations. I have 4 daughter's between 6-15 and will be ordering from them more often!
I love checking this site out because it's really unique and everything is so nice. The prices are a little high but I ordered a summer dress and a couple pairs of sunglasses. I loved everything I got and I still have the sunglasses (minus one that I sat on...) and the dress (my mom loves it). I would recommend this site!
Update: A representative called and emailed quickly upon this posting and issued store credit, which I feel is an appropriate gesture to make things right in this circumstance.
I ordered two dresses. They fit ok but were very wrinkled so I washed them per the instructions on the tag. Both dresses shrunk so much and one is completely unwearable. One had tears after one wash. Very poor quality! They won't accept a return whereas other companies would for such a poor quality product. They won't post my reviews on their site, only good reviews apparently. This by no means helps customers select appropriate clothing that will satisfy them if only good reviews are allowed to be posted. This company is only interested in pedaling poor quality clothing as quickly as possible, making the return process impossible, and disguising their products as great by only allowing positive reviews, and with no regard for customer satisfaction.
Just got my second order in from Lulus and again I am overly impressed. No duties this time which was really nice and got my order super fast. This is definitely my new favourite store to order from and will be ordering lots in the future :)
I have bought 3 outfits from Lulus and I have been satisfied with them. It helps to look at the reviews on the outfit you are buying and looking at the models measurements and the other ladies who leave reviews at their measurements to compare to your self to fully imagine how the clothing will fit. I am going to be purchasing again very soon from them.
Hi Leslie!
Thank you so much for taking the time to leave a review! I am happy to hear you love our site! We look forward to sending more orders your way! If you have any questions or concerns feel free to email, live chat or call us at 1-866-918-5858.
XOXO
I have been trying to find dresses for all of my bridesmaids that are affordable and have completely struck out everywhere else. Lulus has a wonderful selection of very affordable dresses. When I found the dress that I liked, it said it was going to be out of stock until August, so I contacted the support staff to see if that date was going to be accurate. Their response time was unmatched, and each of the members of the staff that I communicated with was extremely helpful and answered any questions I had. Thank you so much lulus!
I realized that I had accidentally put the wrong shipping address for my order, so I used their texting service to contact them about how to fix it, as the dress had already shipped, and they were incredibly helpful and nice. The girl who was helping me did everything she could to help and got the address changed. I was so incredibly impressed with how quickly she responded and how helpful she was.
My prom dress was supposed to be shipping to my house on a Friday, never showed, I tracked the order and it turns out it was sent to a whole different house in another zipcode. Before checking out my dress and buying it, I made sure my address and information was correct and no errors. Now I am short a prom dress and respect for lulus. I called customer service and the operator said that either I pay a fee to get my package or there is nothing I can do since the shipping error was MY fault. Disappointed.
UPDATE:
Shortly after this review, a woman from Lulu's was kind enough to give me a call and an email and was able to work something out. I'm impressed to see that a company can work with such diligence for its customers. Thank you.
We bought two dresses & a pair of shoes. Both dresses wear just what we expect true to size & just a great fit. Shoes were a bit small so we returned them, the return process was a breeze. Will definitely shop again soon!
I received my order but the color wasn't quite what it looked like in the picture. They had someone in the warehouse search the products in stock and found the color that I wanted. That and shipping occurred in 24 hours. Free returns, inexpensive products and really great service. Will definitely buy from them again.
I was traveling and didn't get a chance to try on the coat I purchased. When I did, I found the pockets to have an odd placement. I was charged a fee for initiating the return 3 days past their guidelines. I won't shop there again.
Hi Christine,
Thank you for your review! I'm sorry to hear that you weren't satisfied with the coat you purchased. At Lulus, we never want a customer to be dissatisfied with their order experience so a member of our team has reached out to you via phone and email in hopes of finding a resolution!
We completely understand that travel can delay the return process, so we have waived the return shipping fee on your order and had this amount refunded to your original payment method. The refund will be issued within 24 hours, however it may take a few business days to see this post back to your bank account depending on your bank's specific policies. We've also issued you a store credit in hopes of helping with a future order!:)
I hope this helps. If you have any further questions or concerns, please don't hesitate to respond to our email or give us a call at 866-918-5858. We would be happy to assist however we can.
Have a lovely day! XOXO
I really enjoy Lulus. Shipping is always fast (the free return shipping is nice too), quality of clothing is awesome, customer service is always super helpful, and the design of the site makes it easy to shop. I shop here on a regular basis, and always get great compliments on the items I purchase. I'd recommend Lulus to anyone.
I've been ordering clothing from lulus.com for a couple of years now and i have been so impressed with everything I've bought. Their shipping times are fast and efficient, the quality of clothing is fantastic and their customer service is great!
I received a dress for my birthday from my husband. It has a problem in the hem so I need to return it. Turns out it was final sale. I sent an inquiry to them and they quickly got back to me that they would process a refund and gift me a credit for a future purchase. They would just like me to send a picture to their email and they will take care of the rest.
Thank you for making this a easy process.
I ordered my wedding dress from this site and I don't regret it a bit! It literally fit like a glove! Received my order in 3 days and in perfect condition. Only thing I noticed was I needed to buy a slip for underneath bc it was slightly sheer. But it was a white dress, sooo. Makes sense. I'm definitely going to be coming back! Xxz
Hi Jamie,
Thank you so much for sharing your feedback, and uploading this lovely picture! We are so happy that Lulus was able to be a part of your special day! On behalf of myself and the rest of the Lulus team, I just wanted to say congratulations!
We really appreciate you taking the time to give us your feedback. If we can ever be of assistance, please don't hesitate to reach out!
Have a wonderful day!
XOXO
I am addicted to lulus.com. It's my go to site for online shopping, and I always find the quality of the clothes amazing. I love everything I get from there, and never have any issues with any returns I do have to make. I love their customer service as well.
The first time I ordered a dress it had a bad zipper, looked nothing like the picture, and it had a weird smell. Customer service was really nice when I had questions concerning my return. I decided to order a second dress and it exceed my expectations. The dress was a thick material seen on professional dresses like Calvin Klein, the zipper worked perfectly, and it fit amazing. I'm glad I gave it a second chance!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sophia,
Thank you for your review! I'm so sorry to hear that you received a defective item, and of your disappointment regarding sizing. We want to help with this, so a member of our team has reached out to you via phone and email in hopes of assisting.
I do see that you have returned the defective dress, and a full refund has been issued for its cost. We appreciate you taking the time to contact our customer service team about this, as it has allowed us to do our due diligence in investigating why you received a defective item. This also allows us to take steps to prevent it from occurring in the future.
At Lulus we pride ourselves on quality and service, so we want to do something to make this up to you. We've sent you a store credit as a gesture of apology, and to help with your next order! This credit never expires so you're welcome to use it any time in the future.
If you would ever like assistance with sizing, we have fit experts in the office daily. Whether you're unsure of which size to order altogether, or just wanting a second opinion, we would be happy to help! Our fit experts are here to make sure you can shop with confidence in the products you're purchasing.
I hope that we've been able to help! If you do have any further questions or concerns, please don't hesitate to contact us. We would be happy to help however we can!
Have a lovely day! XOXO