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Be aware that they do not cover return shipping costs if the order is outside the USA. You may also have to pay for customs and duties not to mention exchange rates. On a $118 order I had to pay $40 in customs and duties and $21 to return the order for 2 clothing items. Shop at Amazon.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Claude S.'s review of Lulus earned 2 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Claudia!
Thank you so much for taking the time to reach out and leave a review. I am terribly sorry for this experience. I do apologize if you were not aware that additional taxes and duties would most likely apply to your order. Duties and taxes are fees imposed by your respective government because you are importing items. They are not related to our company in any way and we do not have any control over the duties and taxes that are imposed.
As per our shipping page, duties and taxes are the responsibility of the customer. Before the customer can checkout, we do have a box to click understanding that these charges could be applied at time of delivery.
If you would like to provide me with your order number, I would be happy to look this up and see what I can offer you for compensation!
I look forward to your reply. I am happy to help resolve this and turn this experience around for you! Have a wonderful day! XOXO