Linda V.

Purchased a large online Christmas order 11/24/16. Out of those items, a pair of jeans didn't fit the gift recipient. I tried to exchange them for a larger size on 12/28/16 but they didn't have the size needed. The store would only give me a store credit saying that it was over 30 days. I explained that this was a Christmas present bought during Black Friday sales and they said too bad, it's over 30 days, you can only receive store credit! This is the ONLY store that I know of that does this for Christmas returns. Buyer beware when purchasing Christmas presents during Black Friday, I know I WILL NOT be buying from H&M during this time period again!

I purchased 2 dresses from Lulus. One dress, which was a final sale, had a stitching defect that wasn't disclosed in the description. After contacting Lulus customer service they sent me a return label and refunded me for the dress.

Placed an order on March 16,2016 and status always says "in warehouse". After 10 days without a notice saying out for shipment, I emailed customer service 2 times and was told it would ship right out. It is now 19 days and it took 2 phone calls to finally be told that the order was misplaced and all but 2 items were now out of stock. I will never shop here again!